Audi Westmont - Service Center

Great service! Was very attentive during my wait and kept me updated on service progress car was also washed and ready to go in timely manner kept me updated on service progress car was also washed and ready to go in timely manner More

Michael was able to explain the nature, cost, and length of repairs. I learned of the need through a "check engine" dashboard alert. I plan additional service in November. of repairs. I learned of the need through a "check engine" dashboard alert. I plan additional service in November. More

Always great service . I always wait and the waiting area is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done an is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done and why and do a great job checking my car out telling me what to expect my next visit . The appt times are always convenient. More

I’ve been taking my Audi A8 there for about three years. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. More

Friendly, Helpful and not Pushy..Great customer service, Service was great, sent video of work being done on car, went above what I was expecting. Service was great, sent video of work being done on car, went above what I was expecting. More

SERVICE DEPARTMENT- Overall lack of service, of SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus appears to be up selling to customeralong with price gouging. More

Scheduled an on line appointment clearing detailing my issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. G issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. Got the last loaner of the day, because they never scrolled down to the end of the description. Had my car overnight and even gave permission for the Tech to take my car to his home and drive it under different conditions. AMAZINGLY, NOT ONE OF THE ISSUES I DESCRIBED could be replicated. BUT.... They did offer to charge me about $150 for a $29 air filter, $250 to remove and replace my brake fluid that even someplace like MIDAS does for $89 to $99. Claimed my brakes were bad and my air filter in need of replacement, when IRONICALLY, I just had my brakes done 3 months / 3 K miles earlier and Replaced the air filter myself. IF I had done everything they said, it would have been over $3000, of which, NOT ONE OF THESE THINGS would have fixed the issued I BROUGHT THE CAR IN FOR. I got about a 20 page print out of all my detailed listing of everything I said need attention, and what they wanted to fix, but NOWHERE DID IT SAY what was wrong or why they couldn't find the issues I brought it in for. NO TECH NOTES, NOTHING !!! Several Issues I asked to be looked at were never even looked at. It's like a revolving door at that place with Service advisors. I'v had 3 AUDI's and was using them exclusively for service, but NO MORE. HELMUT & VITO'S right down the street is at least 1/2 the price on any service and they use all the same parts. SO SAD !!!!!! More

Corrupt, Deceptive, Shameless, Potentially Criminal Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they m Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they make every attempt to deny performing a prepaid standard maintenance on my 2015 Audi S5 under warranty; after they did the service, they returned my car to me with a Parking Brake Malfunction indicator lit and suggested that it needed a new wiring harness that would cost over $1100 to fix. I objected and said that the indicator had never appeared before taking the car in for service. They said it must have been a coincidence. I said it should be covered under my Certified Pre Owned (CPO) warranty but they claimed it was not. They ultimately agreed to do the service for $645 plus tax because of all of my trouble, but that was their best offer. This offer came from the service manager with the service director and service rep both present. All three met with me and denied the warranty coverage and sent me pictures stating that the wiring harness had a short in it. So I took my car back to Audi Hoffman Estates (where I bought it). They not only agreed to fix it under the CPO warranty for free; but after examining the car, said that the only thing wrong with it was that it was missing the fuse for the parking brake circuit and nothing was wrong with the wiring harness. The fuse was missing!!! Not blown!!! (Audi Westmont was the only facility that touched my car prior to the fuse being missing). Not only should they have repaired the car under the CPO warranty, but instead, they attempted to suggest that I pay for an unneeded repair. Please read the other reviews about this dealership. I am not the only one who has been treated this way. Shameful!!! I will never set foot in their dealership again… More