Audi Spokane

They broke it so it's my problem! I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "remov I have a new Q5. Nice car. The manual explains how to access the receptacle for the front tow hook. (It screws into a threaded hole behind a "removable" plastic fairing.) You remove this plastic cover on the passenger side of the front grill. Poor instructions as to how to do that without breaking off the plastic tabs holding it on. I pulled a little here and there but not knowing just how and not wanting to break them off I made the trip (last week on April 20) into Spokane from Sandpoint and explained to the service guy that I wanted them to remove it for me so I would know how in case I ever needed to use the tow hook. He gets his "expert" service tech out there and after studying it for maybe 5 seconds, grabs it and pulls nice and hard. It comes right off with a pop! See, no problem. I look down at the part and both plastic tabs are broken off. When I point this out he says "They aren't really needed to hold it in anyway.". I explain that I want a new part since that is exactly why I had them (the experts) remove it instead of me, so it wouldn't get damaged. He takes me into the parts dept and the guys says "We have one in stock. That'll be $270 (But we can take a little off for you today.). After escalating the discussion (and my blood pressure) (a lot) and getting all the guilty parties together the service manager finally brings out the new part and hands it over. No "We're sorry". No nothing. I guess my unreasonable request to replace what THEY broke was going to cause all their children to go without lunch that week. (The $270 plastic part probably cost Audi all of $10) I sure wish there was another choice for Audi service in the inland nortwest. More

Poor finance department Trying to get full refund for extended warranty for our audi has been excruciating. They can take your money pretty fast, but are unable to refund in Trying to get full refund for extended warranty for our audi has been excruciating. They can take your money pretty fast, but are unable to refund in a timely manner. We have been calling every week or two since June and have talked to different people most of the time because they have either quit or their phone # has changed. Also, they have claimed every week that the check is on its way when it hasn't even been sent. Today Mark said it would be on FedEx overnight. But he also said the same thing last week...ugh! Still waiting!!! More

BEWARE!!! Brian in service department made me pay for services I told him I did NOT need. He knew he was in the wrong, and offered a free oil change next time I Brian in service department made me pay for services I told him I did NOT need. He knew he was in the wrong, and offered a free oil change next time I come in. That will not be happening! I would pay twice as much somewhere else, so long as I don't have to deal with them. But hey, at least I got my car washed for $100! More

Wish I could do 0 stars!! They have the worst customer service in the service department I have ever seen. I called ahead the day before and explained what needed to be done an They have the worst customer service in the service department I have ever seen. I called ahead the day before and explained what needed to be done and made an appointment. The next day nothing was accomplished and I owed over $100. Now I have to go back and probably pay more money. When I asked to speak to the manager they made me wait forever only to tell me she was busy! They sent me away with a business card, and i have yet to hear from her. More

Shop Audi!! I recently had the pleasure of working with salesman, Jason Wisher, from Spokane Audi. I was very uncertain about which vehicle I was wanting, but af I recently had the pleasure of working with salesman, Jason Wisher, from Spokane Audi. I was very uncertain about which vehicle I was wanting, but after 2 months and several tests drives later, I decided on an Audi Q5. The level of professionalism and patience Jason showed during this process is to be commended. He was very understanding and considerate of the options I was looking for and was never pushy. His Knowledge of all vehicles and their functionality was very helpful in my vehicle shopping experience. I highly recommend Jason when you are looking for your next vehicle!! More

A most professional sales experience through Todd Phenneger ??I highly recommend salesman Todd Phenneger at Audi Spokane & AutoNation VW. His knowledge about cars in general and his inventory of Audis and Volk ??I highly recommend salesman Todd Phenneger at Audi Spokane & AutoNation VW. His knowledge about cars in general and his inventory of Audis and Volkwagens in particular is profound but he never comes off as pedantic. Honest factual answers provided for honest questions was our experience. He has my highest professional regard, and I have been a full commissioned commercial real estate broker for over 40 years. R. Johnson More

Used Audi purchase My husband and I had a great experience buying an Audi. Todd was great at listening to what we wanted and not trying to sell us something that wasn't My husband and I had a great experience buying an Audi. Todd was great at listening to what we wanted and not trying to sell us something that wasn't right for us. He took his time to take me to test drive other cars of interest and did a great job presenting each car's pro's and cons. The time in the show room was lengthy given we were trading in our old car and we were doing some negotiating. All in all it was a great experience and feel like we have support for the car any time we need it with good follow up from Todd. Service department did a great job on our first visit. More

Such a great experience here! I brought my Dad with me, and he is not a fan of dealerships at all. He told me this was the first dealership he actually liked, and was blown away by their customer service, and he is not a fan of dealerships at all. He told me this was the first dealership he actually liked, and was blown away by their customer service, and how much they really helped me with vehicle selection, and price. They gave me carfax, and ensured me the vehicle I was purchasing was in good shape. I have had my car for over a week now, and I couldnt be more happier than I am with my decision with the car, and the dealership. They have amazing employees that treat you like family. This is the ONLY dealership I recommend! If you are in need of a car new or used check them out! More

Crystal was extremely patient and helpful. We had a bad experience last time we bought a car and she was very understanding of that and really helped us renew our faith in the process. She helped us find a experience last time we bought a car and she was very understanding of that and really helped us renew our faith in the process. She helped us find an affordable option that was well maintained. She valued our time and our need for a reliable vehicle on a budget. I would tell my friends to go through Crystal Cornett for their next car. More

Wonderful experience buying my 2nd car from them. I feel like family at this dealership I would recommend it to anyone and I will be back! Thanks guys for all your dedication to customer service! like family at this dealership I would recommend it to anyone and I will be back! Thanks guys for all your dedication to customer service! More