Audi West Houston

Excellent Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Audi's are taken care of. This IS the reason I keep coming back. More

Always A Great Experience I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring.... I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring........always concerned that you are being taken care of in a timely fashion. More

Wonderful Car Buying Experience I recently purchased an A3 after I lost my car in the flood. I couldn't have asked for a better experience. Cleo was absolutely amazing and was extrem I recently purchased an A3 after I lost my car in the flood. I couldn't have asked for a better experience. Cleo was absolutely amazing and was extremely patient with me throughout the entire process. He answered every question that I had and made sure I was satisfied. I would highly recommend this dealership and if you go ask for Cleo. You will not be disappointed. More

Michael Lee in the service department is the best I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars ava I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars available and he suggested that I get back in a few days. And then Hurricane Harvey came... To help me beat the deadline, they wrote the ticket on 8/31 and allowed me extra couple of weeks to bring my car back there. It was truly a great customer service! Talk to Michael if satisfaction is what you want when you have your car serviced! More

Service and Sales This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially Jon Dakus. Jon often makes me aware of special deals and service plans that save many dollars. He is also very good at explaining what your really need done immediately and what can wait but I usually don't wait. The sales department has a very low pressure attitude but if you need assistance with decisions they can turn on the help full speed. I have purchased a TT, A4, A4 Avant, A-7, A-8, and Q-5 from this dealer. All incredible cars. Currently, I am driving an A-7 and its performance and reliability have been the best of any car I have ever owned. More

Tires a no go here Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was infor Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was informed that it would be 3 days...that is shameful that they do not stock tires at a dealershilp...i do not recommend coming here for parts. More

Purchasing 2011 Toyota Highlander Experience I live in San Antonio but found the best deal on at 2011 Toyota Highlander at Audi West Houston. Cory provided outstanding customer service. We spen I live in San Antonio but found the best deal on at 2011 Toyota Highlander at Audi West Houston. Cory provided outstanding customer service. We spent a little more time waiting to meet with Finance to complete the deal, but overall the experience was outstanding. The Audi facility is first class and everyone there was very courteous. More

Great Dealership My entire experience at Audi West was outstanding. Trevor Hanes, my salesman, was great and knowledgeable about everything I asked. I was astonished a My entire experience at Audi West was outstanding. Trevor Hanes, my salesman, was great and knowledgeable about everything I asked. I was astonished at how willing they were to work with me in securing my A5 Sportback. More

Service Department is Excellent Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car mi Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car might need that I had not thought of prior. All suggestions were reasonably priced. This made the wait period a little lengthy but was worth it. The work area, as well as the parking garage, was nice and clean. Will definitely return again to use Audi West Houston services. More

Frustrated purchasing my car at end of lease I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to d I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to discussing the price with the salesman I took the car to Car Max and was given a bid of $ 25 k which I shared with him. Car Max explained the emissions cheating scandal had reduced the cars resale value. Frankly, I should have just returned the car since it was obviously over priced but I take care of my cars and have not had any mechanical problems so I reluctantly agreed to the price. After I purchased the car and was reviewing the docs at home, I noticed dealer charged me $ 30,078.00 'Base price'. I called the salesman who promised to call me back with an explanation. He called me the next day and informed me the finance person did not know why I was overcharged and suggested I call Audi and gave me a number to call. I called Audi, was transferred around and after spending 20 minutes on the phone explaining several times that the price was 'Base Price' and I had been overcharged, I got frustrated and told the person I felt I was being cheated just like Audi cheated on emissions. This prompted the person to immediately agree to send me a refund in 4 to 6 weeks. Why the dealership could not resolve this matter is beyond me. My previous car was a Lexus and frankly I was at the point of returning the car for a full refund and going back to Lexus. My wife still has her Lexus and I can assure you the dealership would have taken care of the matter quickly. This experience has left a 'bad taste' and I cannot envision purchasing another Audi again. More