Audi Spokane - Service Center

I rarely leave negative reviews, but after bringing my Audi Q7 in three separate times for the same issue, I feel compelled to speak up. Each visit came with promises that the problem was resolved, only f Audi Q7 in three separate times for the same issue, I feel compelled to speak up. Each visit came with promises that the problem was resolved, only for me to drive away and realize it wasn’t. Not only did this waste my time, but it also eroded any trust I had in this service department. Communication was vague, updates were minimal, and I never felt like anyone took real ownership of the issue. I expect better from a professional Audi shop—especially when it should have been done right the first time. What’s worse, I had to rearrange my schedule each time, and the lack of clear communication made the whole process even more frustrating. I expected a professional diagnosis and lasting repair—not a guessing game. The car now has $4700 in Audi repairs, and I still don't have the confidence to take another road trip in it. I was told multiple times that the car was test driven and come to find out it was only driven 2 miles. After the 1st repair I had to cancel my work trip due to engine light again. After 2nd repair took another trip out of town and engine light again with in 20 miles of town. This isn’t just inconvenient—it’s unacceptable. I’ve lost time, money, and confidence in this shop’s ability to diagnose and repair even basic issues. Disappointing part is we have 2 Audi's in our family. On a better note, our Audi Q5 has been taken care with video updates and very good turnaround times. AutoNation Audi Repairs should be looked into after having to deal with all this. I am sure I not the only person this has happened too. More

Kyle Kaminskas always takes very good care of me and my Audi Q7s. I highly recommend asking for Kyle. Audi Q7s. I highly recommend asking for Kyle. More

Awesome communication and great service every step of the way. I was able to make an appointment and get in right away! way. I was able to make an appointment and get in right away! More

the service person was very courteous and knowledgeable about my vehicle requirements. He also kept me informed of when my vehicles was ready for pickup.’ about my vehicle requirements. He also kept me informed of when my vehicles was ready for pickup.’ More

Amazing service, Patrick is hands down the best advisor I have worked with. Highly recommended have worked with. Highly recommended More

VERY VERY BAD SERVICE AND STEALING CARs,OR DAMAGING CARS AND BLAMING CUSTOMERS FOR THE DAMAGE, NO CALLS NO LETRWRS STATING COME GET TOYR CAR OR ELES!! AND BLAMING CUSTOMERS FOR THE DAMAGE, NO CALLS NO LETRWRS STATING COME GET TOYR CAR OR ELES!! More

our volkswagen from Honda, had a sensor recall, Patrick at Volkswagen took care of us at Volkswagen took care of us More

I was able to secure a last minute appointment for my TT roadster convertible after the top started acting up. Kyle and the crew did a great job, a complete inspection on the car (which I had just purchased roadster convertible after the top started acting up. Kyle and the crew did a great job, a complete inspection on the car (which I had just purchased from a private party), and were able to re-set the top with no additional charges. Not only that but the inspection was incredibly thorough and helpful in guiding my next steps. This is my first Audi and first encounter with their service department; I will definitely be back. More

I have interacted with this dealership in both the sales and service departments, and in both cases, I walked away satisfied with the service. They want to ensure that customers are treated with courtesy an and service departments, and in both cases, I walked away satisfied with the service. They want to ensure that customers are treated with courtesy and that the job is done correctly. My only gripe is the cable "news" (local channels would be fine) blaring on the waiting area TV and the lack of snacks/vending. More

I am beyond pleased with my experience at Auto Nation VW. I received caring and honest communication from service advisors Leon and Patrick. I appreciate the time Patrick spent with me in explaining my car’s I received caring and honest communication from service advisors Leon and Patrick. I appreciate the time Patrick spent with me in explaining my car’s service needs. I will bring my Alltrack to Auto Nation VW for all future service and maintenance. More