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Audi Warrington - Service Center

Warrington, PA

4.9
190 Reviews

190 Reviews of Audi Warrington - Service Center

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January 08, 2023

They cancelled my appointment the day before our scheduled day so I had to call back and reconfirm our appointment. I dropped the car off at 8:25 am and the car sat there all day. No one called to s More

by Wjburns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor and receptionist
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Jan 09, 2023 -

Audi Warrington responded

It's disappointing to receive this feedback, as it does not reflect the seamless experience we expect for our customers. I apologize for any issues regarding your appointment and any delay in attending to your needs. I'm also very sorry for any oversight in communication after your car's completion and the misunderstanding on our end. I understand your frustration, but we will use this feedback to help make improvements in the future, so if there's anything else you'd like to add, please give me a call. Thank you, Mike Pracht - Service Manager - 215-343-1600

December 14, 2022

They normally can figure out the issue. A few occasions they have not been able to. Also they rarely have a loaner. More

by ceaby
Recommend Dealer
Yes
Employees Worked With
Phillip
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Dec 14, 2022 -

Audi Warrington responded

Thank you for your feedback. I apologize if not having an available loaner has caused any inconvenience. Our team is working hard to improve this, and we hope to earn those five stars next time. If there are any ongoing questions you have, please reach out. Best, Mike Pracht - Service Manager - 215-343-1600

December 12, 2022

The dealer was accommodating to my schedule and the service was quick. The new building was comfortable for waiting. More

by cgenus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 12, 2022 -

Audi Warrington responded

Thank you so much for the 5-star review! We are thrilled to see you had an excellent experience with our service team. Thanks for supporting Audi AT Warrington and we will see you next time!

December 02, 2022

Always friendly and professional. Advisers not over sellers. If I need a ride they always accommodate. Make you confident you made the right decision to trust them with your car. Five More

by Gallmac7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Dec 05, 2022 -

Audi Warrington responded

Thank you for trusting the Audi AT Warrington team with all your service needs! We are grateful for your five stars and look forward to assisting you again down the road. Until then!

November 30, 2022

Excellent service and very professional. The car was ready on time. The loaner car was fine. More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service Department
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Nov 30, 2022 -

Audi Warrington responded

Thank you for the great review of us here at Audi AT Warrington!

November 27, 2022

Service was prompt, professional and courteous…no complaints or concerns about my service appointment on Monday 11/21… More

by burkethomase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
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Nov 28, 2022 -

Audi Warrington responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Audi AT Warrington team. Drive safely, and we hope to see you back again down the road!

November 18, 2022

The dealership was very professional and customer focused. My service representative Joseph addressed all of my concerns. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Nov 21, 2022 -

Audi Warrington responded

Thank you for the 5-star review of Audi AT Warrington, Steve! We are thrilled to hear that you had a great experience with Joseph and our Audi AT Warrington team.

November 16, 2022

Extremely professional and courteous experience. Very happy with the service will recommend to friends and family More

by tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Audi Warrington responded

Hi Tina, We are happy to hear from you! Thank you for choosing Audi AT Warrington and for sharing your experience. Drive safely until we see you next!

November 16, 2022

Horrific every unprofessional. I will never do business with this dealership very again and I will past the word to anyone who will listen. More

by Ajshootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al DeChiaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Audi Warrington responded

A 1-star experience doesn't meet the standards of what we expect to deliver our customers. I would like to see how I can help here. Please reach out to me when you have a moment so we can discuss this together. Thank you, Mike Pracht - Service Manager - 215-343-1600

November 16, 2022

Great service here Tyler is number one very helpful thank u for all your help More

by Marksignore76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 16, 2022 -

Audi Warrington responded

Your review is music to our ears! Thanks for sharing your appreciation for Tyler and Audi AT Warrington. Safe travels!

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