Audi West Houston

Incompetent Service Dept; High employee turnover Every single service visit always lead to something missed or ticket claims something performed and it wasn't. All started in so called "make-ready" Every single service visit always lead to something missed or ticket claims something performed and it wasn't. All started in so called "make-ready" which missed many items on delivery. Bad sign. Also, watch their Finance Dept, they will cheat you on finance rates. My bank showed me that they actually offered me better than what was showed. In my book, I got lied to. Every service advisor (I've had 3 different ones) take forever to update you on your car. I usually have to ask just to get an update. Emailed GM - still no response. Based on what I've read on here, expecting never to hear from him. My salesperson lasted about 2 months, then left. This Dealership has issues starting from the top resonating throughout the departments. First and last Audi purchase. I will also avoid ALL Sonic Automotive Dealerships moving forward. Time to visit Sewell as they seem to have great customer feedback. Trading my Audi and not looking back! More

The sales manager is a crook, he tried to lowball my trade in, I went across the street to Infiniti West HOUSTON and got 2500.00 more for my trade in, DO NOT BUY FROM AUDI WEST HOUSTON. trade in, I went across the street to Infiniti West HOUSTON and got 2500.00 more for my trade in, DO NOT BUY FROM AUDI WEST HOUSTON. More

DO NOT BUY AUDI OR FROM WEST HOUSTON AUDI!!!!!!Do not but from Audi west Houston or this product!!! I have had my car in this shop 10 times for the A.C. The GM Mack Albukhari is less than satisfactory with from Audi west Houston or this product!!! I have had my car in this shop 10 times for the A.C. The GM Mack Albukhari is less than satisfactory with his Inability to return a phone call, with several voicemails left from myself on sept 3rd, regarding this manner. This dealership feels the solution is to buy another one and forget they have been useless in solving the problem. Why would I want to buy from this dealership or this product ever again???I have left multiple reviews on various websites in hope that no one else will receive this blatant dismissal of this huge problem, or any problem. The ONLY thing you can count one from this dealership is GM Mack Albukhri to never acknowledge your concerns, never returning a phone call, and him asking an employee, to ask me to take the reviews down. He did not even have the decency or respect for me as a customer to call me himself. He will not acknowledge my existence or this problem, but he sure did not mind taking credit for a job well done when I bought it. I will say I have been very pleased with the others that have had to be the middle man between him and myself, and my mechanic Adan is AWESOME!!!!. The employees can only do so much, but it is them and ONLY them that I have not rated this dealership and product sooner. If I were Audi USA I would be appalled that the GM Mack Albukhri still has not called me, the customer. It’s now Nov. 5th, 2019. GM Mack Albukhri, obviously has the leader mentally over all at west Houston Audi, DO AS I SAY, NOT AS I DO!!!!!!Bc the service manager, my service consultant Jon, my mechanic Adan, have all called me back in a timely manner and/or called me just to give me an update of the situation. Mack Albukhri, I personally think you should be released from your position. Mack Albukhri knows the problem I have been enduring for 3 1/2 years (the life of my car), but the only problem he sees is his name being called out for his Incompetence with the position he holds!!!!!!! So, I ask you consumer is this a place (bc of Mack Albukhri and Audi USA) that you would want to do business. If you have a problem or a have a recurring problem you have no one to go to. Audi USA WONT CALL YOU BACK, NOR WILL GM MACK ALBUKHRI OF WEST HOUSTON AUDI!!!!!!!! SHAME ON YOU MACK ALBUKHRI, wanting me to take my review of YOU and THE AUDI PRODUCT down. SHAME ON YOU. Another fun fact, he knew who I was without me even leaving my name. So, he does know there is a huge problem with my a.c and he chooses to turn a blind to the problem until he was called out for his incompetence. I would love to leave my full name but due to internet being it is, I can’t. DO NOT BUY, DO NOT BUY, DO NOT BUY!!!!!! MY AC BLOWS 125 DEGREES I have multiple upon multiple videos of this occurring. MACK ALBUKHRI OF WEST HOUSTON AUDI AND AUDI USA DO NOT CARE!!!! I wish I could have given them the stars they deserved ZERO!!!! More

Bad service. Do not recommend them If I could give a Audi west Houston negative star, I would have done so. I came in and bought an BMW X6 2014 for a fair price. What I never knew was t If I could give a Audi west Houston negative star, I would have done so. I came in and bought an BMW X6 2014 for a fair price. What I never knew was that the car had a lot of maintenance work to be done on it. Oil leak, Cylinder gasket, battery etc ( total cost ~$7000). According to Audi West Houston, the car had just passed inspection with no trace of all these repairs. Because I trusted them, I never bothered to take the car to BMW for a proper check, which I normally would have done so for a car that expensive. 3 weeks after purchase, I realized that I had all these repairs, so I contacted Audi west Houston, and all I got from them was that I refused to buy their extended warranty and for that reason there was nothing they can do for me. Infact if you check my previous review, I gave them 5 stars after the purchase but after this experience, I would strongly consider before shopping with them again. I am very disapointed. My review 3 weeks ago before the incident Dana Armstead is an exceptional person. I walked into the shop just for eye shopping and moved out with the best deal I could ever find in the market. The value and the quality of the product is just perfect. Thanks Dana for your assistance. More

Incompetent service department The service on my Audi A4 2018 was nothing short of terrible. Service advisor Robert got my car washed and the wiper blade on my right wiper was off f The service on my Audi A4 2018 was nothing short of terrible. Service advisor Robert got my car washed and the wiper blade on my right wiper was off for some reason. The day I picked my car, it started raining and the rain sensing wiper turned on, scratching my windshield as the wiper blade was off and lying unattached under the windshield. Avoid this dealership for service. Terrible. I am trying to get them to fix the damage done to my windshield but they are super rude and are not even getting back to me. More