Audi St. Paul - Service Center

Despite a misinterpretation of Audi Care coverage, Bobby Burns quickly stood behind his word and provided the 20k service visit at no cost. ....Clearly, this could not have occurred if management would've Burns quickly stood behind his word and provided the 20k service visit at no cost. ....Clearly, this could not have occurred if management would've over-ruled him. Kudos to BOTH Bobby and St Paul Audi for their integrity and customer service commitment. Thank you! GregM More

Horrible online customer service. Requested the same info multiple times, got nothing but canned language and never received the info I needed. I’ll go out of my way to avoid this dealership. multiple times, got nothing but canned language and never received the info I needed. I’ll go out of my way to avoid this dealership. More

Professional All the staffs are amazing and friendly. Service was great nice. Great working with Andrew. He is very nice and professional. He helped me with anythi All the staffs are amazing and friendly. Service was great nice. Great working with Andrew. He is very nice and professional. He helped me with anything that I needed. More

Informative, efficient, helpful This is the second time I have purchased a car from this dealership. I have always used the dealership for service and will continue to do so. I appre This is the second time I have purchased a car from this dealership. I have always used the dealership for service and will continue to do so. I appreciate the ease of working with the employees. More

Lease of our Q5 Steve did a wonderful job working with us to get close to our price range but ultimately wasn't able to get right where we wanted. He was extremely pa Steve did a wonderful job working with us to get close to our price range but ultimately wasn't able to get right where we wanted. He was extremely patient with us and getting us to the ultimate goal - a car we really wanted. Thank you Steve! More

Watch your wallet I brought my car in for a specific repair which was completed satisfactorily but not without attempting a $1000.00 upsale to the needed repair. They I brought my car in for a specific repair which was completed satisfactorily but not without attempting a $1000.00 upsale to the needed repair. They didn't tell me they were going to put the car on a lift and search for additional work (they came up with another $1300.00 + in additional suggestions). They also did some recall work without my knowledge and washed my car in 10 degree weather so the doors were frozen and the backup alarm wouldn't shut off due to ice. I would have declined all of that and its not your car - you should ask first. More

Drove in for service, drove out with new vehicle! My 2013 A4 had a service advisory that needed attention, so I looked online at the cars for sale while I waited in the dealership. I saw a couple that My 2013 A4 had a service advisory that needed attention, so I looked online at the cars for sale while I waited in the dealership. I saw a couple that caught my eye and walked my iPad over to Joe Bergeron and asked if I could take a look at them. I recognized a familiar face in Joe, as this was to be my 4th Audi purchase. I test drove an A3, and was driving it home within a couple of hours. Hassle-free, no pressure and friendly service. Trade-in and financials took under 30 minutes. Thanks Joe, and the rest of the team for a seamless transaction! Professional and knowledgeable. The service team is great also - I have never had to wait when I bring a car in, always there to greet you with a smile. Nice to be able to schedule service appointments on-line too. Great job all around!! More

Very professional We had our Audi A4 in for a major engine repair covered by Audi, from start to finish every person we dealt with was very professional, accommodating We had our Audi A4 in for a major engine repair covered by Audi, from start to finish every person we dealt with was very professional, accommodating and courteous. All work was completed in a very timely manner. Our service adviser Sean Cook was very helpful and explained everything done to our vehicle. Definitely recommend and will be back with any other service needs. More

Quick Response My check engine light had been coming on. I was in the area and stopped in with my Audi. Sean Cook got me in quickly and the technician found a crac My check engine light had been coming on. I was in the area and stopped in with my Audi. Sean Cook got me in quickly and the technician found a cracked vacuum line on our 2015 Audi. They quickly fixed the issue and washed my car! I highly recommend the professional service at Audi St. Paul. More

Check Engine Light Ben Robbins at Audi ST.Paul is a true asset to the dealership! Ben not only took care to see that my repair was covered under my CPO warranty but also Ben Robbins at Audi ST.Paul is a true asset to the dealership! Ben not only took care to see that my repair was covered under my CPO warranty but also went above and beyond to get a service covered that was paid for by the previous owner! This is a good year and half AFTER I bought my car! Thanks Ben! Mike Mattison More