Audi Spokane - Service Center

My service rep was very friendly and kept me updated on the progress of my car which I appreciated the progress of my car which I appreciated More

Better than a year or two ago, still pales in comparison to just about any other (non-Autonation) Spokane dealership. The pros, can make an appointment on short notice, the online portal kept giving me to just about any other (non-Autonation) Spokane dealership. The pros, can make an appointment on short notice, the online portal kept giving me an error message but was able to call (big step up from the days of scheduling month(s) in advance). They communicate with you the whole time! (another big step up from the days of not knowing when/if your vehicle was done and no one answering the phone). Those are improvements, but they're also kind of what you'd expect (and get) from ANY other dealership. Cons, they do send you a text message and video of SOME of the service you might request. I asked for my annual service, and then a few other odds and ends to be checked while it's there. They sent me a video about the annual service, didn't mention any of the other things I asked to be checked. Picking it up they confirmed they did some of them, and I guess just didn't have time for some of the other items or forgot I asked for them. This is typical of the dealership, don't think I've ever picked it up without some item being forgotten or missed. Other dealerships I'll get pics/videos of each requested item separately, to the point when I pick up my vehicle I already know all the info, know what I've approved, know the price, even have it paid for before picking it up. The waiting room is four chairs on the sales floor and two stools, also on the sales floor. No snacks, no vending machine, there's a tv though it just plays Audi commercials. This is easily the worst waiting room of any dealership I've been to. Shuttle is a maybe. Sometimes there's one available, sometimes not, I don't know what makes the difference. My latest appointment I was told there would be a shuttle, which I requested when making the appointment and still had to ask two people, twice, about getting one, but after sitting on the waiting room stool for 30 minutes I gave up and just scheduled an Uber. In the past I've gotten a shuttle right away, or been told they don't have a shuttle driver for the day. Luck of the draw I guess (every other dealership has shuttles available in a timely manner, one recently came and picked the car up and dropped it off at my place, and another luxury dealership would have a shuttle waiting just for me when I dropped off the vehicle). Got the text my vehicle was ready to be picked up, came down 30 minutes later, and...my vehicle was not ready, was informed it was in line for the car wash. Another 10-15 minutes on the sales room stool (if I had shown up right when they texted it was ready would I have had to wait 40 minutes?) So, it's not the train wreck it used to be, but compared to luxury or even non-luxury dealerships in Spokane it's still pretty lackluster. But if you're in the VAG family it's what we're stuck with in Spokane (except for you lucky Porsche owners!), at the least you can confidently schedule an appointment for basic service again here, so that's a nice change of pace. More

Very professional Service Tech- Jacob Ryan Good service performed. Service done in appropriate time. Clean waiting area performed. Service done in appropriate time. Clean waiting area More

Service was great as usual! !!! Anxiously waiting to hear about my part that needs fixed and hoping it’s covered under the warranty. They did a great job finding the issue and re !!! Anxiously waiting to hear about my part that needs fixed and hoping it’s covered under the warranty. They did a great job finding the issue and reporting the problem. More

Staff were great and kind, and treated me well, regardless of whether it was a simple, free inspection, or a pricey service. regardless of whether it was a simple, free inspection, or a pricey service. More

The issues of a few years ago seem fully resolved. Everything from scheduling to an earlier than expected completion were flawless. Everything from scheduling to an earlier than expected completion were flawless. More

Great customer service (Jacob). They looked into my Audi care and found that I had not used it so I got my service done using that and then they had time to not only complete my fou They looked into my Audi care and found that I had not used it so I got my service done using that and then they had time to not only complete my four hours of service but also add in alignment. They were done close to when they said they would be. Jacob helped me bring my bags in and out of my car since it was gonna take longer and I got a ride to the location where I needed to go. Service manager and general manager came out and talked to me after my car was finished. More

Service was prompt, the rep notified me of possible wait time and was very courteous. I appreciated that he went over the details of the service. time and was very courteous. I appreciated that he went over the details of the service. More

Check in was quick and convenient, 50k service was completed quickly and accommodated for my late pick up the day of which was amazing. Loved receiving a video from the tech with his inspection result completed quickly and accommodated for my late pick up the day of which was amazing. Loved receiving a video from the tech with his inspection results. I’ll be happy to service my Audi with Sebastian in the future! More

Appointment was easy to establish. Service writer checked the VIN , mileage and took photos. Necessary paper was generated and a time estimate of 1:30 was given for the wait. Service w Service writer checked the VIN , mileage and took photos. Necessary paper was generated and a time estimate of 1:30 was given for the wait. Service was completed on time and a further appointment was requested for a check on an internal headlight motor module. Just a call away. Excellent service. More