Audi Westmont - Service Center

Oil change went as expected. However, an update on the follow up of additional item has not been completed. However, an update on the follow up of additional item has not been completed. More

I think the dealership needs to improve on answering the phones. No matter what extension I press, I just go around and around and no one answers and then the phone disconnects. Another issue is that when phones. No matter what extension I press, I just go around and around and no one answers and then the phone disconnects. Another issue is that when I picked up my car and drove home, the oil light went on. Apparently the service department didn't double check the oil level, considering some of the work that was being done was on the oil gasket. Had to take it Audi Napv to get 1 quart of oil. And finally, when I picked up the loaner, the gas was at half a tank and when I returned it, I made sure the tank was at half a tank. And yet, I was charged $14.60 for gas. Unbelievable since I just paid $3800 for repair work and I have pics/receipts. On a good note, Peter was very helpful and easy to understand what he was telling me about the issues with my car. I appreciate how he worked with me and he was able to drop the cost of the service down a bit, which I truly appreciated. More

I’ve purchased a few vehicles here and had them serviced at the dealership for going on 10 years. In every instance, their sales and service staff have been highly experienced, professional, and beyond expe at the dealership for going on 10 years. In every instance, their sales and service staff have been highly experienced, professional, and beyond expected. Their systems are good, too, in terms of scheduling, reminding about appointments that automatically update your calendar, sending videos of the inspections, and calling, and texting about the status of work being done. More

A friendly place that cater to all your needs definitely one of best experiences in a dealership one of best experiences in a dealership More

My Q5 TDI needed emissions warranty work. Michael, my service writer, listened (actually listened to me), understood the problem, and had a technician check out the car while I waited. The se Michael, my service writer, listened (actually listened to me), understood the problem, and had a technician check out the car while I waited. The service was completed another day because the part was not in stock. While they recommended other service, they weren't pushy about it. The service writer called me on his day off to explain that they had found a leaky fuel line buried down by the EGR valve that was being replaced. No upcharge, just honest service. I appreciate that. More

Great Dealership. The service department is top notch. The staff has always been responsive and pleasant to work with. The service department is top notch. The staff has always been responsive and pleasant to work with. More

My service advisor Joseph Cox did an excellent job checking my vehicle in, going over the costs and following up after service was completed with a comprehensive video from the service technician/mech checking my vehicle in, going over the costs and following up after service was completed with a comprehensive video from the service technician/mechanic. Thank you for the round trip Lyft service after dropping my car off at Audi. More

Kaitlyn was super helpful. The factory recall took longer than I expected so she rescheduled to a day that was convenient to me. The factory recall took longer than I expected so she rescheduled to a day that was convenient to me. More

I live out in Plainfield and I drive to Westmont to service my vehicle. I drive a lot of miles and it’s worth the trip every time! Peter has taken great care each time and the detailed video review fro service my vehicle. I drive a lot of miles and it’s worth the trip every time! Peter has taken great care each time and the detailed video review from my tech was awesome. More

The service rep michael glusak was amazing. . he truly cares about the customer and gave us outstanding service he was very thorough and explained everything in detail and truly appreciate how . he truly cares about the customer and gave us outstanding service he was very thorough and explained everything in detail and truly appreciate how he took care of us More