Audi Spokane

We got a good car for a good price. That's the reason we didn't leave. They replaced the brakes on the jetta we purchased- their shop doesn't know how to scrub them off so they hav That's the reason we didn't leave. They replaced the brakes on the jetta we purchased- their shop doesn't know how to scrub them off so they have been squeaking and smoking. I had to look into that myself to find assurance that's normal if a shop is slightly careless when they put them in. Not the best communicators, as they were plenty agreeable to some things until they had my signature on a document. You'll be treated differently if you turn down their financing, and I guarantee the process will take longer, and they'll try to convince you to let them run your credit for a loan even after you say no. The entire process slowed to a crawl after we firmly stated, not for the first time, that we had our own financing arranged and didn't need theirs. They owe us a windshield as part of the deal, the salesman promised us a call the evening we purchased to update us and he never followed through. I have a feeling I will be fighting with them over their promise to replace it, based on the fact they won't even keep their word over a phone call. The moral here is that if you're willing to put up with some very sub standard service, communication and treatment, you'll likely drive off (eventually) with a decent deal. More

Terrible. The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluid The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluids were low due to them not completing this when I brought it in initially. I dropped my car off at 8:00am, they said it would be approx 1-2 hours. I called from 12-130 as I hadn't heard from anyone, could not get through. I called the parts department at 2:30 and they transferred me. I was on hold for 37 minutes only to find out they hadn't looked at my car yet. Service writer said they would check it and call me back within the hour. At 4:30 I went to the dealership, they still hadn't looked at my car so I asked to just take it and go. I waited 45 minutes for them to retrieve my car then he disappeared again. I took my key off his desk and took my car, no one was around. So I did not have my car looked at and now I am worried what will happen if I ever have an actual issue. This place is an absolute mess; someone desperately needs to figure things out. I wish I hadn't bought my car from them, now I am stuck there. More

Adam, in their service department, does an outstanding job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and b job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and brought my wife’s car in for an all-day appointment. The loaner promised ended up not available, but he worked the problem until a solution was reached. Thank you. More

To be fair they are under construction and in complete chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back un chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back until the 18th. It needed a new battery. More

The showroom was clean and inviting. We were greeted immediately and escorted to our salesman in a very timely way. We were greeted immediately and escorted to our salesman in a very timely way. More

Great customer service from the brand specialist to the service department with a strong leader. service department with a strong leader. More

Dante was excellent. A tremendous help and very fast. I will go back for my next vehicle. A tremendous help and very fast. I will go back for my next vehicle. More

Isiah and Jordan went above and beyond to help me get my beautiful new VW Atlas. I am forever grateful. beautiful new VW Atlas. I am forever grateful. More

Audi of Spokane does a phenomenal job of taking care of its clients. They took all of my needs into consideration, and Dante really got the job done. I’m happy to have spent my time and money here. its clients. They took all of my needs into consideration, and Dante really got the job done. I’m happy to have spent my time and money here. More

This dealership has great customer service and they answered all the questions I had. Thank you to Jordan for helping me find the car I wanted answered all the questions I had. Thank you to Jordan for helping me find the car I wanted More