Audi Spokane - Service Center

Arrived at the dealership on time and was met by the service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on my way. Indicated the service would be completed by 11 a.m. By 1 p.m. hadn't heard anything so decided to call the dealership's service center. The advisor who took my call said he would check on the car and put me on hold. 32 minutes later I was still on hold so had my wife call the dealership to check on the call. She got an advisor who checked on the car and came back on the phone to advise the equipment for the tire change had broken down and because of this they had taken the car to the Subaru dealership to make the tire change. He advised that someone would call us back shortly to let us know when the car would be ready for pick-up. No one called us back until 4:30 p.m. when they told us we could pick up the car. My concern is not the broken equipment that slowed the tire change down, or that it took extra time to complete the repairs. My complaint is that I was placed on hold, and no one ever returned to the phone to advise me of what was occurring with my car which result in my wife having to call the dealership while I was on hold in order to get any information and secondly, we were not kept informed as to the reason for the extra time or how much more time would be needed before the service would be completed. More

Extremely disappointed in my experience with the service department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agre department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agreed to let them do this as well. They finish up with my car, and I drive off. I notice that the brakes are a little less responsive, but didn’t think anything else about it. I am driving, and all of a sudden I notice that my brakes are really not responding well, to a dangerous level. Then I get a message on my screen that says “BRAKE. stop vehicle and Check brake fluid level.” I am able to get the car into a parking lot of a gas station and start calling the dealership. I keep getting put on hold. After sitting there for nearly an hour, I keep calling into the store, and finally get the service manager and tell him that it is urgent that I speak to him. He lets me know he’ll call me back, which he does about 5 mins later. I explain the situation, and he says he’ll need to send a tech up to me to see if they can fix it. He says the tech will be on the way in 5 minutes, and where in located, will likely take 30-45 mins to get there. He lets me know he will follow up with me the day after. The tech arrives figured out the error that was made in not closing a valve on the brakes, and fills it up with more brake fluid. I never get a follow up call from the service manager. I wasted a ton of time dealing with this issue-including having to cancel two work appointments, it was an extremely dangerous situation that could have resulted in a traffic collision, and nothings been done to remedy my experience. I do not recommend taking your car here for service. More

Excellent communication and follow up on my issues with my VW ID4. Brecken in service did a great job! my VW ID4. Brecken in service did a great job! More

It was very easy to get an appt. through via the online website. I took my Q5 in for service and was informed of the price. When I picked my car up I remembered the coupon that I had through via the online website. I took my Q5 in for service and was informed of the price. When I picked my car up I remembered the coupon that I had gotten in the mail and showed it to the young man and even though it stated that you had to give it at the time of the estimate, he gave it to me anyway. Other people would not have done that. The person I checked out with was very friendly and nice. I asked for some help getting my car internet connected. When the salesman came out I thanked him and he said, "this is no problem as this is what makes my job fun, being able to tell the customer just exactly what this car is capable of doing." I really appreciated this because it said to me that these people aren't just sales people, they love the Audi car with all it's features. Before this car, I had previously had a BMW, and in my opinion my Audi Q5 is a better car. More

Service Reps are very nice and welcoming. They greet you when you are in for your service appointment and they walk you through the entirety of the service. If your service is slightly more e They greet you when you are in for your service appointment and they walk you through the entirety of the service. If your service is slightly more extensive than normal they will keep you informed the rest of the time! They will never just assume that you will say yes to any and all repairs and they will always ask you for your take on the situation. Customer service is always a 10 and they will make sure to have you in and out promptly! More

I was double charged for the fuel / oil filters and oil @ the 20,000 mile service. These are listed as included in the base price of the service, then were added again as secondary parts and labor charges. N the 20,000 mile service. These are listed as included in the base price of the service, then were added again as secondary parts and labor charges. Not sure if this was a Greenhorn honest mistake or intentional. Do Service writers work on commission? I would like a refund for the overcharged parts and labor. RO/Invoice # 811752. Thanks much, Bruce Gage More

I have not had good interactions every time I go to audi. The communication is very difficult between customer and dealership. Worst I’ve ever seen!! Service department and my sales person were great. Other The communication is very difficult between customer and dealership. Worst I’ve ever seen!! Service department and my sales person were great. Other than that everything else has been a very cluster of bad experiences. No matter what you will always have to wait to be helped. I have waited nothing less than a 1hr, Even when I had scheduled appointments. More

Needed to rotate out the summer tires for the winter wheels. Friendly helpful staff got it done quickly and was out of the dealership in 1 hr. wheels. Friendly helpful staff got it done quickly and was out of the dealership in 1 hr. More

Oil change was done quickly and efficiently. The service members were very respectful of our time The service members were very respectful of our time More

Great service as always. Good communication from the time I dropped off the car to when I picked it up. After the service we went over what was preformed and some areas of co Good communication from the time I dropped off the car to when I picked it up. After the service we went over what was preformed and some areas of concern that were well documented. This is the only place I'll take my VW. More