Audi Spokane - Service Center

Jordan Rusin was the salesman. He was great. Jordan the finance manager also had it together. I don't know if it's due to COVID or you can't get any employees but trying to get He was great. Jordan the finance manager also had it together. I don't know if it's due to COVID or you can't get any employees but trying to get a service appointment or someone to actually answer the phone is nearly impossible. I had tint/clear bra put on..which looked excellent, but they forgot to do a portion. Getting thru to service was a pain to have it re scheduled. Communication between service and sales stinks. More

Service department folks are friendly but overwhelmed. Takes weeks to get a service appointment and you must book online because they won't answer thephone. Service appoints consistently take much long Takes weeks to get a service appointment and you must book online because they won't answer thephone. Service appoints consistently take much long than expected. I've brought my 3 year old Alltrack in 3 times for the same issue (check engine light) and they still haven't figured out what's wrong. Car is under warranty which is why I keep taking it back to the dealership. Very frustrating. More

I’m amazed that this dealership can’t seem to keep and maintain the tools they need to do required repair work. This is the third time work has not been completed because of missing tools. maintain the tools they need to do required repair work. This is the third time work has not been completed because of missing tools. More

We have been dealing with Spokane Audi for the last four years and their customer service has went absolute into the garbage, nobody returns phone calls or emails ,service for an oil change that should tak years and their customer service has went absolute into the garbage, nobody returns phone calls or emails ,service for an oil change that should take an hour now takes five hours. If I can help it ,I will never purchase an Audi from Spokane Audi again. And we love Audis. More

Was told repair to the car would take two hours. Four hours later I finally got the car, had to cancel two appointments. Four hours later I finally got the car, had to cancel two appointments. More

The service to our car was done as requested. We arrived on time and the car was ready even sooner than estimated. Between whatever change in service personnel happened during COVID and the cur We arrived on time and the car was ready even sooner than estimated. Between whatever change in service personnel happened during COVID and the current disruption from remodeling, the staff quality, the time it takes to get an appointment and tech service is far below what we have experienced in the past. I trust when those issues are solved, Audi Service Spokane will be back to the superior service we have come to expect. More

All work was done as ordered. On time with call notification. Pleasant experience. Good experience. All issues addressed. On time with call notification. Pleasant experience. Good experience. All issues addressed. More

Always seems a bit disorganized. Seems to be remodeling always. I think a complimentary car wash would be nice. The work description says sanitize, but I don’t know what they did reg Seems to be remodeling always. I think a complimentary car wash would be nice. The work description says sanitize, but I don’t know what they did regarding this description. I asked to have my clock brought up to date and the office rep did this at the end, before I pulled away. I really don’t know what the service people did besides fix the recalls. More

I use to love getting my car serviced here but the service has gone down hill the past few years.(even before COVID) You can never talk to a live person in the service department. They never return ca service has gone down hill the past few years.(even before COVID) You can never talk to a live person in the service department. They never return calls. An oil change took all day when I was told I would get my car back by noon. Finally around 3:30pm I got frustrated and went there to check on the status because calling is an exercise in frustration. Finally got my car back at 4pm. (9:30am drop off time) I will be looking for someplace else to service my car in the future. Bummed because I have always gone there. To top it off I received an email today that I missed my appointment. This place does not know up from down. More

Work was performed eventually (after waiting 2 months for parts) and the staff is very professional and friendly. But they never return phone calls and rarely even pick up the phone when you call. Impossible parts) and the staff is very professional and friendly. But they never return phone calls and rarely even pick up the phone when you call. Impossible to talk to the service department without driving out there. Very frustrating. More