Audi Westmont - Service Center

Easy to make an appointment for the day/time I wanted. Vehicle was ready in the estimated time given to me, vehicle was washed, all paperwork was ready, Peter was professional and easy to work with. Yes. Vehicle was ready in the estimated time given to me, vehicle was washed, all paperwork was ready, Peter was professional and easy to work with. Yes... I by-pass the Audi dealer less than 2 miles from my house (and where I bought 2 Audi's) and drive 30 miles one way for the service at Audi of Westmont....there is a difference!! More

Always friendly, efficient and respectful of my time. My experience at this dealership has always been positive. My experience at this dealership has always been positive. More

Work was done in a timely manner and the communication about the work performed was great about the work performed was great More

The staff was knowledgeable and courteous, and all service was completed in a very reasonable time. service was completed in a very reasonable time. More

I had a very positive experience with Audi at Westmont. Unfortunately, I ran over a nail on Saturday morning and needed service right away. I was able to quickly and easily schedule an appointment. When Unfortunately, I ran over a nail on Saturday morning and needed service right away. I was able to quickly and easily schedule an appointment. When I arrived at the dealership, Kaitlyn greeted me in person. She was quick and efficient. It gave me great piece of mind that my service needs were handled so quickly and professionally. More

I came in as I needed a tail light bulb replaced. There also seemed to be a sensor error causing the brake lights to not come on. I told the representative working with me that I needed to pick u There also seemed to be a sensor error causing the brake lights to not come on. I told the representative working with me that I needed to pick up my kids from school and was on a time limit. I asked if 2.5 hours was going to be enough time and I would be waiting there during the repairs. They spoke with the mechanic team and assured me that the team knew I had to get my kids and told me 2.5 hours was enough. I asked to be made aware of any changes as I was on a time schedule. After 2.5 hours I was told that they had just finished going through a thorough evaluation and had an appraisal for my repairs! I was shown a well edited video walking me through all the optional repairs and regular maintenance work they recommended I receive. The long list of items came to over $18,000. More than the car is even worth right now. I now was late to get my children and then told that it would definitely take more time to repair. I opted for the $145 bulb replacement and $500 sensor work and not the $18,000 they were digging for. This dealership works on a upsell model that forces their customer service and mechanic team to recommend more work than you need. They pushed me hard on "safety" and tried to make me feel guilty for not choosing thousands of dollars worth of repairs. Their team is ranked by customer satisfaction and they will call, text, email and hound you to get a 5 star rating. The repair work was great. The upselling aggressive behavior was not. I would not recommend them. More

Excellent dealer, quick service, free lyft rides to home and back comfortable lounge and n and back comfortable lounge and n More

Service was excellent, everything that need to be done was done and I was also informed of things that needed to be done and was done on time and for the money that was quoted to me. Thank you for the fin was done and I was also informed of things that needed to be done and was done on time and for the money that was quoted to me. Thank you for the fine service. More

The service agent, Chris, did an excellent job in setting the right expectations and follow up. the right expectations and follow up. More

Mike was great. He helped explain the costs associated with the service. I also enjoy the video from the mechanic. He helped explain the costs associated with the service. I also enjoy the video from the mechanic. More