Audi Spokane - Service Center

Professional sales team and service group who cares for their customers. Service appointments are readily available. I really like my Audi. It would be great if the dealership were located out near their customers. Service appointments are readily available. I really like my Audi. It would be great if the dealership were located out near the several other dealerships making it easily more accessible. More

This dealer ship has had its issues managing the service department the last few years. I was unorganized and that caused issues with parts not being ordered, 6 week waits for a simple oil change and it cau department the last few years. I was unorganized and that caused issues with parts not being ordered, 6 week waits for a simple oil change and it caused the employees to be upset. In the past few months Kyle has come in and done what 3 prior service managers and 2 GMs couldn’t and that is actually fix the issues and develop a new culture again. I finally had a true Audi service experience this past weekend. Well done to Kyle for bringing your A game and getting it right there. More

Brought my vehicle in for a recall service and dealt with Jacob, who was friendly and professional through the whole process. He answered every question I had and helped arrange the best drop off/pick up pro Jacob, who was friendly and professional through the whole process. He answered every question I had and helped arrange the best drop off/pick up process so there was literally no unnecessary sitting around at the dealership. Definitely going back for any services in the future! More

shuttle driver was great dropped me off at my house and returned later to pick me up returned later to pick me up More

Making an appointment online is very convenient, very little wait time for routine oil change. little wait time for routine oil change. More

Jacob was great at appt and answered all my questions. Car was done in timely manner. Car was done in timely manner. More

Easy to make appointment. Courteous, clean efficient. It is very important to have a 'good' service department close and well run. Courteous, clean efficient. It is very important to have a 'good' service department close and well run. More

David Guthrie was our point of contact at the collision center. He went above and beyond handling our car and the work that was being performed. David always kept us updated of what was going on with our center. He went above and beyond handling our car and the work that was being performed. David always kept us updated of what was going on with our vehicle and provided amazing service. David restored our faith in the Audi service and collision center. Up until our encounter with David I had little to no faith in the service dept. at Autonation Audi, this was because of multiple previous experiences that were less than enjoyable. Thank you for taking care of our car and keeping us updated! David is a rockstar! More

Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival. More

Had my oil changed. Dropped my car off the night before and used the key drop. My car had an 8am appointment was done in 90 minutes. I was unable to get to the dealer un Dropped my car off the night before and used the key drop. My car had an 8am appointment was done in 90 minutes. I was unable to get to the dealer until 6 pm, and although the service center closed at 6, they figured out a way for me to get my key! More