
Audi West Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 322 reviews
So thankful I went to this dealership! Johzanne Miller, the service advisor, helped me big time!! She even informed me on information about my warranty that the original dealership I bought Johzanne Miller, the service advisor, helped me big time!! She even informed me on information about my warranty that the original dealership I bought my car from never provided me! Car maintenance is never fun, but the service department made it the best & easiest process I've ever dealt with. I've I will definitely continue servicing my vehicle with Audi West :) More
Plug in tire I purchased my Q5 from this dealership and their service department is the only people to work on the car. I purchased tires from them after the origi I purchased my Q5 from this dealership and their service department is the only people to work on the car. I purchased tires from them after the original ones wore out. About a month later I had a nail in the tire and took it to the dealership and was told I would be getting a new tire as I was under warranty. A year later I started having tire pressure issues. Took the car to the dealership and was told to go to discount tire as the dealership doesn't repair tires. Discount immediately noticed the problem and said they couldn't do anything as there was a non certified rope plug in the tire. Took it back to the dealership and they denied it was a plug and wanted to replace the tire right there at half off plus dealership fees which pushed it back to full price. Feeling something was off I went back to discount and bought a tire from them. When they replaced the tire it was confirmed to be a plug. When i showed the picture of the plug to the dealership they just responded we don't plug and we don't know what you do with the car when it's not here. Never mind my service history showed I had come to them for every tire rotation and any other minor issue. This is the second incident I've had with this dealership. I had money taken out of my console. There will not be a third incident. More
Great Service I have the amazing Audi Care on my Q3. My 35,000 check up service appointment was handled very professionally. It is a pleasure to do business with Au I have the amazing Audi Care on my Q3. My 35,000 check up service appointment was handled very professionally. It is a pleasure to do business with Audi West Houston. More
Great Dealership! Our experience with Audi West Houston was wonderful. Frederic Layaud was very attentive to our requests we were looking for in a new car, and his enth Our experience with Audi West Houston was wonderful. Frederic Layaud was very attentive to our requests we were looking for in a new car, and his enthusiasm and knowledge of the Q7 was a deal breaker for us! We highly recommend Audi West Houston. Ask for Frederic if you are in the market for a new vehicle, he was a pleasure to deal with! More
Outstanding Customer Service Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the r Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the requested items and helped me to set up my next appointment. Nice waiting area, and of course it's always a pleasure to see the new inventory. More
Sarcastic and Rude If you're looking for a dealership with a professional staff that will treat customers with courtesy and respect, look elsewhere! I was unfortunate e If you're looking for a dealership with a professional staff that will treat customers with courtesy and respect, look elsewhere! I was unfortunate enough to run into the likes of Manny Wallace. As soon as he realizes that he could not earn your business, he will be sarcastic, disrespectful, and rude. Stay away from this dealership! More
Pleasant Experience at West Audi Houston Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He took care of my recall problems and also gave me a loaner (very nice A4) to drive during this period. I plan to buy the new Audi because of my positive experience and the quality product. Cory my sales executive also knows his onions. We are still working to consummate a deal. Yes! I will definitely recommend these guys. They are tops. More
Great Place to Do Business Exceptional and professional service from all of the individuals we dealt with. Trevor was a pleasure to deal with. He pointed out everything about th Exceptional and professional service from all of the individuals we dealt with. Trevor was a pleasure to deal with. He pointed out everything about the car and went through all of the maintenance and CarFacts report. Even the Financing experience was easy. More
Worst experience with a dealer! DO NOT BUY FROM HERE! Awful experience from most of the sales side of the house! Extremely rushy and rude salesman (Ahmad). GSM (Mack) promised me something, and is now ign Awful experience from most of the sales side of the house! Extremely rushy and rude salesman (Ahmad). GSM (Mack) promised me something, and is now ignoring my calls and email. He is obviously not a man true to his word. I acted promptly on my end to get him the info he needed, and this is just not how you treat customers. I was literally told by the salesman that sometimes cars were "photoshopped" to be made to look more appealing, which is absurd and 100% false advertisement. I purchased a used AUDI from there, and within a week, was already having some major issues. They are obviously not looking to make it right, so the situation has been escalated. It's a shame. I was really hoping for a good experience, but this is by far the WORST experience I've had with a dealer, and will never be returning to give business nor recommending to anyone. I was sent off with a car that is unsafe and definitely not up to par with the Audi name. Aside from that, the service advisor I dealt with (Mike F.) and actually the used car sales manager (John) were helpful and actually looked to make things right. Unfortunately, the issues remain unresolved, and I am completely upset and disappointed with this dealer. More
Truly outstanding - highly recommend this dealership. My car lease with Audi West Houston was going to terminate soon, so a few days ago I visited them to discuss the options. A couple of hours later I d My car lease with Audi West Houston was going to terminate soon, so a few days ago I visited them to discuss the options. A couple of hours later I drove out on my new car - exactly the one I wanted and for the price I wanted. The professionalism of the sales person Cory Christman was truly outstanding, I was really impressed! Will definitely come here for my next car. More