Audi West Covina

Looking for an aggressive deal on q6 eTron Prestige, blk with blk warm weather + 20” wheel. 15 listed in among LA/OC dealerships. Hesistant to send inquiry to WCovina- doesn’t have a great rep & my past inq with blk warm weather + 20” wheel. 15 listed in among LA/OC dealerships. Hesistant to send inquiry to WCovina- doesn’t have a great rep & my past inquiries led me they were not doing aggressive deals. However- ownership change last month. New GM is from one of my local dealers- though that dealership is one that I will not support for sales or service despite being the closest to my home. The Sales Manager I met from his other Audi dealership. Sent inquiry Wed evening (July 23rd). 24th in the AM, sales emails me- as I requested when other dealers since put me on blast with calls, texts, & emails as I’m in CRM- even though I request email only (No phone number listed). I appreciated this very much, He asks for my aggressive offer. SM messages me and asks for a quick phone call. I call and after 5 minutes, we came to an agreement. [I always hope that dealers will be fully transparent and present the DOS deal sheet as one of my old Audi GM contacts did while on the phone and even sample contract]. I filled out the credit app online, emailed my DL and insurance card. Was hoping that I could get the docs electronically signed beforehand- but didn’t get offered. I made appt for that evening and drove almost 2 hours thru brutal LA rush hour traffic. Up until this point, I had been very happy. Once there-however- wasn’t very efficient. I asked for the DOS deal sheet to confirm deal- asked for both 24 and 36 to be run. SM said 36 months was going to be the sweet spot. To kill some more time, I asked could I inspect the actual car while the sun was still out. Unfortunately, car had not been washed or charged. (Since I take them to get paint corrected and ceramic coated, asked only for light hand wash- no wax, sealants or polishing as it just makes my detailers job more difficult). When I came back inside, I asked for deal sheet a 2nd time. I was given the standard 4 square: $ down and months. Asked for DOS deal sheet. They said that the system didn’t allow them to print it- gave me a sheet with a little more detail, but still not the full picture. SM said that finance has the actual contract and everything would be spelled out there. My numbers just didn’t add up with my calculations. I’ve done 7 deals for myself and countless ones for friends and family since 2020 and they are usually spot on. I was trying to see if there was negative equity rolled in from my trade, but there was none. Finance even showed me that there were 3 lease payoffs available to dealer- the lowest one was the first time (and surprised him too) that was $5000 delta vs the highest one (mine). While I was reviewing, still couldn’t understand why my calculations were off. Finance said they would email me all my signed docs and then I left at 930p so go outside with sales to put temp plate on while still charging. At 10p, they said that I had to leave since they needed to lock the gate. I was at 50% so I departed exhausted. I was happy with the new car. The next day I hadn’t received signed docs. I emailed sales, SM and GM. Called SM and left VM in the late PM. None. On Sat, sales emailed me. Finance then sent signed docs. SM called me and apologized for delay and for the porters tossing my Monroney sticker. SM called on Sun and we got everything straightened out for the most part so I’m very happy with the outcome. 4.5 stars after all is said and done. They are trending in the right direction. Adam has provided excellent pre and post-customer service. There are some on-going set up tech issues and he has been working on that. He gets 5 stars! Dan Au (SM) is a consummate professional. He follows thru and is receptive to constructive feedback. I appreciate the efforts. 5 stars. (hope the GM is as I sent him a detailed list of my experience) Dealer isn’t perfect (none are), but they seem to be putting in the effort to make things right. Contact Adam and Dan at WC. They will take care of you. More

This is absolutely the worst Audi store in the world! All they do is lie to their customers and commit fraud on the daily. As a previous employee I can tell you first hand They do not CPO cars until they All they do is lie to their customers and commit fraud on the daily. As a previous employee I can tell you first hand They do not CPO cars until they are sold and sometimes they don’t certify them at all. They also rip off the customers by charging for a ceramic coating that they NEVER put on the car. Believe me you are getting scammed from the minute you walk in the door! The GM is an incompetent fool who encourages his staff to lie and defraud the few customers that they actually do get in the door. STAY AWAY FROM THIS STORE!!! There are dozens of other Audi stores that will give you the proper treatment a True Audi customer deserves. Buyer beware at this store!!! More

Victor is great to work with. He helped me with my first Audi and again with my second. He really takes the time to listen to you and not make you feel like just another sale. I a He helped me with my first Audi and again with my second. He really takes the time to listen to you and not make you feel like just another sale. I appreciated that about him and overall everyone at this Audi wants you to be confident on what you leave with. Thank you victor for all your help More

frank was excellent, finance exp was at best xxxx, rude try to sell you a bunch of warranties, very disappointing to be in a luxury line business and then you this happened , I will never go back to AUDI try to sell you a bunch of warranties, very disappointing to be in a luxury line business and then you this happened , I will never go back to AUDI after this experience and I honestly regret giving up BMW for this exp More

Great experience with a very knowledgeable and professional team. Brand Specialist, Jason McSweeney, provided top tier service and thoughtfully guided me through the process, educating me about th professional team. Brand Specialist, Jason McSweeney, provided top tier service and thoughtfully guided me through the process, educating me about the brand and really taking the time to find me the perfect fit. I cannot say enough about his commitment to providing a wonderful customer experience, his attentiveness and for him truly "being of service" to the needs of myself and my family. I've dealt with many sales / brand associates in the past as well as many very good dealerships but this is 100% the best and most authentic car buying experiences that I have had in all my years purchasing new cars! Thank you! A+++++...100% will be purchasing vehicles from Audi West Covina for years to come! More

The team was helpful and provided me with a nice deal and had go follow up with delivery of the car. had go follow up with delivery of the car. More

Great service all around. Sales, finance, customer service are all great and attentive. Thank you Sales, finance, customer service are all great and attentive. Thank you More

This is a fantastic dealership, from the sales experience led by the big boss Davit. Charles, the service manager, and Chris the parts manager are very knowledgeable and do whatever they can to make you are led by the big boss Davit. Charles, the service manager, and Chris the parts manager are very knowledgeable and do whatever they can to make you are quickly taken care of. They got my SQ5 in and out of service in no time. I will definitely be back, and I'll only get my Audi's from this dealership. More

Alexis is my service advisor and is such a pleasure to work with! She arranged transportation so I wouldn’t have to wait at the dealership - incredibly sweet! She informs me what deals are going o work with! She arranged transportation so I wouldn’t have to wait at the dealership - incredibly sweet! She informs me what deals are going on at the service center and always has a wonderful attitude when I see her. Love Alexis! More

Javier is incredible! ! He is by far the best representative I’ve ever worked with at Audi in years of going to Audi dealerships! ! He is by far the best representative I’ve ever worked with at Audi in years of going to Audi dealerships! More