Audi Spokane

I showed up expecting to drop my car off after scheduling a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my sche a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my scheduled time. He was gracious to allow me to still drop it off as they might be able to find time to identify an issue I had been experiencing with some electronic gremlin causing my cruise control to go out. They had it for most the day and I was getting worried close to closing if it was ready and called to check in. It was difficult to get through to someone as I imagined they were with customers so I kept trying. Luckily I was able to get ahold of someone that confirmed it was ready. They were able to quickly identify the issue and make the correction. They saved me a ton of money. Thank you! More

Everyone was super nice and helpful, and took the extra effort to make sure I was getting into the car I wanted. effort to make sure I was getting into the car I wanted. More

We had our car listed on craigslist for sale, dealer texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work w texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work with. More

As a first time car buyer I was really nervous going into this experience, but Jordan immediately made me feel more comfortable. He was friendly and gave me the specs upfront, and told me if there were any i this experience, but Jordan immediately made me feel more comfortable. He was friendly and gave me the specs upfront, and told me if there were any issues with the cars as well as telling me what features he liked with each car. It was a very smooth process with getting my loan approved, and he has touched base with me to make sure I am happy with my purchase. I would definitely recommend him moving forward, and I'm very thankful he was the one to help me! More

Zach was the best and I would highly recommend him to anyone. He’s extremely professional and he’s not your stereotypical sales person. He was very knowledgeable and I truly felt like he had my best inte anyone. He’s extremely professional and he’s not your stereotypical sales person. He was very knowledgeable and I truly felt like he had my best interest at heart. He actually made this the most pleasant car buying experience that I’ve ever had. If you ever visit Spokane Audi make sure to ask for Zach. More

Our service representative was fantastic Jacob was very helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want to come back. I am looking forward to working with Jacob again More

Everyone was very nice and I got the offer that they gave me online. Would definitely sell a car through here again. gave me online. Would definitely sell a car through here again. More

Pretty crappy service, ordered a replacement key for my car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I w car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I waited another 7 days and called back to check and see the status , and try to make an appoinment to have the key matched to the car, only to be put on hold multiple times and hung up on. several times. these clowns still havent called me and its been over a month since first ordering the key. I wasnt waiting after the first several calls to the circus over in spokane audi, and actually shipped my car to audi boise where I recieved first class service, Thank you sam: you are a rock star! they had a key in days and treated me right. spokane audi sucks just read they reviews More

Great experience every time I come. Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience b Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience being positive. More

I brought my 2014 A6 in because the display screen went blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the sc blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the screen and the screen has failed. I fully agree with the diagnosis however it doesn't appear they really checked the wire. Instead, it is a $2,300 charge to fix the problem. Next the multi point inspection recommended replacement of: - serpentine belt - air cleaner element - Fuel filter - Pollen Filter Estimated total charges "declined" charges $662.93. These were never brought to my attention! We've been buying Audis for over 40 years. It seems the service level has become more profit than service oriented. I have no problem paying for good service! More