Audi West Palm Beach - Service Center

While it was a bit disappointing that the service area was backed up and as a result my two recall repairs would not be completed that same day, the process of getting the loaner car was quick and easy. was backed up and as a result my two recall repairs would not be completed that same day, the process of getting the loaner car was quick and easy. Additionally, you guys (and gals) did a great job of having my car ready a day earlier than projected, and had the pickup process down perfect - quick and easy! More

Tried to rip me off with $8,000 worth of work that didn't need to be done while it was in for a recall. I bought the car there and have had good interaction in the past. But very disappointed that they wou need to be done while it was in for a recall. I bought the car there and have had good interaction in the past. But very disappointed that they would try to sell me service work that the car didn't need. This was relayed to me via text , no one called me to explain what was wrong. (maybe because nothing was wrong). I am still under warranty for about another 6 months, but I won't be bringing my car there again. More

Stephan in service is always very helpful. He gives me the best advice on my car. He gives me the best advice on my car. More

I waited for my car but was offered a loaner. Service was exceptional and Ben updated me while I was waiting. Service was completed ahead of time. Service was exceptional and Ben updated me while I was waiting. Service was completed ahead of time. More

I scheduled an appointment online about a week ago. It was for Monday, Jan 31 at 11am. The appointment was to take care of a recall on my A4. The recall letter said the work could be done starting Janua was for Monday, Jan 31 at 11am. The appointment was to take care of a recall on my A4. The recall letter said the work could be done starting January 29th. When I scheduled the appointment I stated it was for a recall and included Audi’s recall number. I arrived on time yesterday. The customer lounge was clean and comfortable and I enjoyed a cup of coffee. My service advisor was Brisnette and she was friendly and professional. My only complaint is that the part had not yet been received by the dealership, so I got back into my car and left.. These things happen, but if someone had reviewed my appointment at least an hour or two prior to the scheduled time to make sure the work could be performed I could have rescheduled before I drove to the dealership. I do want to reiterate that I was very happy with Brisnette and I don’t blame her at all. More

My service advisor was great-Michael Brennen. Loaner vehicle worked out well and the car was finished on schedule. vehicle worked out well and the car was finished on schedule. More

My service rep is always professional and courteous- service for the car always completed in a great turn around time and done correctly service for the car always completed in a great turn around time and done correctly More

Jennifer Rodrigues is amazing! Top notch service!! Professional, knowledgeable and very responsive to calls and emails. Professional, knowledgeable and very responsive to calls and emails. More

Wonderful service, the valets who picked up my car were awesome! The service adviser called me with an update and follow up. awesome! The service adviser called me with an update and follow up. More

Received honest and supportive analysis of my vehicle. Returned loaner in timeline given. No hidden charges. Expect no additional charges from loaner. Very pleased with service. Returned loaner in timeline given. No hidden charges. Expect no additional charges from loaner. Very pleased with service. More