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Audi Westmont - Service Center
Westmont, IL
454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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454 Reviews of Audi Westmont - Service Center
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September 21, 2021
Great service.Appreciate their going the extra mile to Great service. Appreciate their going the extra mile to explain needed repairs. Will be back for my maintenance needs Great service. Appreciate their going the extra mile to explain needed repairs. Will be back for my maintenance needs More
by wanderson
Employees Worked With
Daniel
September 13, 2021
The scheduled maintenance that was performed didn't take long. They informed me of everything being done - no surprises. They provided a video of what they did. long. They informed me of everything being done - no surprises. They provided a video of what they did. More
by bdo1110
Employees Worked With
Daniel Riportella
September 09, 2021
My service coordinator Matt, was efficient, professional and received timely feedback on when my car would be ready. I would request Matt again the next time I visit for service. and received timely feedback on when my car would be ready. I would request Matt again the next time I visit for service. More
by Judybrady
Employees Worked With
Matt
September 08, 2021
Brought car in for service and multipoint inspection was performed and I was made aware of maintenance items needed to be done. Thanks for keeping my car up to date. performed and I was made aware of maintenance items needed to be done. Thanks for keeping my car up to date. More
by Brianemail
Employees Worked With
Michael and Justin
September 01, 2021
Audi of Westmont is a great dealership. The service department goes above and beyond expectations to deliver what your car needs and you rightfully deserve! department goes above and beyond expectations to deliver what your car needs and you rightfully deserve! More
by walkertoddj
Employees Worked With
Michael Glusack and Joshua the Service Director do a fantastic job!
August 30, 2021
We had bad tire failure on Wednesday. By Friday I had my Audi back with the Michael tires I wanted. Andy provided the customer support that brings me back to the dealer to care for my Audi. Audi back with the Michael tires I wanted. Andy provided the customer support that brings me back to the dealer to care for my Audi. More
by Rhodes
Employees Worked With
Andy
August 29, 2021
I've been. using this dealership for service for the last 5 years and usually had a good experience with the service department. This experience, however, was very disappointing in regards to the type of da 5 years and usually had a good experience with the service department. This experience, however, was very disappointing in regards to the type of damage done by what appeared to be a faulty timing chain. The service schedule for the 2012 states replace the timing chain/belt at 110k miles but at 67k, mine failed. A search on the internet showed that this was a common problem and that Audi/VW settled a class action lawsuit for this problem. The settlement led to an extension of the warranty on the timing chain and a percentage of the repair costs done to the engine (50% in my case). When initially quoted, the support person was unaware of this until I asked about it and he then noticed there was a service bulletin on this. They got back to me about 3-4 days later saying Audi would cover the timing chain and 50% of the engine repair (caused by the failed timing chain Audi knew about but didn't recommend replacing at any of my regular service visits). The total time out was over 4 week without a loaner which was a major inconvenience. While I understand the shortage of loaners and why one was never offered, it seems the dealership was more interested in selling the loaners rather than providing customers with one. I also found that I had to initiate a lot of the communication about the status of the vehicle rather than having the rep reach out to provide updates. However, the rep was responsive each time (though usually the same answer of still trying to figure it out). Overall, I was disappointed with the service experience but my opinion improved a little when the car was finally done. However, the poor decisions by Audi (not the dealer) regarding the defective timing chain and consequential engine damage has soured me on any future purchase of an Audi (or VW). I gave this place 4 stars mainly because their customer service wasn't able to offer a loaner over the 4 weeks and that the cost to me for a design defect with no warning at previous service visits. More
by sakkina0
Employees Worked With
Daniel
