Audi West Palm Beach - Service Center

Had to be towed, was not given any help or a loaner. I took my Q5 in for service 12/18/2015. I was given a loaner and had service all over me but 2 weeks later when the car would not start I had to be t I took my Q5 in for service 12/18/2015. I was given a loaner and had service all over me but 2 weeks later when the car would not start I had to be towed to the dealer. Waited more than an hour for the roadside assistance. Arrived at the service area and waited 30 min. I was told it would take 2 days to reprogram the keys. I asked for a loaner as they offered before. They said since moved to new location rules had changed and no loaner would be given. Funny thing is, when I took it for service only 2 weeks earlier, It was at the new location under the new management. After this experience I would not recommend anyone to use this dealer location. No service = Terrible service!!!! I guess I can thank Chelsea McGee, Joe Coscareli, and Jeff Galla for the new outlook on this place. More

Service Very pleased with Ken and the prompt service. I was greeted immediately and quickly directed to Ken. He was very thorough and informative. Ken kept Very pleased with Ken and the prompt service. I was greeted immediately and quickly directed to Ken. He was very thorough and informative. Ken kept me informed with the progress of my services. More

Prompt,professiona efficient service. Very nice facilities. Please see above- Prompt,professional efficient service. very nice service facilities. Mr Cici answered all my questions and did even more than I aske Please see above- Prompt,professional efficient service. very nice service facilities. Mr Cici answered all my questions and did even more than I asked him to do. More

Concierge awesomeness!!! Chris does a great job of making me feel like I'm at an amazing resort not a car dealership. Came to right to the office and picked up my A8 and then Chris does a great job of making me feel like I'm at an amazing resort not a car dealership. Came to right to the office and picked up my A8 and then completed the work and dropped it back off. Even consulted me on the proper services due. Great job hiring Chris he's a true professional. More

I bought my AUDI A 5 18 months ago I think it is a great car all of my visits to Braman Audi have been very positive . very fast service , always helpful .... Ken Dunlap is excellent. I know that I will no all of my visits to Braman Audi have been very positive . very fast service , always helpful .... Ken Dunlap is excellent. I know that I will not have a bad experience. More

EXCEPTIONAL SERVICE The appointment was scheduled on the same day of our inquiry. Everything was done quickly and efficiently. We were advised proactively of the probab The appointment was scheduled on the same day of our inquiry. Everything was done quickly and efficiently. We were advised proactively of the probable brake pad replacement prior to the next service interval. It was a pleasant experience More

Excellence Art was a true professional and took very good care of me and got me in and out of the dealer very quickly. I will look for him in the future. Art was a true professional and took very good care of me and got me in and out of the dealer very quickly. I will look for him in the future. More

Great service experience! My experience with Audi West Palm Beach service was excellent! Very easy from beginning to end. Loaner car was brand-new. Thank you for your superb My experience with Audi West Palm Beach service was excellent! Very easy from beginning to end. Loaner car was brand-new. Thank you for your superb customer service! More

Great! A bit apprehensive after years of Meaghan Wall taking care of my Audi TT, I was quickly reassured by Ken Dunlap's thorough assessment of my car's need A bit apprehensive after years of Meaghan Wall taking care of my Audi TT, I was quickly reassured by Ken Dunlap's thorough assessment of my car's needs and the timely completion of both maintenance and detailing. An added bonus was Chris Hill's revelation that his family member plays on my favorite football team. It was a win-win experience. Your new facility is beautiful and I'll be happy to return the next time my TT needs servicing. More

very good Ken Dunlap is a very good service manager. We are concerned about the diesel scandal, but that has nothing to do with Ken or the dealership, Ken Dunlap is a very good service manager. We are concerned about the diesel scandal, but that has nothing to do with Ken or the dealership, More