Audi Wesley Chapel

This past weekend, my girlfriend purchased an Audi A4 from this dealership. Our salesman, Juan, was fantastic, and I highly recommend him. HOWEVER, the finance manager Neal Dossett is an absolute disgrac from this dealership. Our salesman, Juan, was fantastic, and I highly recommend him. HOWEVER, the finance manager Neal Dossett is an absolute disgrace to this dealership and the Audi brand. He saw two women sitting in front of him and decided he could make a quick commission by strong-arming them into signing up for the extended warranty. It started with him arrogantly assuming she would buy it after she mentioned wanting more information. He became visibly angry and snapped, "I was told you wanted this," in a hostile tone. After Neal and I had a heated disagreement about it, they declined the extended warranty. That should have been the end of it, but Neal, in a fit of unprofessional rage, decided to escalate the situation and threw me out of his office. I later learned he had the audacity to say, "You should reconsider your relationship with your boyfriend," followed by yet another aggressive push for her to buy the extended warranty, threatening, "Well, I sure hope nothing happens to your car since you are not getting it," before completing the paperwork. Not only was he petty and rude over something insignificant, but he also stooped to vile, personal attacks against a client of the dealership. I cannot stress enough that anyone buying a car from this dealership should AVOID NEAL DOSSETT AT ALL COSTS. He will mercilessly pressure you into purchasing something you neither want nor need and will resort to vicious personal attacks if you resist his coercion. In all my years of buying cars and those of everyone I spoke with before writing this review, never have we experienced such appalling treatment and gross unprofessionalism. This dealership might have great staff overall, but Neal single-handedly obliterated the car-buying experience and crossed every line with his venomous insults. More

My sales rep. , Mark Grable, was wonderful to patiently walk me through all the features of my new Audi. I am SO pleased with my purchase at Audi Wesley Chapel! G , Mark Grable, was wonderful to patiently walk me through all the features of my new Audi. I am SO pleased with my purchase at Audi Wesley Chapel! Good service all around... More

Salesman, Jeff Schuette, was very responsive and efficient during the negotiations. We spoke with him for about 20 minutes after we arrived to pick up the vehicle, then he moved on to another appoin efficient during the negotiations. We spoke with him for about 20 minutes after we arrived to pick up the vehicle, then he moved on to another appointment with a potential buyer. We were turned over to the processing team, and more than 2 hours later, left with the vehicle - which was already prepped and sitting in the showroom. We were originally informed the process would take about 15-30 minutes. Apparently they were experiencing IT issues and couldn’t get access to their own system. They returned every half hour to apologize but we just sat there. Salesman and processing agent were terrific. I put this one on the dealership as there should always be someone around at 5pm that can handle a systems issue. More

jeff is a great salesman,nicko is a great service manager.brian did the right thing for me. manager.brian did the right thing for me. More

Hector C. Made the sale process so much more enjoyable than you usually have at a Dealership. He was very wonderful. Plus, the dealership was very clean and ne Made the sale process so much more enjoyable than you usually have at a Dealership. He was very wonderful. Plus, the dealership was very clean and neat and nice which was great. More

My service advisor Niko Jimenez always makes sure I am well taken care of and goes the extra mile to make sure that he makes me feel valued. well taken care of and goes the extra mile to make sure that he makes me feel valued. More

Very good team. Zach Linton is a very good salesman. Very efficient and to the point. Will be requesting for Zach anytime I need a new ride! Zach Linton is a very good salesman. Very efficient and to the point. Will be requesting for Zach anytime I need a new ride! More

This is a no pressure dealer. I never felt pressured. They were knowledgeable and most importantly, honest! I highly recommend this dealership! We had the pleasure of meeting an I never felt pressured. They were knowledgeable and most importantly, honest! I highly recommend this dealership! We had the pleasure of meeting and working with Zachary. He was amazing! More

Prompt, quick, efficient. I stooped on a road trip when my ‘Add Blue’ light showed up. Your team had me in and out in 35 minutes on a SATURDAY! In a word, awesome! I stooped on a road trip when my ‘Add Blue’ light showed up. Your team had me in and out in 35 minutes on a SATURDAY! In a word, awesome! More

I have had a wonderful experience with the service folks. This was my fourth service and each of them has been excellent. This time it was Miguel (shop floor) who took care of my vehicle very well. My servic This was my fourth service and each of them has been excellent. This time it was Miguel (shop floor) who took care of my vehicle very well. My service person Shaun Sharma has been very prompt, friendly, patient and knowledgeable providing me with proper updates for the past few years. My last visit was at very short notice, yet he did manage to get me a loaner car without which I would have to wait for over 5 hours for the service. Much appreciate his commitment. Additionally, its nice to see management provide neat and clean premises and good sofas to wait out. Thank you !!! More