Audi Spokane - Service Center

Quick, friendly, honest, well documented, clean, efficient, pleasant service experience. Location was super easy to locate. Our service rep Brecken was top notch. So pleasant and knowledgeable. Woul efficient, pleasant service experience. Location was super easy to locate. Our service rep Brecken was top notch. So pleasant and knowledgeable. Would totally recommend this VW Dealership. More

Several complaints… We were waiting for a call back concerning a part for weeks! And we did follow up every few days We brought our car in with 3 things wrong that we told them about ( reason for the concerning a part for weeks! And we did follow up every few days We brought our car in with 3 things wrong that we told them about ( reason for the service) , yet they needed to diagnose all three for almost $600… We’re told other things needed to be serviced at an outrageous cost… just had all done for 1/4 of the price locally… Best experience is that we brought car in because side mirrors didn’t work. They diagnosed that ($), ordered a part and when I picked up the car the mirrors still didn’t work… needed another part that they neglected to disclose until I was picking up the car… I live about 2 hours away … so, drove home with mirrors that still didn’t work. Absolutely no follow through…no pride in their work… awful service, never going back! More

Excellent service as always. Prompt, customer focus and reliable! Thank you taking such good care of us and our VW Atlas. Prompt, customer focus and reliable! Thank you taking such good care of us and our VW Atlas. More

Always take my wife's car to this dealership, the staff is very professional and friendly. They always give me updates on the status of her car. is very professional and friendly. They always give me updates on the status of her car. More

Fantastic service from the time I dropped my car off. Great communication through Out the service and was impressed with the video showing me what they were servicing and seeing. Great communication through Out the service and was impressed with the video showing me what they were servicing and seeing. More

The people I dealt with in the service department were courteous, and completed the service I requested in the time promised. courteous, and completed the service I requested in the time promised. More

Everyone I dealt with was very friendly. I say everyone because in the month and a half my car was in, I dealt with 3 different people. I brought it in for a check engine light and the epc I say everyone because in the month and a half my car was in, I dealt with 3 different people. I brought it in for a check engine light and the epc light. I was informed there was a recall that needed to be done. I agreed to have them do it. After a few weeks of asking for updates all I got back was information on the recall. They had forgotten why I had brought it in and when I brought it up they seemed uninterested in anything other than the recall. When I spoke with a second service writer he informed me that he had no notes of the EPC light or any check engine light codes. So we started over. I was then given a quote of 14 hours to do my motor mounts which had been leaking. 2 full days to do that job? I finally put my foot down and asked that they button up their recall work so I could pick it up and take it to another shop. Nobody contacted me to tell me it was ready. When I picked it up the car now had a new misfire. Which was not there when I brought it in. When it rains in pours. Needless to say, the communication was really awful. I shouldn't have to call every few days asking for ANY information on the car. The fellas in the service shop are friendly. Thats not enough for me to ever take my car back there. More

Just back from living in another city for 5 years. I just had a routine service done on my Audi. The dealership is performing better than ever! Great communication, friendly service department personn I just had a routine service done on my Audi. The dealership is performing better than ever! Great communication, friendly service department personnel, and faster than expected completion. More

We went in for a code that my GTI was displaying. They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally called them and they said "oh yeah" the parts are in. When we went in for the scheduled service (we had to drive 2 cars an hour because they said that they didn't have any warranty loaners. We got there at 10:00 and dropped off the car and were told it would be done by afternoon. At 2:00 pm, I called them and the service tech hadn't started working because he had just finished up another car and that I couldn't pick it up until the following day. I called the next morning before driving back into town and was told that the car had been disassembled and that VW had sent them the wrong parts. They told me it would be overnighted but the repairman didn't work on Saturday so the work wouldn't be completed until Monday. Monday morning one service rider told me that they couldn't find the parts and another called and said that the technician was busy working on my car. We picked up my car on Tuesday and they didn't do the complementary wash like I had asked and my husbands sunglasses and our phone charging cords were on the floor on the passenger side. Needless to say, I will never take my car here again. More

Very nice place, very convenient if you’re waiting for your car to finish getting serviced - they have a nice make-your-own-coffee place! They are very straightforward with the services your car is sugges your car to finish getting serviced - they have a nice make-your-own-coffee place! They are very straightforward with the services your car is suggested to have, and also with the pricing. As long as you keep your appointment with them, they’ll take care of you. More