Audi West Houston

My wife & I were looking for a new Audi and had been to another dealership inside the loop and were not satisfied with the service we were receiving, so we decided to go to the West Houston dealership. to another dealership inside the loop and were not satisfied with the service we were receiving, so we decided to go to the West Houston dealership. When we drove up, we met Ken Simon and were instantly won over. He was friendly, personable, knowledgeable, and incredibly customer service oriented. He asked us what we were looking for and immediately showed us different options. He thoroughly explained the features of the car, took us on a test drive and made sure we were happy with the purchase. He showed us the A6 and A8 and we decided to go with the A8 because of the additional space, the performance and the overall more luxuriousness of the car. Once we decided on he car we wanted he did not beat around the bush about price, he told us what sort of deal we would receive and was completely up front and honest with us. Frankly, I am not one to typically take the time to write a review, but the overall customer experience is the reason I have chosen to do so. I highly recommend him and the dealership and we are loving the car! More

Was looking to buy a Q7 and visited the Audi West dealership. The salesperson, Dave Satia, was a pleasure to work with. He thoroughly explained the features of the car, took us on a test drive and ma dealership. The salesperson, Dave Satia, was a pleasure to work with. He thoroughly explained the features of the car, took us on a test drive and made sure we were happy with the purchase. He texplained us about the deals we would receive and was completely up front and honest with us. The purchase experience was not pressured and they answered all my questions. The trade-in value on my prior vehicle was reasonable. They even helped me get a great interest rate on financing. All in all a great experience and would recommend them and use them again. More

Saw this Car on auto trader dot com It was awesome and Saw this Car on auto trader dot com It was awesome and did expect it to be @ this dealership! I left purchasing my car with Eli wanting to check in Saw this Car on auto trader dot com It was awesome and did expect it to be @ this dealership! I left purchasing my car with Eli wanting to check in with him about life advice! He was awesome, soft spoken, and honest and not by any means feeling like it was a live or die decision. It was hey –it’s a great deal Hey don’t get that car they are not reliable Honest opinions and I love that! Ease----genuinely nice, never felt like we were on a time crunch and waited with me throughout the whollllleee process! It was awesome and as easy as getting a pair of shoes! More

This dealer and the salesperson, Justin Mayer, was a pleasure to work with. They knew what I was looking for and contacted me when they had the model I wanted. The purchase experience was not pressure pleasure to work with. They knew what I was looking for and contacted me when they had the model I wanted. The purchase experience was not pressured and they answered all my questions. The trade-in value on my prior vehicle was reasonable. All in all a great experience and would recommend them and use them again. More

Dakota Owen is the friendliest sales person I've ever had in my 40 years. I highly recommend the dealership and definitely recommend Dakota. He doesn't just want to sell you a car. He wants to be your f had in my 40 years. I highly recommend the dealership and definitely recommend Dakota. He doesn't just want to sell you a car. He wants to be your friend and a lifelong sales person. Check them out! More

Worked with Tri Nguyen in the purchase of our 2010 Maserati Gran Turismo. Audi West Houston went beyond the car of duty to make my buying experience a great and enjoyable one! Tri exemplifies what cus Maserati Gran Turismo. Audi West Houston went beyond the car of duty to make my buying experience a great and enjoyable one! Tri exemplifies what customer service should be. He was a professional, patient, and very detailed when it came to explaining to my husband and I all the gadgets and features this Maserati had to offer. Our overall experience was top notch from beginning to end! I would definitely come back or refer a friend. Best dealership ever!! More

Our salesperson, Tri Nguyen, crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beau every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car (2008 Lexus IS-F) as described, Tri Nguyen told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience at Momentum Luxury Cars/Porsche Audi West Houston. More

- bought a pre-owned BMW X5 in Jan 2012 with CPO (confirmed by Sam Seddiki - Pre-owned Sales Manager) - had minor issues after a year and was told that CPO was not active by the BMW Dealer - Pre-o (confirmed by Sam Seddiki - Pre-owned Sales Manager) - had minor issues after a year and was told that CPO was not active by the BMW Dealer - Pre-owned Sales Manager - Sam Seddiki was NOT helpful - Met with Greg Chapman (Sales Manager) and Alan Stubs (General Manager) - They were quite friendly and resolved the matter - They accepted the responsibility for the repair - got my car fixed @ Momemtum BWM (total cost of approx $4500) - gave me an Audi loaner during the repair Note to self: Review all the paperwork and warranty/CPO details on a pre-owned vehicle before signing the deal. Do no take the sales person word for it. They will promise the moon (irrespective of any dealership) More

I purchased a used car from Audi West Houston. This is the first time that I purchased a car without actually seeing it first because I live in Florida. I purchased a 2009 Acura RL and it was priced well. the first time that I purchased a car without actually seeing it first because I live in Florida. I purchased a 2009 Acura RL and it was priced well. My experience with the sales person was less than pleasant as he always made excuses that he was busy and almost acted like I was hassling him because I wanted to purchase this car. It took almost 3 days just to establish the final purchase agreement with the correct numbers. It was then another week before I could get the car shipped to me with continued excuses. I am sorry that I keep saying excuses, but they were just that. I am not very tolerant of excuses when I know they are just that. I am a manager of a busy local mortgage company and well understand the angle of customer service while under pressure. This salesman kept trying to feed me lines like I was clueless. Needless to say I finally got the car....I was pleased overall in receiving the car, BUT the car was shipped without being detailed at all and looked like it had been either sitting on the lot for 3 months without being touched other than the occasional test drive. I mean come on I am buying a LUXURY car and you would think I would at least get a detail??? Within 1 week of getting the car I had to pay for a decent detail ($120), buy a new battery ($100), new windshield wipers ($20) and an oil change ($40). So I had to come out of pocket $280 within a week of getting the car and most of these things should have been done at the dealership prior to shipping this car to me. I am a reasonable person and was disappointed by these extra expenses and called to speak with the manager or GM. After I was shuffled around about 8 different calls to numerous different full voice mailboxes I finally got the so-called GM on the phone. I explained my frustration and he was very calm and explained to me that he was just about to go into a meeting with the manager of the used car division and he assured me he would personally make sure I was called back to find a happy resolution Well here we are almost a week later and do you think I have received a call back??? You guessed it!!!! If you have to buy a car from here becasue the price is too good to pass I understand, but for any other reason I would highly recommend AVOIDING this dealership, it's sales people, management and any other advertising from them because I would not believe a thing they said.....dirty car dealers and I hate to say that because one of my best friends is in the business. More

This dealership is a huge RIP OFF, do not and I repeat DO NOT buy a vehicle here. We shopped around for a vehicle at a few Audi dealers, this dealership offered a price $250 less than any other, decided to NOT buy a vehicle here. We shopped around for a vehicle at a few Audi dealers, this dealership offered a price $250 less than any other, decided to purchase here on a Sunday. Time to sign papers, there is a $500 DEALER SERVICE CHARGE attached to bill, when inquired was first told it is a $500 fee on all foreign vehicles required to be collected as a tax, when inquired more, was told it was a fee approved by Texas DMV that the dealership must collect. I informed finance guy that I will be calling Texas DMV to verify this, he said go ahead as he is 100% sure they can legally collect this $500. Monday, called Texas DMV, they are shocked, they said there is no approval by their office for this dealership to collect a $500 fee on any foreign owned vehicle. Texas DMV requested I file a complaint with their office. I called this dealership after talking to Texas DMV, the finance guy said "oh, I was not aware that Texas DMV did not approve this, that is what I was told in training to say, you must talk to manager". Spoke with manager, told him what Texas DMV said - his answer was "well check with our corporate office, they have filed all the paper work allowing me to collect this $500". Called Audi's corporate office, they are shocked to hear about this - never filed any paper work for this dealership to collect this $500. Corporate office requested dealer give a refund, dealer is refusing. When pressed by Corporate as to what this $500 fee is for - manager finally admitted it's a fee for a loaner vehicle when servicing" There were two other fees that we insisted be removed before signing papers. I wished I had waited one more day, called Texas DMV first but please do not let the same thing happen to you. DO NOT BUY A VEHICLE at AUDI West HOUSTON. More