Audi West Palm Beach - Service Center

Wonderful New facility is exceptional, and staff is most caring... Decided to wait for my service rather than use a loaner, and the "waiting area" is very consu New facility is exceptional, and staff is most caring... Decided to wait for my service rather than use a loaner, and the "waiting area" is very consumer friendly; snacks, coffee and sandwiches available & free for all - good job Braman Audi! Ken Dunlap handled my service promptly and effectively., another thank you! More

After the sale! Buy buying experience was fantastic my salesman was amazing. I My issue is after the sale. The service manger is rude. I have had the same issue ov Buy buying experience was fantastic my salesman was amazing. I My issue is after the sale. The service manger is rude. I have had the same issue over and over and instead of trying to help I felt disrespected and I am still having the same issues with my vehicle. I plan to bring it to a different dealership to have my vehicle fixed properly. The sad part is my lease is up in six month and tho I will lease another Audi it will not be on Okeechobee . I believe in servicing my car where it was purchased and I have no faith in the service department. More

Great Service! No problems Totally Professional!Pasquale Cici was great.I was treated like family,which is why we have dealt with Braman for 14 years.Sales and service Totally Professional!Pasquale Cici was great.I was treated like family,which is why we have dealt with Braman for 14 years.Sales and service Stanley Silber More

Good service, attentive SA, high labor charge Pat Cici is a new employee in the service department, so I was a concerned he wouldn't live up to the very good service from Chris and Megan, who rece Pat Cici is a new employee in the service department, so I was a concerned he wouldn't live up to the very good service from Chris and Megan, who recently left for service management positions at other local dealerships. Pat was knowledgeable and communicated well. Jeff Galla runs a good service department. They do quality work and always take good care of their customers' needs. Labor at $185/hr is too high though and I would recommend sticking to necessities or warranty work only. More

Best Customer Service I just have to take the time to thank the team over at Braman Audi in West Palm beach. Every interaction with them whether selling my dream sports car I just have to take the time to thank the team over at Braman Audi in West Palm beach. Every interaction with them whether selling my dream sports car to them, buying a new 2 door, then at my 5k service jumping into an upgraded road killing s6 sedan, they are the best. It is always a pleasant experience and professional service is guaranteed. Chris Feltner is my service agent and statys in contact with me to make sure of my satisfaction. You cant ask for more than that. Unless they give me a free R8 gt. lol.. Great work over there guys. Thanks again. Many more years to come of Audi loving fun and service. More

I have been using Braman Audi for service since moving to West Palm Beach. The service staff have been courteous and responsive. All work completed has been to a high standard. Based on the strong custo West Palm Beach. The service staff have been courteous and responsive. All work completed has been to a high standard. Based on the strong customer service, I decided to work with Braman to trade our existing Audi for a newer model. The sales rep (Dennis Turner) was very proactive and responsive. He quickly put together a trade that made sense, took care of all administrative and transfer issues, and was readily available for all follow-up questions regarding the new vehicle (both before and after purchase). Sales service was seemless and professional. More

I have been visitng Ken Dunlap at the dealership for over 2 years now, and every time it has been a very good experience. The one most memoriable is when we first purchased the Q7 pre-certified vehicle that 2 years now, and every time it has been a very good experience. The one most memoriable is when we first purchased the Q7 pre-certified vehicle that continually was in the shop. Ken was very professional and did alot of research and made it a point to the the car in top dog shape. In addition, he reported all the repairs to sales, that in turn went to corporate and all the work was guaranteed by Audi. Thanks to Ken's experience and knowledge of both the product and company in instrumented an excellent outcome. This is why I continue to go to the dealerdhip for all work on my Audi '09 Q7. Sincerely, Roxane Ross Audi Customer More

My overall experience with Bramin has been positive. I have over the year purchased three mini coopers and most recently the Audi. All the personnel have been professional and knowledgeable. I especially have over the year purchased three mini coopers and most recently the Audi. All the personnel have been professional and knowledgeable. I especially appreciate my current service representative, Ken Dunlap. He has always been responsive to our needs, explains the whys and hows and is always courteous, competent and professional. More

Braman Audi is truly a great local Palm Beach area dealership. Ken Dunlap and the service team works hard to make sure your needs are met and to your satisfaction and will go above and beyond if need dealership. Ken Dunlap and the service team works hard to make sure your needs are met and to your satisfaction and will go above and beyond if needed. In today’s world, immoral business practices and gouging the customer seems to be the norm, but perhaps Braman is attempting to change that perception and in my opinion has done an outstanding job initially restoring my faith in the dealership relationship! I plan to purchase my next Audi from Braman Audi West Palm Beach. A very satisfied customer More

Being the Customer Service manager for Tiffany & Co. in Boca Raton, I encounter the same situations as Mr. Ken Dunlap does. Both being upscale retailers, our customers come to us they are usually annoye in Boca Raton, I encounter the same situations as Mr. Ken Dunlap does. Both being upscale retailers, our customers come to us they are usually annoyed that what they bought from us isn't working properly, and have high expectations. Unfortunately I had such an experience last Monday when my 2008 Audi A4 suddenly had a mind of its own. The vehicle was knocking and I was met with resistance when the gas pedal was pressed even slightly. It was roughly 6pm and I was on 95. After some expletive words to myself I called your Service Department and was asked to bring it right in. Luckily i was 15 minutes away. Ken was very cordial with me and within 5 minutes I was given a loaner car and told that he would let me know what the issue was. Within the next 2 days I received his call stating that the transmission had to be replaced, surprise to me, but I would not be charged for any aspect of the servicing. Thinking it would be at least a week for the work to be done, he called me that Thursday to say my car was completed. People are so quick to complain about their experiences in any retail format, so I just wanted to send you a quick note about how efficient Mr. Dunlap was. It is my thought that people come to your store because of your product, but come back because of the service they received. My expectations were surpassed. I love my A4, and know that if I have any future servicing needs, I will return to see Ken, as well as Braman for my next Audi. Q3, anyone? ;-) More