Audi West Covina - Service Center

It took longer than expected. But Titan was able to arrange a ride for me to and from the dealer. But Titan was able to arrange a ride for me to and from the dealer. More

Meet with Titan Hsieh, really good service, excellent attitude, helpful explanation and strong relationship maintenance. attitude, helpful explanation and strong relationship maintenance. More

Daniel Alvarez helped me during my appointment. The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and resc The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and reschedule that appointment to what it was initially. Secondly, his demeanor seemed really nonchalant while working with me. Third, he texted me saying my car was ready & didn’t respond to my text when I asked for a ride back to the dealership & had to call him for a ride. Once there, I couldn’t find Daniel for 10 mins until he walked into the lounge and said that my car IS NOT ready and that I’d had to wait an additional 30 minutes after waiting 4 hours for an oil change. I’ve always had a good experience at this dealership, but yesterday was not pleasant. More

Everything was good except the dashboard was scratched when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He i when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He is an awesome guy! More

The service at this place is outstanding. The staff is friendly, attentive, and goes above and beyond to ensure customer satisfaction. The staff is friendly, attentive, and goes above and beyond to ensure customer satisfaction. More

Great Service. Kept me informed the whole way through the process of my car being serviced. Kept me informed the whole way through the process of my car being serviced. More

Great service, Javier was a great communicator, straight forward, and had the car done as promised! forward, and had the car done as promised! More

My service person was very kind and helpful. He was a best service person I ever have He was a best service person I ever have More

They are very knowledgeable, courteous and friendly. The dealership is always impeccable. I received my car back in a timely manner. The dealership is always impeccable. I received my car back in a timely manner. More

Service Advisor Alexis was great and helped expedite service! I am very pleased with the service provided. service! I am very pleased with the service provided. More