Audi Spokane - Service Center

Audi Spokane is the only Audi dealership in a wide region of eastern Washington. The demand on this dealership is ridiculous requiring months at times to get a service appointment. Perhaps Audi should cons of eastern Washington. The demand on this dealership is ridiculous requiring months at times to get a service appointment. Perhaps Audi should consider opening another location to serve this area. When scheduling the service appointment online there is a box to select "loaner vehicle", which I need. When my service appointment came (weeks later) it turns out that there was not a loaner vehicle available. This is extremely inconvenient and there was really nothing that could be done. So now I had to rearrange my day to sit at the dealership while my car was serviced. They offered a shuttle service which is not very useful when you have multiple appointments to make which are many miles away from the dealer. When I bought the car (at another dealership in Illinois) I purchased "Audi care". This dealer guaranteed a loaner and would come to my house (or work) to drop off a loaner car, pick up my car for service, and then drop it off again when my car was finished. Prior to this I owned a Mercedes. When arriving for service there was a loner car, ready to go and running in the drop off bay - I simply parked my vehicle, jumped in the loaner and was on my way. That is customer service - and was what I would expect from all premium automotive dealerships. It also provides an opportunity to experience other models in the fleet for assessing your next purchase. Unfortunately, this is far from the case here and is going to affect my next purchase decision. Audi Spokane is also very difficult to reach anyone through their automated answering mouse maze and get a real person on the phone. They also do not return phone messages. As mentioned earlier, perhaps the issue is that this dealership is simply overwhelmed with the local demand. If that is the case then Audi USA should be evaluating expanding in the region to keep up with demand, otherwise that demand will go elsewhere to purchase premium vehicles and receive the customer experience expected when doing so. More

We had one of the best experiences for servicing out Volkswagen Atlas that we have ever had. The coolant was leaking and they were able to get it in quickly and had all of the parts and fixed it within Volkswagen Atlas that we have ever had. The coolant was leaking and they were able to get it in quickly and had all of the parts and fixed it within a few hours. More

Great people and care about your time and value the customer. They called us when the work was completed, which was earlier than quoted, customer. They called us when the work was completed, which was earlier than quoted, More

Ryan was really good to work with in the service department. No complaints at all about this dealership. department. No complaints at all about this dealership. More

Had simple oil change appt. Took 2 1/2 hrs. Excuse was oil gun was not working. ??? What's wrong with quickly adding a few 1 qt. bottles? Took 2 1/2 hrs. Excuse was oil gun was not working. ??? What's wrong with quickly adding a few 1 qt. bottles? More

Audi of Spokane always does an outstanding job! I bring my Audi there for all of the service needed I bring my Audi there for all of the service needed More

Excellent customer service. Kyle made me an appointment same day to have a new battery placed in my 2016 Q5. I realized battery had never been replaced when car was a bit slow Kyle made me an appointment same day to have a new battery placed in my 2016 Q5. I realized battery had never been replaced when car was a bit slow to start. It was very comforting to drive home December 21,2022 with a new battery. That evening Spokane had minis degree temperatures. Thank you Kyle ! More

Great staff - just too much demand for the service department. Hard to get through on the phone, and typically more than a few weeks out to schedule service. Perhaps another dealership in the region department. Hard to get through on the phone, and typically more than a few weeks out to schedule service. Perhaps another dealership in the region to offset demand?? I really like the staff, they just seem to be overwhelmed with demand. More

Terrible costumer service. Audi had my car for over a month and called me maybe 4 times. They would tell me my car would be done on a certain date and then not call when it act Audi had my car for over a month and called me maybe 4 times. They would tell me my car would be done on a certain date and then not call when it actually wasn’t going to be done. But at the end of it you still have to pay $1800. More

I left numerous voice mails for the service dept. and never received a return call. It took me over (15) phone calls to finally get my recall work scheduled. I made an appt. for a specific day to get and never received a return call. It took me over (15) phone calls to finally get my recall work scheduled. I made an appt. for a specific day to get the work done and when I dropped off the car I was told that they couldn't do the work the day it was scheduled for and I had to leave the car for (3) days. I was never offered a loaner and when I asked about a loaner, I was told that nothing was available. More