Audi Spokane - Service Center

It took 2 months to get an appointment for a broken trunk latch. Then it took 6 days to fix it. Once it was fixed they were unable to look at the other things I asked them to look at it. And a broken trunk latch. Then it took 6 days to fix it. Once it was fixed they were unable to look at the other things I asked them to look at it. And a broken trunk latch was $700!!!!! Never will I take my car there again! More

Great service. It took longer that I had first been told as the parts were not available. as the parts were not available. More

Unable to speak to service department via phone Did not have my appointment scheduled though made over a month prior Over filled my oil when serviced and have not returned my call concerning this. Will go have my appointment scheduled though made over a month prior Over filled my oil when serviced and have not returned my call concerning this. Will go elsewhere for future service. Lacey Arneson was polite and accommodating and did work me in. More

No complimentary car wash like all previous service visits. Warning lights not reset on dashboard. Computer screen was left on some service type access mode. After driving home it took about 2 hours to visits. Warning lights not reset on dashboard. Computer screen was left on some service type access mode. After driving home it took about 2 hours to get it back to regular mode. Waiting area at dealership very bare bones and a restroom so dirty it could have been at a highway rest stop on the interstate. Chaotic and slow service check in process. Overall, not the best experience. More

I have been buying Audis from this dealership for 30 years and been through all their changes this COVID “time”has been rough on all of us and Spencer and Jason do a great job helping those of us who ha years and been through all their changes this COVID “time”has been rough on all of us and Spencer and Jason do a great job helping those of us who have new cars on order and are just waiting for them to arrive. I appreciate their help and honesty during the waiting game and trying to get service appointments quickly during the remodel. More

Fast, efficient and great customer service! They listen to concerns and are genuine in their suggestions., to concerns and are genuine in their suggestions., More

My Volkswagen was dirty inside, greasy handprints on the door and hood when I picked it up. Most dealers would clean auto after service. Unhappy! door and hood when I picked it up. Most dealers would clean auto after service. Unhappy! More

The service center now was the first time I had poor service due to COVID-19. Sorry but I’m scared to take my car back for service at Audi automation service due to COVID-19. Sorry but I’m scared to take my car back for service at Audi automation More

I recently had routine service on my Q3. The service staff was really great and the process was quick. They were very accommodating when I needed to retrieve something from my car during the service. staff was really great and the process was quick. They were very accommodating when I needed to retrieve something from my car during the service. More

Hard to contact to get scheduled, all calls go to a voicemail that gets no response. The software update took 6 hours vs the 2 promised. No updating to the client on the delays even though I was wait voicemail that gets no response. The software update took 6 hours vs the 2 promised. No updating to the client on the delays even though I was waiting in the showroom most of the time. They are in the process of increasing the service bays threefold while not increasing the number of service writers - you can look forward to this situation getting worse. More