Audi Spokane - Service Center

crooks my audi TT engine was ruined at less than 40K miles. brought it to this dealership replace the engine. They states they would use a used or refurbis my audi TT engine was ruined at less than 40K miles. brought it to this dealership replace the engine. They states they would use a used or refurbished engine. When my wife picked up the car they put a brand new engine it without telling us. When my wife cried because of the price they asked what price would be acceptable. I guess they just assume they can swindle anyone. Never have I had to negotiate a mechanics bill. Stay away from these crooks. More

They broke it so it's my problem! I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "remov I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "removable" plastic fairing.) You remove this plastic cover on the passenger side of the front grill. Poor instructions as to how to do that without breaking off the plastic tabs holding it on. I pulled a little here and there but not knowing just how and not wanting to break them off I made the trip (last week on April 20) into Spokane from Sandpoint and explained to the service guy that I wanted them to remove it for me so I would know how in case I ever needed to use the tow hook. He gets his "expert" service tech out there and after studying it for maybe 5 seconds, grabs it and pulls nice and hard. It comes right off with a pop! See, no problem. I look down at the part and both plastic tabs are broken off. When I point this out he says "They aren't really needed to hold it in anyway.". I explain that I want a new part since that is exactly why I had them (the experts) remove it instead of me, so it wouldn't get damaged. He takes me into the parts dept and the guys says "We have one in stock. That'll be $270 (But we can take a little off for you today.). After escalating the discussion (and my blood pressure) (a lot) and getting all the guilty parties together the service manager finally brings out the new part and hands it over. No "We're sorry". No nothing. I guess my unreasonable request to replace what THEY broke was going to cause all their children to go without lunch that week. (The $270 plastic part probably cost Audi all of $10) I sure wish there was another choice for Audi service in the inland nortwest. More

BEWARE!!! Brian in service department made me pay for services I told him I did NOT need. He knew he was in the wrong, and offered a free oil change next time I Brian in service department made me pay for services I told him I did NOT need. He knew he was in the wrong, and offered a free oil change next time I come in. That will not be happening! I would pay twice as much somewhere else, so long as I don't have to deal with them. But hey, at least I got my car washed for $100! More

Wish I could do 0 stars!! They have the worst customer service in the service department I have ever seen. I called ahead the day before and explained what needed to be done an They have the worst customer service in the service department I have ever seen. I called ahead the day before and explained what needed to be done and made an appointment. The next day nothing was accomplished and I owed over $100. Now I have to go back and probably pay more money. When I asked to speak to the manager they made me wait forever only to tell me she was busy! They sent me away with a business card, and i have yet to hear from her. More

Took our jetta to the dealership a month ago because the coolant was leaking. Dealership replaced the radiator to the amount of almost $800. A week later the car was overheating and son was stranded on th coolant was leaking. Dealership replaced the radiator to the amount of almost $800. A week later the car was overheating and son was stranded on the way to work. He got the car back to the dealer where they looked it over and found out that they forgot to hook up the cooling fans when they replaced the radiator. A month later coolant was leaking again. We took it back to the dealership where they quoted almost $900 to relplace a switch in the radiator, the water pump and the coolant resevoir which they said was fine the month before. When challenged on why these repairs were not deemed necessary a month before, we were told that the parts apparently overheated since the radiator was replaced and they weren't responsible for them failing. When reminded that they were the ones that didn't hook up the cooling fans to begin with we were told they couldn't do anything about that. Needless to say they will never see us again nor will anyone else we talk to. More

My car was acting up so I made an appointment to take it in for service. I drove it in and while they had it, they blew up my motor. After much negotiation about the fact that it was our fault, and severa in for service. I drove it in and while they had it, they blew up my motor. After much negotiation about the fact that it was our fault, and several weeks of no car and no service, and them telling us that it would be $4000 to fix and they talked to the manufacturer and they weren't going to pay for anything, my husband finally called corporate and told our story. They were very punctual about getting back to us, and in the end it was covered 100%. Appleway was in fact at fault. When we went to pick up our vehicle, the service guy talked themselves up and told us how hard they worked and how Tony went to bat for us and he was glad that it worked out in our favor. Are you kidding me? They didn't do anything, but tell us that we had to pay for it. My husband is the one who was proactive and talked to the corporate office and got this horrible situation taken care of. I will never shop appleway again. More

Took my wife's Tiguan in for a break squeek and Jeff said he'd see what he could find. Jeff called me back and let me know there was a campaign on her model and put new brakes on her car, taking away the noi he'd see what he could find. Jeff called me back and let me know there was a campaign on her model and put new brakes on her car, taking away the noise. A few days later he followed up making sure she was happy. Good service and thank you for taking care of my wife's car. More

Brought 2002 Jetta in for a simple 100K service (oil change and filter change). First thing is the service writer locks the keys in the car and says it's a door malfunction (never happened before in 10 change and filter change). First thing is the service writer locks the keys in the car and says it's a door malfunction (never happened before in 10 years, but maybe... ) Cost $400+ to fix (no thank you). Then when the service is done, they tell me that the serpentine belt needs to be replaced. I JUST did that on my last service with THE SAME dealership and this cost me over $1200. And if you look at the belt it looks brand new, so it is an obvious lie to get money (oh, they couldn't find the records of this service either) And finally they charged me $271 for a simple oil change and filter change. This is beyond ridiculous and I will never go to a dealer again for service unless it's an absolute last resort. More

Apppleway Volkswagen SUCKS!!!! Don't buy a car from them. Their service department is full of incompetent jerks that will do anything to screw you over. The cars suck too. I was in there at least once or twi Their service department is full of incompetent jerks that will do anything to screw you over. The cars suck too. I was in there at least once or twice a month for a year getting things fixed then taking it back because they didn't fix it right. I traded in the POS lemon and I'll never go back! More