Audi St. Paul - Service Center

Absolute great guy to work with! Dan is 100% polite, Absolute great guy to work with! Dan is 100% polite, helpful, efficient, and informative ! I will always trust him because I know he will always tak Absolute great guy to work with! Dan is 100% polite, helpful, efficient, and informative ! I will always trust him because I know he will always take good care of my ride ! More

After purchasing my Q7 from a dealer out-of-state, I decided to service my vehicle with Maplewood Audi. I have exclusively worked with Mr. Tom Frisch, and my experience has been nothing but extraordina decided to service my vehicle with Maplewood Audi. I have exclusively worked with Mr. Tom Frisch, and my experience has been nothing but extraordinary. I have had many issues with my warranty company declining work, and it was Tom who was diligent in ensuring the warranty company approved the work. His attention to the customer is the best I have encountered in ANY business transaction I have ever completed. Whether I am asking for service work done on a headlight lamp or major engine repair, I am treated as if I am the ONLY customer on the books. I highly, highly recommend this dealership to anyone looking to purchase or service an Audi vehicle. More

Why Maplewood Audi: I have a 2009 A4 and am very pleased with the vehicle’s appointments and 'initial' performance; as well as Maplewood Audi’s Sales and Service functions. However, at 90K+ miles I experie with the vehicle’s appointments and 'initial' performance; as well as Maplewood Audi’s Sales and Service functions. However, at 90K+ miles I experienced a major engine issue that was addressed in a professional, timely and equitable manner. Why Jake Erickson: Bright, Principled, Engaging, Respectful, Understanding, Witty, Discerning, Fair, Honest, Original, and Intelligent. He also exhibits an appropriate sense of humor … and balance. A uniquely qualified and talented automotive PROFESSIONAL that listens to and is concerned about the customer experience. More

I bought my '99 A4 off the Maplewood lot when it was 2 years old, and now, in 2012, the guys in service are keeping my aging but solid Audi road-worthy. Tom Frisch is great at interpreting my vague descri years old, and now, in 2012, the guys in service are keeping my aging but solid Audi road-worthy. Tom Frisch is great at interpreting my vague descriptions of what I think my car needs, and he's been a big help in making decisions about what to do and when, given how I drive and the car's age. I've called him a couple of times with questions, and if he wasn't right there, he called me back in minutes. I took my car to another shop just once, many years back, and that was enough to send me back to Maplewood. They are honest and ethical, and I trust Tom's advice completely. I also appreciate the free loaners when my car needs to be in the shop for the day. Though I bought a used car 12 years ago, everyone at Maplewood treats me like I own the priciest new car in the Audi line. I recommend them highly. More

I have received excellent customer service while working with Maplewood Audi over the past two years. All of my interactions have been with Jake Erickson for service on my Audi A4. With each visit, Jake with Maplewood Audi over the past two years. All of my interactions have been with Jake Erickson for service on my Audi A4. With each visit, Jake has taken the time to thoroughly explain all of my repair options and truly seems interested in my car. He has also recommended money saving options, whether that was repairing damaged wheels instead of replacing, or pre-paying for upcoming scheduled maintenance at a discount. In each scenario, Jake was forthcoming with options I had not previously known of. I have found that I can come to Jake with any question for my A4. For one incident(hail damage) Jake inspected my car and referred me to a local body shop for repairs. I received the same excellent level of service from the body shop just as I consistently receive from Maplewood Audi. I have since referred family members to this body shop thanks to Jake's recommendation. Jake has also gone above and beyond to ensure my needs were taken care of. In my most recent visit, Jake was on vacation during one of the days my car was in service. Jake still offered to respond to any questions I may have over email while he was out. I would like to thank Jake and Maplewood Audi for their excellent service over the past two years. I would recommend them for any of your service needs! More

Excellent outcome working with Jake Erickson. My Audi had a mysterious intermittent horn operation. It'd work one time, but get it on the road and it wouldn't work. The bottom line is Jake kept me up to spee a mysterious intermittent horn operation. It'd work one time, but get it on the road and it wouldn't work. The bottom line is Jake kept me up to speed on the what they were finding. They replaced two horns and it works as it should. Thx for the friendly service and the communications. Dan Philippi More

After dealing with the other dealer in town and fighting to get warranty work done a friend recommended I try Maplewood Audi. Even though it is a much further drive for me I won't go to another Audi dealer to get warranty work done a friend recommended I try Maplewood Audi. Even though it is a much further drive for me I won't go to another Audi dealer for my warranty service work. Jake was incredibly helpful in getting the work done and done right and all on time! I even got a loaner (try that on the other side of town). Took the time to call me and update me on what was going on and if some things were not needed or I might want to consider doing a little extra work (but without pressure to do it). If you check on their specials for service work you can also get done cheaper at the dealership than at an aftermarket service place. More

2001 A6 2.7T Returned twice from service low on oil – 2001 A6 2.7T Returned twice from service low on oil – add line. MA unable to mate Audi Motorola phone to the Audi after numerous attempts and an ins 2001 A6 2.7T Returned twice from service low on oil – add line. MA unable to mate Audi Motorola phone to the Audi after numerous attempts and an install of approx $850.00. I was told they were not compatible however MA refused to remove unit. 2002 A4 1.8T Developed a hesitation after coil recall on a cold engine start. Over 90 days and numerous visits total at MA for repairs but never cured. Finally sold car and two weeks later received another coil recall to fix the first. Car returned from service with scratches top sides of front fenders, oil/grease marks on drivers inside door panel. Runner used car w/s wipers to remove over 6” wet snow. Wiper transmission went out shortly thereafter. 2005 A6 4.2 Car returned from service with highway speed vibration and loudly squealing (not squeaking) brakes. Vibration turned out to be a bent wheel – was not vibrating prior to being dropped off. 2009 A5 3.2 Grease/oil marks left on rear interior pillar after replacing rear speaker. Car developed an intermittent cold engine start surge accompanied by occasionally dieing. Three service visits and vehicle continues to have problem. Large amount of grease on carpet under steering column. (U-joint?) Incomplete oil change at 15K service – either no filter change or filter canister not emptied resulting in partially dirty oil. Claimed to have done tire rotation at 5k service however curb rash wheel was still in same position. Car had a highway speed vibration at delivery. A road-force balance and a replaced tire helped for a short period. I was then told to buy all new tires – the originals were no good. When the A5 deal was made it was agreed we would be given a late model Audi for a loaner as needed. The second loaner was an 8 year old, hail damaged A6 with 120K miles for my wife to drive. Real nice!! I requested info on a Q7 diesel during a service visit, which was on the showroom floor, but the salesman had no interest in showing it. I bought a new X5 instead. Audis are great cars but MA leaves much to be desired especially the service department and we are done with them. More

Took my 1999 Audi A4 in to have an anti-lock brake problem diagnosed. Service department came back and insisted that my car needed almost $4,000 of what turned out to be unnecessary work (verified by problem diagnosed. Service department came back and insisted that my car needed almost $4,000 of what turned out to be unnecessary work (verified by two other mechanics). Also incorrectly diagnosed a compartment water leak problem--even after we told them what we thought the problem was (specifically asked them to check the drain tube from the sun roof, they came back and said the windshield needed to be replaced--which would have been another unnecessary expensive fix that would not have addressed the leak because it was the drain tube all along). We had the brake repaired at another shop for $250, and the drain tube replaced at an auto body shop for $100. That was ten months ago and no problems since. More

I am so please with this location. ? Ok I purchased my I am so please with this location. ? Ok I purchased my used Audi A4 1.8 turbo Cabrio from a VW store. A few days later the check engine light came on I am so please with this location. ? Ok I purchased my used Audi A4 1.8 turbo Cabrio from a VW store. A few days later the check engine light came on. The car was sent from VW to Maplewood (where after my nightmare experience at Golden valley ,I told VW they are to bring it to Maplewood only). I have never been happier with dealing with a dealership. Scott in service is one of the nicest people I have ever dealt with. I was nervous that I bought a lemon thru VW, Scott assured me that it is all under warranty and that my car was in good hands and that they will address all my concerns and fix my car. After the dealing with the other Audi location when trying to buy a car I sore I would never go to that location for service. I am very please to bring my car to Maplewood. Thank you Scott for all your help and I recommend if you have an Audi bring it to Maplewood, you too will be please with there professionalism. More