Audi Warwick

Inabilty to provide a decent loaner car. Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and Not ever notified of serious service bulletins in reference to my 2009 Audi A4 Brought the car in for service issues related to oil consumption and other series engine related problems. We were told they had no courtesy loaner vehicles and sent us to Hertz Rental. The only mid size car available at Hertz was a Buick that smelt like marijuana and cigarette smoke 2 others available vehicle were compact cars . I discussed the car loaner issues with a service manager named Barry who was rude and condescending who made NO attempt to try and secure a clean comfortable comparable vehicle. I find it hard to believe that a car owner driving a high end luxury vehicle with car payments close to $ 600.00 per month should ever have to be placed in a dirty car or a compact vehicle . More

Jonathan did a superb job with a long distance transaction I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultan I bought my Audi RS5 a right before Christmas sight-unseen from Jonathan Trant. As I live about 20+ hours away, being able to trust my sales consultant was important. His great communication skills put my mind at ease on this substantial purchase, and his follow up was perfect. He let me know about the vehicle's condition in great detail, and made the negotiation process very easy. He recommended some transportation options and made sure that the vehicle was clean and ready-to-go before it was even loaded on the truck. As soon as it arrived, the condition was exactly as described by Jonathan. I couldn't be happier, thanks Jonathan! More

2008 Audi S5 noise in steering column. Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a click Called Bill after another Audi dealer quoted a repair price I felt was out of line, since I had mentioned the noise in the steering column and a clicking felt in the wheel, while the car was under warranty. At that time the problem could not be duplicated. Returned the car to Bill. Once the car cooled the noise was detected. Since the car is now out of warranty, but with only 28,800 miles, he was able to split the cost of the part with me.The replacement was done quickly and correctly. Alined all four wheels. Left the dealership with a smile. More

I responded to an ad the very first day I saw online for a used Honda Accord and I was fortunate to be assigned to Rodney. I told him I live in NYC about 3 hours away and that did not deter him. He sent me a used Honda Accord and I was fortunate to be assigned to Rodney. I told him I live in NYC about 3 hours away and that did not deter him. He sent me pix of the car within 15 mins from his cell phone. I hesitated for a few days cuz the car was priced over $4K from my budget of $25K.He kept in touch with me over several days and eventually we settled on an agreed price. I drove to the dealership with my trade-in fearful I'd have to return to NYC with a lowball trade-in offer but that was not to be.I was given a fair and reasonable price for my trade-in and he stuck to the quote I was given over the phone for the Accord.There was no bate and switch. They did not force me into anything. Everyone was pleasant from the receptionist, to the sales manager, Jason Burley,and the Finance Manager Mr. Hok. They accepted the financing from my credit union which other dealers in NYC did not want to be bothered with like SI Nissan and others.The most surprising thing that happened ,after the sale was completed and all legal papers were signed off, was Rodney sat with my family and explained the features of the Accord even though he's an Audi salesman.We were very appreciative of his gesture because it was a long ride back to NYC with an unfamiliar car. The dealership is immaculate and, all together, a pleasant experience.Check them out. More

I've owned my A4 S-line for about a year now. I originally went here to test drive and purchase an S4, and after dealing with Tom, and attempting to negotiate a price, he never would call me back a originally went here to test drive and purchase an S4, and after dealing with Tom, and attempting to negotiate a price, he never would call me back after leaving several messages. The car I owned now happened to come in to Fall River, so I went over there to buy it. I purchased the AudiCare package, and I take it to Warwick to get serviced as it's the most convenient location. My first service was in February, and then I was told that the back-up camera (which wasn't initially installed due to supply problems from the Japan Earthquake) was in inventory and would be ordered and I would get a call in a couple weeks to come in to have it installed. September came around, it was time to get my next service, and still no call. I called to schedule service and see if I could get the camera installed, and they had to order it and would call in a couple weeks to set and appointment. A month went by and still no call; I had to call (the part was in) and get the appointment scheduled. Now I need a weather strip replaced and guess what, it's on order and I was supposed to get a call within 2-3 days. Its now been two weeks, and I guess I'll have to call again to get anything done. They have a nice dealership, and the employees all seem friendly enough, but their customer service is absolutely atrocious. If I didn't like the brand and the car so much I would be done with these guys. More

Rodney proved to be very knowledgeable of his products. He is extremely personable and very patient in dealing with our questions. His availability to us to answer our after sales questions is also commen He is extremely personable and very patient in dealing with our questions. His availability to us to answer our after sales questions is also commendable. We are recommending the dealership and Rodney to all of our friends. Carolyn & Steve Vamvakis More

Purchased a CPO Audi. I had questions about the condition of the wheels and some of the tires. I was told by the salesperson that both wheels and tires met certification. I purchased the car and condition of the wheels and some of the tires. I was told by the salesperson that both wheels and tires met certification. I purchased the car and subsequently brought it to my local Audi dealer. They immediately stated that neither the wheels nor tires met certification. I went back to Warwick and eventually they agreed to correct the problems. The problem was that their certification process missed these obvious problems even after I pointed them out to the salesperson. Had to travel a long ways to their dealership to have problems corrected. More

Had work done here. Bill was very good at assisting me and getting everything done timely and correctly. Had to have tires replaced and wheels repaired. and getting everything done timely and correctly. Had to have tires replaced and wheels repaired. More

Went by to look at the new Allroad one morning and Barry was the first to greet me on the lot. He was pleasant and knowledgeable without the sales pressure. Came back in with my wife and wanted to test driv was the first to greet me on the lot. He was pleasant and knowledgeable without the sales pressure. Came back in with my wife and wanted to test drive the Q5 and Allroad. We decided on the Allroad. Told him we would get back to him in a couple of days. Again, no pressure or gimmicks. No "what can I do to get you a car today" nonsense. Bottom line, I negotiated with Barry and his manager Jason on a price for the car and trade in via e-mail. It was smooth and to the point and we all agreed on the terms. When I came back in for the paperwork, Jason introduced himself and thanked us for our business and offered his assistance on anything. Met with Sophion for the financials and it was a done deal. It was easy and hassle free. Barry was very accommodating and professional and would recommend him when looking at an Audi. Good experience all around. More

Employees make the difference! Like so many of the reviewers have stated, Inskip had a less than reputable reputation. Obviously, they have the product but the sales practice was evidently lacking. In reviewers have stated, Inskip had a less than reputable reputation. Obviously, they have the product but the sales practice was evidently lacking. In my opinion, all that has changed having just purchased an Audi A7. My salesman, Jonathan Trant, should be an example for others to follow. Jonathan was very informative but never pushy. Not once did I feel he was anything but informative. The delivery went smoothly and a follow-up call was made. If you're shopping Audi give Jonathan a call, you won't regret it. More