Audi West Houston

Incompetent Service Department 3/29: Please avoid this service department! Believe me and read all the 1 star comments in the reviews. The service department here is a waste of time 3/29: Please avoid this service department! Believe me and read all the 1 star comments in the reviews. The service department here is a waste of time and money. Three months, three loaners later... still my brand new tire is losing air with no reason as to why. AS SOON as I pick up my car from the dealership, my light comes on for the same tire. No explanation. I have the tire pressure checked somewhere else and it's way below the psi it was set at after being told over and over that "we can't find anything wrong". ***When they replaced the tire after missing the nail the first visit, the new tire was on flat the next morning. *** see pics on google Not to mention the weird sound my car made only AFTER they rotated my tires *** I wish I could attach the video... Also, it was overlooked that I have the PREMIUM WARRANTY... I've been complaining about my brakes for sometime now, but they kept brushing it off. Then they finally quoted me for $2,000+ for brakes... when I have that as part of the Premium Warranty I really hope I help save someone time, money, and the disappointment in this "luxury" dealership! 12/21: Brought my Q5 in for scheduled maintenance and also for them to check my front left tire because my tire pressure light was on for that particular tire. I recently purchased my tires from Audi with warranty. They checked twice and kept saying they found nothing and couldn't replace my tire. I thought, hey maybe they are right. I allowed them to rotate my tires. My husband decided to take the tire to get it patched if the light comes on again. Sure enough, get on the road to head out of town for the holidays the next morning and the tire pressure warning came on for the rear back tire! The exact same tire they rotated and supposedly couldn't find anything wrong with it. We pull over and there is a huge nail that you just can't miss. It's impossible to miss this one. I went straight home from Audi that day and stayed put. I am upset because I'm traveling on the road with my family. I just don't understand... was it pure laziness or them not wanting me to get the warranty I paid for??? There is no way they checked twice. I wonder what else they overlook or pretend to do? I waited there 3 hours for poor service. More

Great customer care I have worked mostly with Jon but I dealt with Robert last weekend & they are both top notch with customer care. They are both so accommodating it ma I have worked mostly with Jon but I dealt with Robert last weekend & they are both top notch with customer care. They are both so accommodating it makes the pain of taking your car in for service a whole lot easier & more convenient. Highly recommend working with these guys. More

Friendly, fair and straight to the point Really enjoyed working with Dana and James. They spent lots of time with me reviewing the various vehicles and options. Clear cost and price transpa Really enjoyed working with Dana and James. They spent lots of time with me reviewing the various vehicles and options. Clear cost and price transparency. Ended up buying with them over all other Audi dealerships and also over Infiniti and Lexus. More

Accurate estimate of service Service advisor John estimated three hours to complete 20,000 mile service and recall inspection and tire rotation. Actual time was two hours and fort Service advisor John estimated three hours to complete 20,000 mile service and recall inspection and tire rotation. Actual time was two hours and forty-five minutes. More

Service Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank y Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank you. More

I have given a review 2 twice before and you ignore it 3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. T 3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. This 1st experience with Audi was poor. I always drive top line vehicles, and this is my 1st new Audi. As I advised the service department in my request, I had a bad tire (losing pressure every 6 weeks). I arrived at my 1:30 appointment at 1:20 on 1/21/19. I met with my advisor, Scott who was very polite, and I advised him that whatever the cause or cost I wanted at a minimum a new tire. He said they had one in stock and that he would advise me of the situation in ±45 min. I waited at Audi, as I thought I could get a new tire relative fast, particularly if I’m paying for it. At ±2:30 he advised I had a nail and I would have to buy the tire to which I said fine. He said it would take approximately 45 min. Around 3:15 he introduced me to a new advisor (don’t know name) because he had a doctor appointment. No problem, I assumed the car would be out shortly. So, I sat there and a little before 4:00 I saw a white Q7 w/blackout parked in the 3rd parking spot in front of the service entrance. (Just thinking, I don’t have the only Q7 like that). Eventually the new service rep came over about 4:15 and said my gold Q7 was ready. I said I don’t have a gold Q7. Looking surprised, he went off and at 4:30, he said my car was ready and to my surprise it was the one setting outside in the lot the past 30-45 min. Anyway I consider it very poor performance to have an appointment to buy a new tire and it take 3 hours. The only reason I didn’t bring my tire in early for replacement is that my granddaughter has a Q3 and my daughter has a Q5 and they both have problems with the with tire low pressure going off. Anyway, that is my feedback I hope Audi can improve. More

Great Service Professional and thorough. The service was timely and complete. Everyone did their job and the problems were corrected 100 percent. Defects that ex Professional and thorough. The service was timely and complete. Everyone did their job and the problems were corrected 100 percent. Defects that existed prior were also fixed. More

Great Service I brought my Q5 in for it's first service. Very good reminders and follow up regarding my appointment. When there was immediately welcomed. My serv I brought my Q5 in for it's first service. Very good reminders and follow up regarding my appointment. When there was immediately welcomed. My service rep, Jon Dakus, noticed I had some dings on my door and informed my that he had a 3rd party provider there that could take care of this with only pass through costs. Excellent job they did. Since Top Golf was closed for maintenance I stayed at the dealer's shop. The 1.5 hours went by quickly with the way they are set up in the waiting area with fresh coffee, snacks and water. These guys do a great job and I would highly recommend them. Great job Jon! More

Service My service advisor had excellent customer service, very personable and attentive. My vehicle was ready 15 minutes before the time promised. They were My service advisor had excellent customer service, very personable and attentive. My vehicle was ready 15 minutes before the time promised. They were also very kind to my 3 year old. More

Dissatisfied Loyal Cutomer on Second Purchase Loyalty at this dealership means nothing. New salesmen that will lie and haggle you to get the deal. Make sure to get everything they promise in writi Loyalty at this dealership means nothing. New salesmen that will lie and haggle you to get the deal. Make sure to get everything they promise in writing and read everything. They try to act nice, friendly, and polite to get you business. Once they have you signature on the dotted line everything they promised to do for the trade or lease goes out the window. More