Audi Warwick

Phenomenal customer service from a "TRUE PRO", Bill Hunter We were in the market for a new car. Bill was very welcoming and supportive right out of the gate. We considered many options and other manufacturer We were in the market for a new car. Bill was very welcoming and supportive right out of the gate. We considered many options and other manufacturers and models. Bill knew this and was extremely patient and understanding with us as we asked many, many questions. So many other dealers applied pressure tactics and were impersonal. Not Bill, he was all about what worked for us. I think I went though a couple of Audi models and multiple test drives before finally landing on a decision. We absolutely love the car, the dealership team was great, but what sealed the deal for us was Bill, hands down. I strongly recommend you go to Audi Warwick and ask for Bill.. More

Spectacular experience with Bill Hunter Bill Hunter is a Brand Specialist at Audi Warwick and was phenomenal to work with! He was very efficient and responsive. Not only was he profoundly kn Bill Hunter is a Brand Specialist at Audi Warwick and was phenomenal to work with! He was very efficient and responsive. Not only was he profoundly knowledgeable and helpful during the sale process, but has been consistently helpful over 3 weeks later with questions on my end. In the rare circumstance he didn't know an answer to my question offhand, he immediately followed up via email with an answer. My family and I really appreciate all of his efforts and how personable he was! It made the deal a very easy process. More

great experience with Bill Spencely!! Bill Spencely is my service rep! He's great!!! Always responsive and helpful...he offers sound, honest advice,and always is efficient, professional an Bill Spencely is my service rep! He's great!!! Always responsive and helpful...he offers sound, honest advice,and always is efficient, professional and courteous. My current car is the 2nd Audi I've owned since 2008 - Bill has been my service rep for both, and if I own another one someday, it won't happen without Bill! Audi builds very nice cars, and Bill makes sure that keep them looking , and running, great. Thanks!! More

Online service scheduling is a joke Every time I've tried to schedule service on their website, no one has ever gotten back to me. I've attempted this three times now and it's always th Every time I've tried to schedule service on their website, no one has ever gotten back to me. I've attempted this three times now and it's always the same. What is the point of offering online scheduling if no one's monitoring these requests? So incredibly frustrating and of course damaging to the brand. More

Inabilty to provide a decent loaner car. Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and other series engine related problems. We were told they had no courtesy loaner vehicles and sent us to Hertz Rental. The only mid size car available at Hertz was a Buick that smelt like marijuana and cigarette smoke 2 others available vehicle were compact cars . I discussed the car loaner issues with a service manager named Barry who was rude and condescending who made NO attempt to try and secure a clean comfortable comparable vehicle. I find it hard to believe that a car owner driving a high end luxury vehicle with car payments close to $ 600.00 per month should ever have to be placed in a dirty car or a compact vehicle . More

Jonathan did a superb job with a long distance transaction I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultan I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultant was important. His great communication skills put my mind at ease on this substantial purchase, and his follow up was perfect. He let me know about the vehicle's condition in great detail, and made the negotiation process very easy. He recommended some transportation options and made sure that the vehicle was clean and ready-to-go before it was even loaded on the truck. As soon as it arrived, the condition was exactly as described by Jonathan. I couldn't be happier, thanks Jonathan! More

2008 Audi S5 noise in steering column. Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a click Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a clicking felt in the wheel, while the car was under warranty. At that time the problem could not be duplicated. Returned the car to Bill. Once the car cooled the noise was detected. Since the car is now out of warranty, but with only 28,800 miles, he was able to split the cost of the part with me.The replacement was done quickly and correctly. Alined all four wheels. Left the dealership with a smile. More