Audi Spokane - Service Center

Ken VanHorn and his team are committed to customer satisfaction- transparent, professional and thorough. Kyle in service was responsive and informative. Ken's dedication to a positive customer experie satisfaction- transparent, professional and thorough. Kyle in service was responsive and informative. Ken's dedication to a positive customer experience will keep me coming back to Audi Spokane. More

I had to wait 2 months for a recall appointment. Was told it would take around 5 hours at drop off. I never received a call and had to call back the next day to see if it was ready. Went to pick up Was told it would take around 5 hours at drop off. I never received a call and had to call back the next day to see if it was ready. Went to pick up my keys that were supposed to be left at the front desk. Then had to wait 10 minutes for someone to find my keys. They need better organization and people that know how to follow through with tasks! More

Great service and Jacob, at the service desk is a real credit to his profession. You’ll want to hang onto him! credit to his profession. You’ll want to hang onto him! More

No business is perfect, but when they weren't, they delivered and solved the problem. Went over the top to make sure car was perfect and I was satisfied. Great Service. Highly recommend... delivered and solved the problem. Went over the top to make sure car was perfect and I was satisfied. Great Service. Highly recommend... More

The team is always a pleasure to deal with whenever I come in for service or car buying come in for service or car buying More

Great friendly and courteous service with smiles, service staff explained everything, convenient hours and location. staff explained everything, convenient hours and location. More

Service writer was polite & professional. Salesman Jason was extremely helpful installing the Audi app on my iPhone. Waiting area was comfortable & coffee was pleasant. Salesman Jason was extremely helpful installing the Audi app on my iPhone. Waiting area was comfortable & coffee was pleasant. More

Excellent customer service. and communication on service expectation and delivery of those services. Pleasant and polite and communication on service expectation and delivery of those services. Pleasant and polite More

When we purchased our Audi Q7 the experience was good and we purchased the Audi care package which promised extras for each service visit, such as detailing. When we scheduled our first service visit for an we purchased the Audi care package which promised extras for each service visit, such as detailing. When we scheduled our first service visit for an oil change we requested the Audi care detailing which was promised upon purchase (for extra cost) and also a key fob which we were told was ordered at the time of purchase of the vehicle. The appointment was made a month in advance. When we dropped off the vehicle the service rep told us the vehicle had to be left overnight for detailing, but we were not told about that upon scheduling, also no loner cars available. So we requested a quick cleaning, but service rep ignored us and upon picking up the vehicle the only thing that had been done was an oil change and “multi point inspection.” And no key fob—so we are supposed to take it back — again. It would have been nice to know ahead of time. We had requested 3 times to have the car cleaned. It seems there is a huge lack of communication at this dealership. Needless to say we are not happy. More

Mike was quick and efficient. All around a great experience to get my car worked on All around a great experience to get my car worked on More