Audi Spokane - Service Center

WORST PLACE TO HAVE A CAR SERVICED Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center t Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center to have my windshield resealed, they damaged the front of the car and tried to hide it. Problem was never fixed, they scammed the insurance company for the work they never did and told me they would fix the damage the caused to the car. This is the 4th visit and MAJOR ISSUES EVERY TIME. I don't understand how they are still in business. Next Step, BBB complaint, AG complaint and Wrote a complaint to their Corporate office.This really sucks to deal with, and Holidays are near, now the car is not safe to drive, this dealer had my car for Three months out of last 7 while we keep making payments. This is wrong and would not advise for any customer to use this dealership, AVOID AVOID AVOID unless you want your car to be damaged and electrical to be tempered with. CROOKS AND LIARS YOU PUT MY FAMILY AT RISK More

A Nightmare... Beware! I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service. I know drive 4 hours away to university VW/Audi in Seattle. More

Don’t care about safety Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption sett Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not. More