Audi West Houston - Service Center

Not the Same On August 27 called and spoke with Robert to make appointment for service on next day, August 28 at 10:00 for oil and filter change. Told it would ta On August 27 called and spoke with Robert to make appointment for service on next day, August 28 at 10:00 for oil and filter change. Told it would take one hour. When I arrived on August 28th, Robert went to different employees asking if they had time to handle my account. Asked me to sit and wait while he found someone to help me. He disappeared and after waiting 10 minutes, I began to ask for help again. He finally appeared and asked Reggie if he would help me. He was kind enough to do so. I asked again if this work would be finished within the promised one hour and Robert assured me it would be okay. Well past the hour, Robert told me my car was in the car wash and would be finished soon. Ten minutes later found Reggie and asked if my car was ready. He said I had to pay my bill. I told him I never got the bill. When Reggie produced it, I paid it and left. Later, received a voicemail from Robert apologizing he missed seeing me before I left. I’m sorry to write this type of review, in the past I’ve always had excellent service. More

Great service Had some curb rash on alloy wheels on my new A6. I took it to Reginald in service. He arranged a real nice A5 loaner car while work was done. Returned Had some curb rash on alloy wheels on my new A6. I took it to Reginald in service. He arranged a real nice A5 loaner car while work was done. Returned the loaner and my wheels on my A6 were like new. Thanks Reg. More

Service Appointment Once again, Audi exceeded my expectations! I went in to purchase a new tire and Reginald was more than helpful. He allowed me to explain everything an Once again, Audi exceeded my expectations! I went in to purchase a new tire and Reginald was more than helpful. He allowed me to explain everything and he patiently listened. Likewise, he explained everything to me, from him having to call to see if the tire was in stock to providing an estimated wait time. I genuinely appreciated his kindness. When I go back, I will definitely look for him to assist me! More

Second to none service I love going to West Houston Audi. Service here is second to none. Great experience with the staff. Thank you Gaylyn Marks for providing awesome servi I love going to West Houston Audi. Service here is second to none. Great experience with the staff. Thank you Gaylyn Marks for providing awesome services every time we show up at the dealership. You have customer for life. More

Excellent service every time that I stop in. They take great care of your car and you, while you wait. Professional and timely each visit. every time that I stop in. They take great care of your car and you, while you wait. Professional and timely each visit. More

Always great service We have always been very happy with our experience with the Audi Dealership. They are so friendly and really go the extra mile, very professional. We have always been very happy with our experience with the Audi Dealership. They are so friendly and really go the extra mile, very professional. More

Excellent service The service department is always great and, possibly more important, predictable. Service is always well done, is completed on time, and the dealershi The service department is always great and, possibly more important, predictable. Service is always well done, is completed on time, and the dealership has all of the amenities you could ask for. More

Great Experience! Very professional team. They kept me updated all along the service process taking care of every detail. Thank you John for a wonderful customer servi Very professional team. They kept me updated all along the service process taking care of every detail. Thank you John for a wonderful customer service . More

A5 Service It is absolutely fantastic. I would recommend it to any AUDI owner. The service at this dealership is over the top. Great customer service from ever It is absolutely fantastic. I would recommend it to any AUDI owner. The service at this dealership is over the top. Great customer service from everyone there. More

Service experience From the moment of pulling into the service bay, the assistant was very polite, efficient and thorough. The service was completed in a timely manner From the moment of pulling into the service bay, the assistant was very polite, efficient and thorough. The service was completed in a timely manner with the added bonus of coming back washed and cleaned inside. Overall, I would highly recommend Audi, West Houston. More