Audi Spokane - Service Center

Excellent customer service and friendly staff the technician even included a video of Maintenance performed overall I would give them a 10 out of 10 I enjoyed my experience so much I bought another c technician even included a video of Maintenance performed overall I would give them a 10 out of 10 I enjoyed my experience so much I bought another car from them the stales staff was just as amazing More

The service manager was helpful in suggesting some options for repair. They’ll get back to us with more details. options for repair. They’ll get back to us with more details. More

Service was great, easy to get appointments setup. Dealership showed professional service and provided information on the condition of my vehicle. Dealership showed professional service and provided information on the condition of my vehicle. More

Jacob in service was amazing! From start to finish he was professional and kind. Thanks again! From start to finish he was professional and kind. Thanks again! More

Kyle is excellent. You need to continue to develop and retain him. There must be a communication breakdown between the guys doing the work and the customer facing guys You need to continue to develop and retain him. There must be a communication breakdown between the guys doing the work and the customer facing guys on how long the service will take. Between my two visits, I spent 4 hours waiting in your showroom that I wasn’t planning on due to the completion time being far later than the expectation set by the customer service folks. Kyle did do a good job managing those hiccups with me on my first visit. Could improve on the 2nd visit. More

Jacob, my service rep, was outstanding: friendly, knowledgeable, helpful, well-informed. Telephone service in making appointments is less informed, and I'm disappointed in the far more limited availa knowledgeable, helpful, well-informed. Telephone service in making appointments is less informed, and I'm disappointed in the far more limited availability if loaner cars now versus a couple of years ago, for customers like me who travel long distances to the dealership More

Staff was friendly, helpful, and professional. I would recommend this company to family and friends I would recommend this company to family and friends More

The only reason for the 5 stars is because of the character of the GM Austin Spargur at Audi Spokane. When my service experience was going poorly he got involved and Audi did the right thing . Austin character of the GM Austin Spargur at Audi Spokane. When my service experience was going poorly he got involved and Audi did the right thing . Austin is the best thing to happen to Audi Spokane in a long time and it gives me hope that he will build a team that will follow his example and give everyone a great local Audi dealer that this area needs . More

Fast, good! And advice some ways for fix my problem. I do appreciate. Thank you’ And advice some ways for fix my problem. I do appreciate. Thank you’ More

This is a clean facility and comfortable waiting area with goodies. Friendly people and staff all around. with goodies. Friendly people and staff all around. More