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Audi West Houston - Service Center
Houston, TX
83 Reviews
83 Reviews of Audi West Houston - Service Center
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May 24, 2017
Plug in tire I purchased my Q5 from this dealership and their service department is the only people to work on the car. I purchased tires from them after the origi I purchased my Q5 from this dealership and their service department is the only people to work on the car. I purchased tires from them after the original ones wore out. About a month later I had a nail in the tire and took it to the dealership and was told I would be getting a new tire as I was under warranty. A year later I started having tire pressure issues. Took the car to the dealership and was told to go to discount tire as the dealership doesn't repair tires. Discount immediately noticed the problem and said they couldn't do anything as there was a non certified rope plug in the tire. Took it back to the dealership and they denied it was a plug and wanted to replace the tire right there at half off plus dealership fees which pushed it back to full price. Feeling something was off I went back to discount and bought a tire from them. When they replaced the tire it was confirmed to be a plug. When i showed the picture of the plug to the dealership they just responded we don't plug and we don't know what you do with the car when it's not here. Never mind my service history showed I had come to them for every tire rotation and any other minor issue. This is the second incident I've had with this dealership. I had money taken out of my console. There will not be a third incident. More
by Chad C
Employees Worked With
Chien. Gaylyn. Eric
May 23, 2017
Great Service I have the amazing Audi Care on my Q3. My 35,000 check up service appointment was handled very professionally. It is a pleasure to do business with Au I have the amazing Audi Care on my Q3. My 35,000 check up service appointment was handled very professionally. It is a pleasure to do business with Audi West Houston. More
by Q3Owner
Employees Worked With
Galyn Marks
May 16, 2017
Outstanding Customer Service Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the r Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the requested items and helped me to set up my next appointment. Nice waiting area, and of course it's always a pleasure to see the new inventory. More
by David Martinez
Employees Worked With
Gaylyn Marks
May 09, 2017
Pleasant Experience at West Audi Houston Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He took care of my recall problems and also gave me a loaner (very nice A4) to drive during this period. I plan to buy the new Audi because of my positive experience and the quality product. Cory my sales executive also knows his onions. We are still working to consummate a deal. Yes! I will definitely recommend these guys. They are tops. More
by Adeniyi Ojo
Employees Worked With
Jon
September 09, 2016
What a disaster Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. The car was purchased CPO from them, and they showed me maintenance records that they had been maintaining the car before I bought it. To recap, no one touched the car to do work on it except for Audi West Houston staff either before or after I bought the car until I moved across the country and the new dealer found all the mess AWH left behind. I've been taking my car to a independent shop for the past year and half and they keep finding things that make me wonder how any car that comes out of Audi WH's shop stays on the road. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs. More
by mattshaver
Employees Worked With
Service Department
October 28, 2015
Wait time too long. Took car for 45k service. Had an appointment, but waited an hour and half. Car was suppose to be ready on the same day. We went back the next day t Took car for 45k service. Had an appointment, but waited an hour and half. Car was suppose to be ready on the same day. We went back the next day to pick up the car. Waited more than an hour and half again. More
by Apple123
Employees Worked With
Mike
January 05, 2015
Avoid at all costs! Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs. More
by mattshaver
Employees Worked With
Mike Farrell
September 24, 2013
Tri Nguyen provided me with honest and exceptional customer service. It was a pleasant car buying experience and I will return and refer others to Audi West Houston for sure. I absolutely love the Aud customer service. It was a pleasant car buying experience and I will return and refer others to Audi West Houston for sure. I absolutely love the Audi A6 I purchased. Tri helped to guide me to make the best choice for my lifestyle. It was worth the drive from Wylie....EXCEPTIONAL CUSTOMER SERVICE! More
by kimngan23
Employees Worked With
Tri Nguyen
March 11, 2012
Multiple vistas for same problem; no cling back; lack of caring even when complained to service manager and dealership manager. Shame for a luxury brand and car paid for more than 50K. caring even when complained to service manager and dealership manager. Shame for a luxury brand and car paid for more than 50K. More
by shdarwish
Employees Worked With
Mike,
September 28, 2010
Service department not responsive to returning calls and could be more friendly. Left messages with receptionest and salesman but no return calls from them or service department for four days. Finally servi could be more friendly. Left messages with receptionest and salesman but no return calls from them or service department for four days. Finally service guy returns call but gives me name Frank and when I call back asking for Frank no one there by that name. My 2010 Q5 is 6 months old with 1200 miles, I hope all future service calls are more responsive than the first one. More
by dennis.teer
Employees Worked With
Frank
