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Audi Turnersville - Service Center
Turnersville, NJ
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Audi Turnersville - Service Center
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May 20, 2021
Chris was exceptionally courteous, efficient and helpful. Mike was also extremely helpful and responsive. This was my first experience meeting the Audi Turnersville staff and it was an exceptional experience Mike was also extremely helpful and responsive. This was my first experience meeting the Audi Turnersville staff and it was an exceptional experience. More
by Beth
May 09, 2021
Chris was very pleasant and informative. It seems like he had my best interest in mind. It was very interested in making sure that I understood all the work that needed to be done had my best interest in mind. It was very interested in making sure that I understood all the work that needed to be done More
by lanaken
Employees Worked With
Chris Oakes
May 07, 2021
Turnersville Audi offers the best sales and service experience. They are committed to excellence and strive to be the best with every customer they have. experience. They are committed to excellence and strive to be the best with every customer they have. More
by coakes30
May 01, 2021
Always appreciate the service and quality. My car was stolen and needed some TLC after recovery - the team has done a great job making my car good as new again. stolen and needed some TLC after recovery - the team has done a great job making my car good as new again. More
by Oksweeney
September 10, 2019
Terrible Service I really wish there was an option to give this place no stars! First lets just start with my "scheduled" appointment when I originally financed the ve I really wish there was an option to give this place no stars! First lets just start with my "scheduled" appointment when I originally financed the vehicle. I was obviously looked down on because I wasn't serviced by an audi sales rep, it just so happened a Huandi sales rep was making a special delivery to Audi Turnersville had the pleasure of assisting me and boom I was approved! I've had way to many issues with the car. Unnecessary repairs costing me but things covered under warranty was always overlooked. Never will I again purchase or recommended anyone I know to go there. More
by Fee
Employees Worked With
May 30, 2019
Very helpful & reliable service Department I have very good experience with Mike Redding, he is working in service dep. I strongly recommend to go there. Very reliable & helpful. Very responsib I have very good experience with Mike Redding, he is working in service dep. I strongly recommend to go there. Very reliable & helpful. Very responsible price. One thing I like it, they give you loner car write away. You don’t need to wait there More
by Neil
Employees Worked With
March 22, 2019
Incredible Service Experience - Highly recommend I rarely take the time to write a review about my experiences with businesses, but my experience at Audi of Turnersville deserves recognition. I live I rarely take the time to write a review about my experiences with businesses, but my experience at Audi of Turnersville deserves recognition. I live in Montgomery County, Pennsylvania and needed to get a basic service for my new Audi Q5. I contacted three local Audi dealers to schedule a simple oil change service. None of the dealerships were able to give me an appointment for several days. I explained that I worked and it was really difficult for me to take my car into service and my availability was limited. None of them seemed to care one bit nor did they make any attempt to accommodate me. I am originally from New Jersey and I was telling some friends about my frustration and they suggested that I try Audi of Turnersville. I actually live closer to Cherry Hill Audi but they said that Turnersville had a great reputation. I immediately called Audi of Turnersville hoping to get an appointment sooner than April 1st. Not only were they able to give me an earlier appointment but when I explained my scheduling restrictions they told me to bring my car right in that same day. As I had never been to the dealership before, in addition to being greeted by Dana who was extremely pleasant, the Service Manager Jeff actually took the time to come out and meet me personally. Shortly after I got there, Dana came out to tell me my vehicle actually had two open recalls. My local dealership never informed me that my car had any recalls. Because performing the recalls would take an extra hour and a half and they new I lived far away, they offered me a new Audi to use while I waited in case I wanted to do errands or go get something to eat. Although it took me about 45 minutes to get there and there are 3 local dealers within 25 minutes of where I live, I would rather drive an extra 20 minutes to a professional dealership that truly seems to care about their customers and their needs. I didn't purchase my vehicle there but they still rolled out the red carpet. AUDI OF TURNERSVILLE IS NOW MY AUDI DEALER! More
by Sandy C
December 02, 2016
FANTASTIC! Audi Turnersville treated us to a Five Star experience! They went out of their way and made a difficult situation easy. A great professional staff! Audi Turnersville treated us to a Five Star experience! They went out of their way and made a difficult situation easy. A great professional staff! More
by Mike Tierney
Employees Worked With
Scott Fuhrmann - Service
May 31, 2012
Buyer Beware. Brought my TT in to Audi of Turnersville service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cyli service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cylinder / throw-out barring rupture. The cylinder is ingeniously located within the bell-housing. (no clutch fork, just a throw barring) Long story short I ended up replacing the slave cylinder / throw-out barring, clutch, pressure plate, and flywheel. All to the cost of $3,100.00, nearly double the estimates from three other shops. But I chose Audi because of their warranty (One year/ 12,000 miles, parts & LABOR!) and what I thought to reputable accountable service. After picking the car up everything seemed to be fine. However 3,000 miles later (42,134) the transmission jammed between first and second gear. I immediately towed the TT back to Audi of Turnersville. They denied being the cause of the problem stating that the clutch operated correctly. They then gave me an estimate of $7,000.00 for the repair. (Remove broken transmission and replace with rebuilt transmission) True the issue has nothing to do with the clutch but is undoubtedly directly related to the reinstallation of the transmission, more specifically, the shift linkage adjustment. After speaking with 7 different Audi shops, four of which are dealers, each one had an identical diagnosis. The shift linkage was improperly dialed-in causing a premature failure of the gear syncro within the transmission. Naturally first and second gear would be the first to go because they are the most used. Upon the cars repair elsewhere I will be seeking legal compensation in court for the cost of repair. Its a true shame that dealer service shops like this exist. Audi USA as well as Penske automotive group should stand behind their mistakes. For the record. In spite of my situation, Dana Magnani is very nice, a pleasure to work with, and a true asset to this otherwise dodgy dealer service shop. Needless to state, I will not be returning to Audi of Turnersville nor will I recommend them to anyone I know. More
by cesaro90
Employees Worked With
Dana Magnani, Jim, Ewan
May 14, 2012
Although my used A4 was purchased at another dealer, Audi of Turnersville has been performing service since purchase. Dana and the team are great! In fact, it was Dana, and not my salesman, who advised me th of Turnersville has been performing service since purchase. Dana and the team are great! In fact, it was Dana, and not my salesman, who advised me that the car came covered with a pre-paid service plan. Service appointments have been easy to obtain and short notice appointments haven't rattled them as with other dealers. More
by smi1112
