Audi West Houston

Christian and Osiris were very informative and made the transaction very seamless. Will definitely be my go to dealer. transaction very seamless. Will definitely be my go to dealer. More

Chase and Octavio did a great job! !! Very helpful and responsive. Would highly suggest Chase and Audi West of Houston !! Very helpful and responsive. Would highly suggest Chase and Audi West of Houston More

Very good services. My sales person Christian very patiently answered all our questions. Will comeback again. My sales person Christian very patiently answered all our questions. Will comeback again. More

Discrimination at its finest! HIGHLY NOT RECOMMENDED! I made contact with the dealership at 11AM inquiring if the vehicle displayed online was still available. I was informed a HIGHLY NOT RECOMMENDED! I made contact with the dealership at 11AM inquiring if the vehicle displayed online was still available. I was informed at 11:23AM by Mr. Samir Khatib that the vehicle indeed was available. I informed Mr. Samir that I was very interested in purchasing the vehicle that same day & wanted to immediately get started with the application via online to gain the approval. I was upfront with Mr. Samir and expressed that me & my husband was currently at work & that we had no interest in sitting at the dealership for hours. Mr. Samir explained that it was no problem and that the process was as simply as gaining the approval, then checking out the vehicle once we got off work. I stayed in communication with Mr. Samir throughout the whole day, providing him with me & my husband's personal information and all needed documents. I received a telephone call from the financing bank to confirm me & my husband's identity & was informed by the finance company that the approval was secure & that they would be notifying the dealership of this information. (Mind you) at this time I'm still in active communication with Mr. Samir in regard to the vehicle. I expressed to Mr. Samir at 6:15PM that my husband was getting off work and that we would be in route short to check the vehicle out. Mr. Samir responded, "Okay sounds good". While in route to the dealership, I received a text message from Mr. Samir stating "Hi Jamayne, I just finished with a client and another sales guy sold the A4. I might have another one similar to this". Confused, baffled, unprofessional, and very bad for business! I was approval for the vehicle, so why was me as a customer not taken seriously? Was it because were African American gay men in the market to purchase an Audi? Why were we not allowed to purchase this vehicle with a secure approval? Why is there lack of communication at this dealership where another salesman can underhandedly sell the same vehicle that has already been sold to another customer who has an approval and is in route for checkout with the vehicle? Once I arrived at the dealership, I overserved the vehicle in question still at the dealership. A goofball (who claimed he was the manager.... who I don't believe was the manager) expressed..."We don't hold vehicles around here because our inventory is very low...first come first served". I explained to him that no one asked you to hold a vehicle because Mr. Samir expressed at 11:23AM that the vehicle was still available, and I supplied you with all of my personal information & the approval has been secured by the financing company. The so-call manager calmly sat back in his seat & expressed that there was nothing that he was going to do to make this right. Even that the right thing that he should have done was show the new customers the same other A4 that he was trying to sell me after the fact & give me the vehicle that I secure an approval for. I'm highly education, clearing over 6 figures a year, with buyer's credit! I also have many years of experience as a finance director at a major car dealership in the Houston area, so I'm very familiar at how the car buying process work. I also have a statement e-mailed over from the finance company expressing to me the secured financing approval. I'm very disappointed that Mr. Samir and his "so-called manager" (who I later find out wasn't his manager) wasted my time & still has all of my valuable personal information. I know that this is not the values and morals that Audi West Houston stand for & I will continue to climb every platform possible until I can receive the correct information needed to address why African American gay individuals who are qualified not granted the right to purchase vehicles at Audi West Houston. I'm open & willing to continue this conversation. Mr. Jamayne Carter-Casey (832) 876-0359 More

Frederic Layaud Boulat was our salesman who assisted us with our purhase of a pre-owned,very good condition Toyota 4-Runner. Frederic was extremely helpful, very patient with our requests, knowledgable, a with our purhase of a pre-owned,very good condition Toyota 4-Runner. Frederic was extremely helpful, very patient with our requests, knowledgable, and provided exceptional customer service from the time we met him until completion of the purchase. The Gen Manager (Feras Maayah) was most helpful as well. The document/ payment experience was absolutely flawless with Erica Sauceda and Octavio Cancel. Our family highly recommends this dealership for purchase of an Audi or a pre-owned vehicle of another make/model. More

Great experience dealing with this dealership. Mr. Cornelius is very professional and well take care of his clients. Thank you Audiwesthoiston 👍👍 Mr. Cornelius is very professional and well take care of his clients. Thank you Audiwesthoiston 👍👍 More

Audi west houston has been the best dealership I have ever purchased a vehicle from. Saad, Jonathan, and the finance department were very professional and never made me feel like I needed to purchase any ever purchased a vehicle from. Saad, Jonathan, and the finance department were very professional and never made me feel like I needed to purchase anything. They were incredibly polite and make you feel so welcome and comfortable in their dealership! Saad was a PLEASURE to work with. He made my wife and I feel like we were long time friends! I recommend Audi west houston to anyone looking for a new or used vehicle. They’re hands down the BEST! More

I got my new car, And I am really happy with the attention provided (Thank you Luis Ponce). I highly recommend this place to get a new Audi:) attention provided (Thank you Luis Ponce). I highly recommend this place to get a new Audi:) More

Great experience. Friendly people and they where knowledge about the process and cars Audi offered. Friendly people and they where knowledge about the process and cars Audi offered. More

Very effective and efficient. Good Communicative and detailed representation. They were very time conscious and awesome. Good Communicative and detailed representation. They were very time conscious and awesome. More