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Audi West Houston

Houston, TX

4.9
319 Reviews
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11850 Katy Freeway

Houston, TX

77079

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Showing 319 reviews

September 30, 2015

Very professional and friendly interaction Spoke with David about 6 months ago when visiting the dealership, showing interest in a number of different models. Wasn't sure which one to buy. Davi More

by delden123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Demarest
September 29, 2015

Awesome service quality! Recently transferred in to Houston from overseas and wanted to buy a Q3. Got a good deal from Sean who provided excellent service throughout the whole More

by Olivier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Crotty
September 21, 2015

Awesome Sales team and customer service I walked in not expecting to purchase a car at all, but that all changed as soon as JT started showing us around. He was informative, professional, fu More

by Badgerct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT
August 16, 2015

Great!!! David Demarest and the sales manager Daren Granger were exceptional, friendly and made car buying a pleasant experience. These 2 gentlemen are an a More

by halaswamy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Demarest
April 29, 2015

Friendly Dealership David Demarest was great to work with, he was actually a breath of fresh air. Everyone at the dealership was friendly and I had the best experience I' More

by TS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Demarest
January 13, 2015

great buying experience I worked with Greg (Charles) Wales in Houston after hit and miss communication with other dealerships in Dallas where I live - which was very frustrat More

by kchiassonaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
greg (charles) wales
January 05, 2015

Avoid at all costs! Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered More

by mattshaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Farrell
Jan 09, 2015 -

Audi West Houston responded

Matt, we are sorry for your inconveniences but we’ve serviced your car several times at Audi West Houston since your car engine was flooded in April 2013. This repair was made almost 2 years ago and your car has been driven 22,000 miles. You’ve since moved out of state and requested Audi of America or Audi West Houston pay you $4,231.49 for damages you claim were poor workmanship over 20 months ago. Your insurance company paid for a used engine. Unfortunately the warranty for a used engine is 12 months 12,000 miles.

September 21, 2014

Great brand, poor representation Terrible communication, terrible customer service, overall disappointing experience. I love my Audi, but I wish I would have given my business elsewhe More

by amppolo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos, Rene
August 14, 2014

NEVER BUY FROM THEM - WORST EVER EXPERIANCE ANYONE CAN HAVE PLEASE CHECK MY REVIEW ON EDMUNDS.COM. I WAS NEVER BEEN TREATED LIKE THIS MY ENTIRE LIFE. WE AS A FAMILY REALLY SHOCK WHY THEY TREATED US LIKE THAT. More

by akshat23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Chapman
May 23, 2014

True to His Word Daren was awesome!! Every single promise / statement he made to me he honored. He was very patient with me. As a single woman, I was nervous and worri More

by moniki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daren Granger
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