Audi Spokane - Service Center

The people in the service department treated me beyond nice, they are also cool, friendly, and willing to help with anything or shout out to Jacob and Lyle, I think it’s Lyle that help me today both great nice, they are also cool, friendly, and willing to help with anything or shout out to Jacob and Lyle, I think it’s Lyle that help me today both great guys More

Brycen kept me updated on the progress on the repairs for the S5 and ensure I had a way to move around while the car was repaired. Jacob assisted with picking up my car and provided solutions to an inquiry I the S5 and ensure I had a way to move around while the car was repaired. Jacob assisted with picking up my car and provided solutions to an inquiry I had about the door panels. Great client care. More

Jacob was so helpful, he even went out to my Audi and showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. More

Jacob, Kyle, Bryson were awesome when it came to taking care of my automobile needs! care of my automobile needs! More

They are great to get you in as soon as possible and very friendly and helpful friendly and helpful More

Brycen scheduled service at the last minute when my battery died. A tech stayed after hours to complete the work. This was appreciated. The price was fair and service outstanding. battery died. A tech stayed after hours to complete the work. This was appreciated. The price was fair and service outstanding. More

Arrived at the dealership on time and was met by the service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on my way. Indicated the service would be completed by 11 a.m. By 1 p.m. hadn't heard anything so decided to call the dealership's service center. The advisor who took my call said he would check on the car and put me on hold. 32 minutes later I was still on hold so had my wife call the dealership to check on the call. She got an advisor who checked on the car and came back on the phone to advise the equipment for the tire change had broken down and because of this they had taken the car to the Subaru dealership to make the tire change. He advised that someone would call us back shortly to let us know when the car would be ready for pick-up. No one called us back until 4:30 p.m. when they told us we could pick up the car. My concern is not the broken equipment that slowed the tire change down, or that it took extra time to complete the repairs. My complaint is that I was placed on hold, and no one ever returned to the phone to advise me of what was occurring with my car which result in my wife having to call the dealership while I was on hold in order to get any information and secondly, we were not kept informed as to the reason for the extra time or how much more time would be needed before the service would be completed. More

Extremely disappointed in my experience with the service department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agre department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agreed to let them do this as well. They finish up with my car, and I drive off. I notice that the brakes are a little less responsive, but didn’t think anything else about it. I am driving, and all of a sudden I notice that my brakes are really not responding well, to a dangerous level. Then I get a message on my screen that says “BRAKE. stop vehicle and Check brake fluid level.” I am able to get the car into a parking lot of a gas station and start calling the dealership. I keep getting put on hold. After sitting there for nearly an hour, I keep calling into the store, and finally get the service manager and tell him that it is urgent that I speak to him. He lets me know he’ll call me back, which he does about 5 mins later. I explain the situation, and he says he’ll need to send a tech up to me to see if they can fix it. He says the tech will be on the way in 5 minutes, and where in located, will likely take 30-45 mins to get there. He lets me know he will follow up with me the day after. The tech arrives figured out the error that was made in not closing a valve on the brakes, and fills it up with more brake fluid. I never get a follow up call from the service manager. I wasted a ton of time dealing with this issue-including having to cancel two work appointments, it was an extremely dangerous situation that could have resulted in a traffic collision, and nothings been done to remedy my experience. I do not recommend taking your car here for service. More

Excellent communication and follow up on my issues with my VW ID4. Brecken in service did a great job! my VW ID4. Brecken in service did a great job! More