Audi Warwick

Phenomenal customer service from a "TRUE PRO", Bill Hunter We were in the market for a new car. Bill was very welcoming and supportive right out of the gate. We considered many options and other manufacturer We were in the market for a new car. Bill was very welcoming and supportive right out of the gate. We considered many options and other manufacturers and models. Bill knew this and was extremely patient and understanding with us as we asked many, many questions. So many other dealers applied pressure tactics and were impersonal. Not Bill, he was all about what worked for us. I think I went though a couple of Audi models and multiple test drives before finally landing on a decision. We absolutely love the car, the dealership team was great, but what sealed the deal for us was Bill, hands down. I strongly recommend you go to Audi Warwick and ask for Bill.. More

Spectacular experience with Bill Hunter Bill Hunter is a Brand Specialist at Audi Warwick and was phenomenal to work with! He was very efficient and responsive. Not only was he profoundly kn Bill Hunter is a Brand Specialist at Audi Warwick and was phenomenal to work with! He was very efficient and responsive. Not only was he profoundly knowledgeable and helpful during the sale process, but has been consistently helpful over 3 weeks later with questions on my end. In the rare circumstance he didn't know an answer to my question offhand, he immediately followed up via email with an answer. My family and I really appreciate all of his efforts and how personable he was! It made the deal a very easy process. More

great experience with Bill Spencely!! Bill Spencely is my service rep! He's great!!! Always responsive and helpful...he offers sound, honest advice,and always is efficient, professional an Bill Spencely is my service rep! He's great!!! Always responsive and helpful...he offers sound, honest advice,and always is efficient, professional and courteous. My current car is the 2nd Audi I've owned since 2008 - Bill has been my service rep for both, and if I own another one someday, it won't happen without Bill! Audi builds very nice cars, and Bill makes sure that keep them looking , and running, great. Thanks!! More

Online service scheduling is a joke Every time I've tried to schedule service on their website, no one has ever gotten back to me. I've attempted this three times now and it's always th Every time I've tried to schedule service on their website, no one has ever gotten back to me. I've attempted this three times now and it's always the same. What is the point of offering online scheduling if no one's monitoring these requests? So incredibly frustrating and of course damaging to the brand. More

Inabilty to provide a decent loaner car. Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and other series engine related problems. We were told they had no courtesy loaner vehicles and sent us to Hertz Rental. The only mid size car available at Hertz was a Buick that smelt like marijuana and cigarette smoke 2 others available vehicle were compact cars . I discussed the car loaner issues with a service manager named Barry who was rude and condescending who made NO attempt to try and secure a clean comfortable comparable vehicle. I find it hard to believe that a car owner driving a high end luxury vehicle with car payments close to $ 600.00 per month should ever have to be placed in a dirty car or a compact vehicle . More

Jonathan did a superb job with a long distance transaction I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultan I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultant was important. His great communication skills put my mind at ease on this substantial purchase, and his follow up was perfect. He let me know about the vehicle's condition in great detail, and made the negotiation process very easy. He recommended some transportation options and made sure that the vehicle was clean and ready-to-go before it was even loaded on the truck. As soon as it arrived, the condition was exactly as described by Jonathan. I couldn't be happier, thanks Jonathan! More

2008 Audi S5 noise in steering column. Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a click Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a clicking felt in the wheel, while the car was under warranty. At that time the problem could not be duplicated. Returned the car to Bill. Once the car cooled the noise was detected. Since the car is now out of warranty, but with only 28,800 miles, he was able to split the cost of the part with me.The replacement was done quickly and correctly. Alined all four wheels. Left the dealership with a smile. More

I responded to an ad the very first day I saw online for a used Honda Accord and I was fortunate to be assigned to Rodney. I told him I live in NYC about 3 hours away and that did not deter him. He sent me a used Honda Accord and I was fortunate to be assigned to Rodney. I told him I live in NYC about 3 hours away and that did not deter him. He sent me pix of the car within 15 mins from his cell phone. I hesitated for a few days cuz the car was priced over $4K from my budget of $25K.He kept in touch with me over several days and eventually we settled on an agreed price. I drove to the dealership with my trade-in fearful I'd have to return to NYC with a lowball trade-in offer but that was not to be.I was given a fair and reasonable price for my trade-in and he stuck to the quote I was given over the phone for the Accord.There was no bate and switch. They did not force me into anything. Everyone was pleasant from the receptionist, to the sales manager, Jason Burley,and the Finance Manager Mr. Hok. They accepted the financing from my credit union which other dealers in NYC did not want to be bothered with like SI Nissan and others.The most surprising thing that happened ,after the sale was completed and all legal papers were signed off, was Rodney sat with my family and explained the features of the Accord even though he's an Audi salesman.We were very appreciative of his gesture because it was a long ride back to NYC with an unfamiliar car. The dealership is immaculate and, all together, a pleasant experience.Check them out. More

I've owned my A4 S-line for about a year now. I originally went here to test drive and purchase an S4, and after dealing with Tom, and attempting to negotiate a price, he never would call me back a originally went here to test drive and purchase an S4, and after dealing with Tom, and attempting to negotiate a price, he never would call me back after leaving several messages. The car I owned now happened to come in to Fall River, so I went over there to buy it. I purchased the AudiCare package, and I take it to Warwick to get serviced as it's the most convenient location. My first service was in February, and then I was told that the back-up camera (which wasn't initially installed due to supply problems from the Japan Earthquake) was in inventory and would be ordered and I would get a call in a couple weeks to come in to have it installed. September came around, it was time to get my next service, and still no call. I called to schedule service and see if I could get the camera installed, and they had to order it and would call in a couple weeks to set and appointment. A month went by and still no call; I had to call (the part was in) and get the appointment scheduled. Now I need a weather strip replaced and guess what, it's on order and I was supposed to get a call within 2-3 days. Its now been two weeks, and I guess I'll have to call again to get anything done. They have a nice dealership, and the employees all seem friendly enough, but their customer service is absolutely atrocious. If I didn't like the brand and the car so much I would be done with these guys. More

Rodney proved to be very knowledgeable of his products. He is extremely personable and very patient in dealing with our questions. His availability to us to answer our after sales questions is also commen He is extremely personable and very patient in dealing with our questions. His availability to us to answer our after sales questions is also commendable. We are recommending the dealership and Rodney to all of our friends. Carolyn & Steve Vamvakis More