Audi Spokane

No complimentary car wash like all previous service visits. Warning lights not reset on dashboard. Computer screen was left on some service type access mode. After driving home it took about 2 hours to visits. Warning lights not reset on dashboard. Computer screen was left on some service type access mode. After driving home it took about 2 hours to get it back to regular mode. Waiting area at dealership very bare bones and a restroom so dirty it could have been at a highway rest stop on the interstate. Chaotic and slow service check in process. Overall, not the best experience. More

I have been buying Audis from this dealership for 30 years and been through all their changes this COVID “time”has been rough on all of us and Spencer and Jason do a great job helping those of us who ha years and been through all their changes this COVID “time”has been rough on all of us and Spencer and Jason do a great job helping those of us who have new cars on order and are just waiting for them to arrive. I appreciate their help and honesty during the waiting game and trying to get service appointments quickly during the remodel. More

Fast, efficient and great customer service! They listen to concerns and are genuine in their suggestions., to concerns and are genuine in their suggestions., More

My Volkswagen was dirty inside, greasy handprints on the door and hood when I picked it up. Most dealers would clean auto after service. Unhappy! door and hood when I picked it up. Most dealers would clean auto after service. Unhappy! More

The service center now was the first time I had poor service due to COVID-19. Sorry but I’m scared to take my car back for service at Audi automation service due to COVID-19. Sorry but I’m scared to take my car back for service at Audi automation More

I recently had routine service on my Q3. The service staff was really great and the process was quick. They were very accommodating when I needed to retrieve something from my car during the service. staff was really great and the process was quick. They were very accommodating when I needed to retrieve something from my car during the service. More

Hard to contact to get scheduled, all calls go to a voicemail that gets no response. The software update took 6 hours vs the 2 promised. No updating to the client on the delays even though I was wait voicemail that gets no response. The software update took 6 hours vs the 2 promised. No updating to the client on the delays even though I was waiting in the showroom most of the time. They are in the process of increasing the service bays threefold while not increasing the number of service writers - you can look forward to this situation getting worse. More

Courteous staff. Timely resolved my issue. They worked together well as a team. I need blu added to my diesel Audi Q5. They quickly filled my tank. And scheduled a future appointment together well as a team. I need blu added to my diesel Audi Q5. They quickly filled my tank. And scheduled a future appointment More

They don't actually fix the problem. When I went in with a clear problem they just inspected the car and didn't do anything! They charged $150 for an inspection I didn't want and didn't even look at the pro a clear problem they just inspected the car and didn't do anything! They charged $150 for an inspection I didn't want and didn't even look at the problem I came there for. More

Wow, just wow-in a bad way. The worst car repair experience I have ever had. Calls were not returned when they were promised. When I called and found a person to talk to, I was repeatedly lied to. experience I have ever had. Calls were not returned when they were promised. When I called and found a person to talk to, I was repeatedly lied to. It took almost three weeks to do a 10 hour repair. After the repair was completed, a total cluster because no one knew how to release the payment from my Audi extended warranty-not even the service manager. Then, to top it all off, the car was filthy outside. C"mon you had it for nearly three weeks. You had a two day notice that I would pick it up at one on Monday-which I did. While I love my 20127 Q7, I will never buy another Audi. Too bad too- I was planning my second one. Its not complicated. Integrity and honesty go a long ways toward creating repeat customers. Those qualities don"t cost the dealership anything!! More