Audi Washington, A #1 Cochran Premier Brand

Awful Service, Destruction Technicians I would give this dealership zero stars but that is not an option. Below is the detail surrounding my miserable experience with this dealer. This d I would give this dealership zero stars but that is not an option. Below is the detail surrounding my miserable experience with this dealer. This dealership had my 2010 Audi Q5 in their shop twice for a CEL showing a misfire in cylinder 2. They had my vehicle for 17 days during the 2nd visit only to call and tell me my vehicle needed a new engine but were unable to tell me what was wrong with it. Quoted me 10k and 16k for a used engine with some form of warranty or 24k for a brand new engine. If you are unable to tell me the problem there is no way I'm agreeing to a new engine. Brought the car home and had it worked on by a mom and pop shop. Found that the dealership had cross threaded the #2 cylinder plug and galled the threads on the cylinder head. The mechanic had to use a helical thread insert to perform the repair. Also found that the crankshaft positioning sensor was bad. A few hours labor (primarily to fix the Audi dealerships abuse) and a 31$ crankshaft positioning sensor from Auto Zone and my car was back on the road. I'll never go back to this dealer. In fact, I'll never own another Volkswagen product since this is the expertise I can expect from their technicians. They even had an inquiry out with Audi technical support on the 2nd visit (or so I'm told) and they were not able to diagnose the issue. Can't figure out the problem, recommend a new engine...Absolutely crazy that they even felt this was acceptable. CUSTOMER BEWARE! Not only do unqualified technicians work in the service department of this dealership but they are also careless with their work. Stripping the threads on an engine head is an absolute NO-NO. Doing so and not telling the customer is pathetic to say the least. I highly recommend you take your Audi somewhere else to be serviced but more so recommend that you stay away from the brand altogether. Corporate technical support wasn't able to diagnose the 31$ issue so I'm hard pressed to believe they could diagnose a more severe problem. More