Audi Spokane - Service Center

Excellent communication and follow up on my issues with my VW ID4. Brecken in service did a great job! my VW ID4. Brecken in service did a great job! More

It was very easy to get an appt. through via the online website. I took my Q5 in for service and was informed of the price. When I picked my car up I remembered the coupon that I had through via the online website. I took my Q5 in for service and was informed of the price. When I picked my car up I remembered the coupon that I had gotten in the mail and showed it to the young man and even though it stated that you had to give it at the time of the estimate, he gave it to me anyway. Other people would not have done that. The person I checked out with was very friendly and nice. I asked for some help getting my car internet connected. When the salesman came out I thanked him and he said, "this is no problem as this is what makes my job fun, being able to tell the customer just exactly what this car is capable of doing." I really appreciated this because it said to me that these people aren't just sales people, they love the Audi car with all it's features. Before this car, I had previously had a BMW, and in my opinion my Audi Q5 is a better car. More

Service Reps are very nice and welcoming. They greet you when you are in for your service appointment and they walk you through the entirety of the service. If your service is slightly more e They greet you when you are in for your service appointment and they walk you through the entirety of the service. If your service is slightly more extensive than normal they will keep you informed the rest of the time! They will never just assume that you will say yes to any and all repairs and they will always ask you for your take on the situation. Customer service is always a 10 and they will make sure to have you in and out promptly! More

I was double charged for the fuel / oil filters and oil @ the 20,000 mile service. These are listed as included in the base price of the service, then were added again as secondary parts and labor charges. N the 20,000 mile service. These are listed as included in the base price of the service, then were added again as secondary parts and labor charges. Not sure if this was a Greenhorn honest mistake or intentional. Do Service writers work on commission? I would like a refund for the overcharged parts and labor. RO/Invoice # 811752. Thanks much, Bruce Gage More

I have not had good interactions every time I go to audi. The communication is very difficult between customer and dealership. Worst I’ve ever seen!! Service department and my sales person were great. Other The communication is very difficult between customer and dealership. Worst I’ve ever seen!! Service department and my sales person were great. Other than that everything else has been a very cluster of bad experiences. No matter what you will always have to wait to be helped. I have waited nothing less than a 1hr, Even when I had scheduled appointments. More

Needed to rotate out the summer tires for the winter wheels. Friendly helpful staff got it done quickly and was out of the dealership in 1 hr. wheels. Friendly helpful staff got it done quickly and was out of the dealership in 1 hr. More

Oil change was done quickly and efficiently. The service members were very respectful of our time The service members were very respectful of our time More

Great service as always. Good communication from the time I dropped off the car to when I picked it up. After the service we went over what was preformed and some areas of co Good communication from the time I dropped off the car to when I picked it up. After the service we went over what was preformed and some areas of concern that were well documented. This is the only place I'll take my VW. More

Quick, friendly, honest, well documented, clean, efficient, pleasant service experience. Location was super easy to locate. Our service rep Brecken was top notch. So pleasant and knowledgeable. Woul efficient, pleasant service experience. Location was super easy to locate. Our service rep Brecken was top notch. So pleasant and knowledgeable. Would totally recommend this VW Dealership. More

Several complaints… We were waiting for a call back concerning a part for weeks! And we did follow up every few days We brought our car in with 3 things wrong that we told them about ( reason for the concerning a part for weeks! And we did follow up every few days We brought our car in with 3 things wrong that we told them about ( reason for the service) , yet they needed to diagnose all three for almost $600… We’re told other things needed to be serviced at an outrageous cost… just had all done for 1/4 of the price locally… Best experience is that we brought car in because side mirrors didn’t work. They diagnosed that ($), ordered a part and when I picked up the car the mirrors still didn’t work… needed another part that they neglected to disclose until I was picking up the car… I live about 2 hours away … so, drove home with mirrors that still didn’t work. Absolutely no follow through…no pride in their work… awful service, never going back! More