Audi West Palm Beach - Service Center

professional, timely experience the entire process was seemless and easy. from scheduling the appointment to service and loaner car. very professional, friendly staff. beautiful clea the entire process was seemless and easy. from scheduling the appointment to service and loaner car. very professional, friendly staff. beautiful clean new facility. very well maintained abd customer friendly More

Best I had so far Art is one of the best Service representatives that I have dealt with. Clearly explained what was going to be done, Made recommendations however was n Art is one of the best Service representatives that I have dealt with. Clearly explained what was going to be done, Made recommendations however was not aggressively up-selling. Car was done within the time frame promised. Provided a loaner car, very smooth process. More

Scheduled Maintenance First time at this dealership. Appointment was for routine 25,000 service. Chris was professional and the work was completed in less than one hour. First time at this dealership. Appointment was for routine 25,000 service. Chris was professional and the work was completed in less than one hour. More

New tires and rotation of them Great service, very amenable to negotiate work and price, great car wash, no problem getting a loaner for free, on time for all. Great waiting room Great service, very amenable to negotiate work and price, great car wash, no problem getting a loaner for free, on time for all. Great waiting room More

oustanding service outstanding service starting with angela and ending with jefferson. was able to be taken care of the same day which i called. very happy with team outstanding service starting with angela and ending with jefferson. was able to be taken care of the same day which i called. very happy with team More

Friendly, profecional and clear comunication Art and Jay and everyone else were on Q, in making sure we got what we needed in a friendly professional manner. at no time did we fill pressured. Art and Jay and everyone else were on Q, in making sure we got what we needed in a friendly professional manner. at no time did we fill pressured. More

Rude service manager My Audi A5 shakes at certain speed and pull to one side. I took it there three times and they told me that one my tire needs to be change. I took my c My Audi A5 shakes at certain speed and pull to one side. I took it there three times and they told me that one my tire needs to be change. I took my car to an approved continental tire shop because the tires were continental, the shop told me that the tires are good and Audi of west palm just don't want to help. Sure enough, 2 months later all 4 tires now are bad, the inside of all the tires are bald now. The vehicle needed alignment, wheel balance and front control bar replaced. Please everyone do not go there, service manager is very rude. I called and he hung up the phone on me. More

Had to be towed, was not given any help or a loaner. I took my Q5 in for service 12/18/2015. I was given a loaner and had service all over me but 2 weeks later when the car would not start I had to be t I took my Q5 in for service 12/18/2015. I was given a loaner and had service all over me but 2 weeks later when the car would not start I had to be towed to the dealer. Waited more than an hour for the roadside assistance. Arrived at the service area and waited 30 min. I was told it would take 2 days to reprogram the keys. I asked for a loaner as they offered before. They said since moved to new location rules had changed and no loaner would be given. Funny thing is, when I took it for service only 2 weeks earlier, It was at the new location under the new management. After this experience I would not recommend anyone to use this dealer location. No service = Terrible service!!!! I guess I can thank Chelsea McGee, Joe Coscareli, and Jeff Galla for the new outlook on this place. More

Service Very pleased with Ken and the prompt service. I was greeted immediately and quickly directed to Ken. He was very thorough and informative. Ken kept Very pleased with Ken and the prompt service. I was greeted immediately and quickly directed to Ken. He was very thorough and informative. Ken kept me informed with the progress of my services. More

Prompt,professiona efficient service. Very nice facilities. Please see above- Prompt,professional efficient service. very nice service facilities. Mr Cici answered all my questions and did even more than I aske Please see above- Prompt,professional efficient service. very nice service facilities. Mr Cici answered all my questions and did even more than I asked him to do. More