Audi West Palm Beach - Service Center

Great , attentive Customer service and product knowledge.. Like the fact the dealership follow's up on visit to ensure customer satisfaction. The dealership is beautifu Customer service and product knowledge.. Like the fact the dealership follow's up on visit to ensure customer satisfaction. The dealership is beautiful, front desk greeting and attention and smiles from everyone makes you feel welcome More

From service to new car I went to have my leased Q5 serviced and when I was told I needed tires, I spoke to a sales rep and after about an hour, I drove off with a brand new I went to have my leased Q5 serviced and when I was told I needed tires, I spoke to a sales rep and after about an hour, I drove off with a brand new A6. It was a fantastic experience More

Wonderful and friendly service as well as repair I have been getting my car serviced with Audi Palm Beach for about 8 years now and have always had a positive and respectful experience. I always deal I have been getting my car serviced with Audi Palm Beach for about 8 years now and have always had a positive and respectful experience. I always deal with the same rep. and he is continually available to answer questions when I call. My appointments have been on time and explanations clear in order to decide if repair or maintenance is needed and when. More

Great and fast service even I had no appointment I did not have an appointment and I liked to double check the brakes. I had a bad feeling also with the alignment. They took me without asking me an I did not have an appointment and I liked to double check the brakes. I had a bad feeling also with the alignment. They took me without asking me and gave me their great assistance. Great job. Thank you. More

Excellent service Took my A6 in for service. From the moment I arrived everything was focused on excellent customer service. I was greeted in the Service driveway; I wa Took my A6 in for service. From the moment I arrived everything was focused on excellent customer service. I was greeted in the Service driveway; I was expected by my service advisor Shawn; he clearly explained the services intended for my vehicle; I was provided an A6 loaner car; I received a call regarding the additional service that my vehicle needed; and my car was completed in a timely manner. More

Scheduled service. Just the way it is supposed to go. Had an appointment. Greeted in service area as I turned off the engine. Sat with my service advisor, OK'd, work. Just the way it is supposed to go. Had an appointment. Greeted in service area as I turned off the engine. Sat with my service advisor, OK'd, work. Had it done and left. No "pitch" to sell me add on service items. Good coffee in lounge. Loved looking at new cars in the showroom and talking with my salesman who sold me the car 3 years ago. More

Outstanding Called and gad concierge service set up the next day Angela was awesome as was Stephan All work done efficiently and in timely fasting with no I c Called and gad concierge service set up the next day Angela was awesome as was Stephan All work done efficiently and in timely fasting with no I convince to Very happy More

Top shelf! True professionalism. On time and within budget. All my concerns were addressed. The issue was fixed beyond my expectations. I was issued a loner. Great service. On time, on budget, what more can I a All my concerns were addressed. The issue was fixed beyond my expectations. I was issued a loner. Great service. On time, on budget, what more can I ask? More

Great service experience! I would like to thank Shawn Sosner, my service advisor, for such a pleasant experience. Some people just have the ability to make others feel comfort I would like to thank Shawn Sosner, my service advisor, for such a pleasant experience. Some people just have the ability to make others feel comfortable with the decisions they need to make, and he does. Thanks to the rest of the staff there for making the entire experience a good one. More

Terrible Customer Service and Rude Employees I have been EXTREMELY DISAPPOINTED with this Audi dealership and their customer service. If I could give 0 stars for this dealership, I would. I pre I have been EXTREMELY DISAPPOINTED with this Audi dealership and their customer service. If I could give 0 stars for this dealership, I would. I previously leased a BMW M4 from the Braman BMW in West Palm and have nothing but EXCELLENT reviews for that dealership. Their sales people and service department were extremely helpful and top notch. With my next car, I wanted to try Audi so I went to this dealership expecting the same level of service as BMW since they are owned by the same brand; however, it is night and day different. The sales people try to rip you off and they barely negotiate. They ended up losing mine and my friend's business because of their shady sales people. We both went to different Audi dealerships and leased a brand new S5 and S3 for $4 - $5k less than Audi WPB's "best offer." In addition to shady sales people, the service department here is AWFUL. I used to go to the BMW dealership once per week to get my car washed and they were extremely pleasant and nice every time. They greeted me by name and took my car in to get washed immediately. At Audi, I have been turned away from car washes at least 10 out of a total of 15 times I have gone in. The service manager often says they are too busy. If they do not use that excuse, they say that they stop doing car washes at a certain time which is way before the service center is set to close at 6:30. I have arrived at 5:45, and been told they stop doing car washes at 5:30 so they cannot wash my car. Another time I arrived at 5:15 and the same lady told me they stopped doing car washes at 5:00. The time keeps changing and I am beyond fed up with this dealership. I do not recommend this dealership to anyone. For the amount of money people spend on their overpriced automobiles, you would expect the customer service to be top notch, but it reminds me more of a shady used car dealership. Take your money elsewhere!! More