Audi Stuart

Service Department Thank you to all involved from the initial phone call in to complete service. Greeted at the door, to getting in in a most timely manor. Service pro Thank you to all involved from the initial phone call in to complete service. Greeted at the door, to getting in in a most timely manor. Service provided in a timely manor and updated as service progressed. Loner car immediately....most appreciated. Can not Thank Mike in service for his most polite and professional service, as always! Thank you! More

Great service We had a problem with the Homelink system in our 2018 Audi Q5. Tony and David were very professional and would not give up until the problem was solve We had a problem with the Homelink system in our 2018 Audi Q5. Tony and David were very professional and would not give up until the problem was solved. Thanks More

bad experience Bad experience it was good until I put deposit and then things just went south from there. We will have to see if it gets better. Bad experience it was good until I put deposit and then things just went south from there. We will have to see if it gets better. More

Most unprofessional group I have ever experienced. I purchased a 2018 Audi A3 as a Christmas surprise for my daughter. I live over 300 miles from the dealership, but in the same state. So I did all t I purchased a 2018 Audi A3 as a Christmas surprise for my daughter. I live over 300 miles from the dealership, but in the same state. So I did all the work over the internet and phone. If it could possibly go wrong it did. I wired funds for the purchase price in full on 12/18/18, they insisted on using their own notary public (even though I am an attorney and have access to multiple Notaries and told them so) to do a remote "closing". I signed everything the same day, but somehow the paperwork was delayed by their own people. Two days after paying and having signed for everything, the purchase price for the car was advertised on line and at the dealer significantly lower than I paid. I literally had purchased the car and then they reduced the price below what they told me was their "absolute lowest permissible price". Of course this was just the first lie I was told. The car remained advertised for sale for almost one week after I had paid for it. I only agreed to buy the car if they guaranteed it would be delivered before Christmas Day. I was told they would absolutely ensure it arrived. This was the next misrepresentation. I was then told the dealership could not make it happen in time so I had to pay for the delivery COD, even though I was promised the dealership would pay for the delivery. Fortunately it did arrive the Saturday before Christmas. However, the car was damaged and before I ever had the opportunity to drive it, I had to make an insurance claim. The car was delivered with absolutely no paperwork or floor mats. I have been promised twice that the mats and papers had been sent via overnight delivery. Another lie. Now it has been three weeks since I purchased the vehicle, I still have not a single document showing I am the owner, no title, not a single document from the dealer and no floor mats. Additionally, I was told one week after closing and having paid for the car that the dealership made a mistake and did not collect enough tax. I have purchased well over 40 vehicles and this experience has been by far the worst experience I have ever endured for a car purchase. The salesman Jim repeatedly misrepresented facts to me, as well as the finance manager Steve Eisenberg. Save yourself the headache and pain. There are much better dealerships. Audi should revoke their franchise agreement. I am writing to Audi next, as I have owned several Audi vehicles and love their products. Read the other poor reviews. This group is exceptionally dishonest, and not worth your money or time. Instead of taking responsibility for their errors, Steve actually told me their mistakes were my fault. DON'T USE THIS GROUP. In fairness to my review, the dealer did agree to refund me the difference in the price I paid and the price they reduced the car to sale for on line. They also agreed to reimburse me for the shipping. I am still waiting on my check, paperwork, and floor mats. Who knows when the damage claim will be resolved. Run as fast as you can away from these people. More

Sold car out from under me during talks. Reached out regarding a used CPO vehicle today and had been in discussions around purchasing said vehicle. The person I was working with sent to have Reached out regarding a used CPO vehicle today and had been in discussions around purchasing said vehicle. The person I was working with sent to have a purchase agreement drawn up only to call me back and tell me that the car had been sold earlier in the day. What the xxxx??? What kind of business are they running? Then I was told "well you didn't put down a deposit" but I was never advised that I should or needed to do so! This is a total crock of xxxx and I would never recommend doing business with this dealership if this is how they treat an obvious buyer. More

Worst experience in 40 years I purchased an Audi from this dealer on August 30 2017 and arranged to have it shipped to me in Colorado. I finally received the vehicle October 7. He I purchased an Audi from this dealer on August 30 2017 and arranged to have it shipped to me in Colorado. I finally received the vehicle October 7. Here is why: The dealer refused to work with my credit union claiming they could not accept a letter of credit and they could not allow my credit unions title department to process the paperwork to get my temporary plates due to Florida law. In reality they just wanted to charge me a few hundred in extra fees. The hurricane delayed the transaction by about a week. After switching to their bank they refused to ship my vehicle until they were funded by the bank. I had never heard of this before and when their bank called me to confirm a few details I told him that I had yet to receive the vehicle. His response was that the dealership would not get their money until I received my vehicle and was completely satisfied. I passed this on to the sales guy. Magically the vehicle shipped the next day. My car finally arrived 6 weeks after purchasing it. But it was missing the temporary plates they made such a big deal about having to do and I discovered another omission - they never told me they did not have a second set of keys. So I had to wait another 3 days for them to ship me the plates before I could drive it. The sales guy apologized profusely for how badly this deal got screwed up and asked how he could make me happy. I suggested an extended warranty to which he replied "be responsible". I think he meant "be reasonable". Fair enough. He also tried to reason with me that the roof rack that was missing from the vehicle that he took off another vehicle and installed on mine in order to get the deal closed was more than enough to make up for failing to disclose the lack of a second set of keys. I called their bank and let them know that I had received the vehicle but was not yet satisfied due to the lack of plates or spare keys. I finally got my plates and took the car for a drive. I then sent a followup text telling him that failing to disclose the second set of keys was not ok, and that I never would have agreed to the deal had I known this information. Later that day I received a call from this sales guy. He asked me if I refused to release the bank funds to which I explained what had transpired. He told me the general manager is beyond angry and that they did not want to do business with someone like myself, and that he tried to make amends but could not (no idea what he actually tried to do other than tell me to be "responsible". He said he would send a truck the next day to pick up the car to which I said fine (which I think infuriated them even more). An hour later he sends me a text message with a completely made up lie about how I was in serious trouble because I told the trucking company that I would not release the vehicle to them and I had a contract. I never received any such call. He reconfirmed the vehicle would be picked up the next day. I asked him for a document confirming my deposit would be refunded upon release of the vehicle to which he never responded. The next morning I called the bank and let them know what was happening. I spoke with someone who wanted to know if I wanted to keep the car or return it. I told him I wanted to keep the car but they wanted it back. I further explained to him that it was his banks advice that created the current situation. He told me if I received the vehicle he could not hold up the funds. I said fine. I sent a final text to the sales guy telling him how poor the experience was and that he knew where to find my if he wanted to make amends. I have not heard back from him. All this over a set of keys. At the end of the day this vehicle which I thought I was getting at a great price has ended up costing me at least $1500 more in various expenses. My advice: If you are considering buying from them factor in the extra costs and see if is really worthwhile. I hope Sam (sales guy) and Steve (finance) enjoy the read. More

convertable The service department has a fantastic service; I had some recall's on my Audi Q5. They took care of everything for me and gave me a Q5 to drive whil The service department has a fantastic service; I had some recall's on my Audi Q5. They took care of everything for me and gave me a Q5 to drive while mine was being serviced. I have purchased 2 automobiles from this location, I have always found their sales staff to be great to work with. Showroom is beautiful too. More

One of the best dealerships on the Treasure Coast We were looking for an SUV for my wife. While shopping at several dealerships near Audi Stuart, we decided to check them out. We found the perfect c We were looking for an SUV for my wife. While shopping at several dealerships near Audi Stuart, we decided to check them out. We found the perfect car for my wife with the help of Cal in sales. Everyone connected with the dealership was straight forward and professional. More

Went above and beyond customer service I recently purchased a Certified pre owned Audi allroad from Audi Stuart. It was the most pleasurable buying experience I have ever had, from the no I recently purchased a Certified pre owned Audi allroad from Audi Stuart. It was the most pleasurable buying experience I have ever had, from the no pressure and professional sales person Steve Ellison to the reassuring Rocco Sainato in financing. While I loved my car, it did not love me and a pre existing back injury was re aggravated by the Audi seats. I learned in a few days, I could not live with this car. No fault of the car or dealer, just my back condition which can't handle luxury leather seats apparently. I didn't know what to do, but General Manager Devin Carlson was great and worked with me to give me an excellent trade through one of their other dealerships. I found a new car I love and can drive in comfortably. I thought I was going to lose my shirt having owned the car only a week, but everything worked out great. I can't thank Devin and his staff enough for taking such good care of me. The Brickell family of dealerships has earned customer for life. More

Will not return calls I left two voice mails several days apart, Audi Stuart (Mark) never called back. Had an online chat with Audi Stuart requesting a call back, which nev I left two voice mails several days apart, Audi Stuart (Mark) never called back. Had an online chat with Audi Stuart requesting a call back, which never happened. I called Audi North America & stated the above. We'll see what happens now. My 2016 A4 ( 4,800 miles) has a very dangerous condition. I will go back to Mercedes with the next car. More