Audi Spokane

Zach was the best and I would highly recommend him to anyone. He’s extremely professional and he’s not your stereotypical sales person. He was very knowledgeable and I truly felt like he had my best inte anyone. He’s extremely professional and he’s not your stereotypical sales person. He was very knowledgeable and I truly felt like he had my best interest at heart. He actually made this the most pleasant car buying experience that I’ve ever had. If you ever visit Spokane Audi make sure to ask for Zach. More

Our service representative was fantastic Jacob was very helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want to come back. I am looking forward to working with Jacob again More

Everyone was very nice and I got the offer that they gave me online. Would definitely sell a car through here again. gave me online. Would definitely sell a car through here again. More

Pretty crappy service, ordered a replacement key for my car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I w car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I waited another 7 days and called back to check and see the status , and try to make an appoinment to have the key matched to the car, only to be put on hold multiple times and hung up on. several times. these clowns still havent called me and its been over a month since first ordering the key. I wasnt waiting after the first several calls to the circus over in spokane audi, and actually shipped my car to audi boise where I recieved first class service, Thank you sam: you are a rock star! they had a key in days and treated me right. spokane audi sucks just read they reviews More

Great experience every time I come. Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience b Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience being positive. More

I brought my 2014 A6 in because the display screen went blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the sc blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the screen and the screen has failed. I fully agree with the diagnosis however it doesn't appear they really checked the wire. Instead, it is a $2,300 charge to fix the problem. Next the multi point inspection recommended replacement of: - serpentine belt - air cleaner element - Fuel filter - Pollen Filter Estimated total charges "declined" charges $662.93. These were never brought to my attention! We've been buying Audis for over 40 years. It seems the service level has become more profit than service oriented. I have no problem paying for good service! More

We got a good car for a good price. That's the reason we didn't leave. They replaced the brakes on the jetta we purchased- their shop doesn't know how to scrub them off so they hav That's the reason we didn't leave. They replaced the brakes on the jetta we purchased- their shop doesn't know how to scrub them off so they have been squeaking and smoking. I had to look into that myself to find assurance that's normal if a shop is slightly careless when they put them in. Not the best communicators, as they were plenty agreeable to some things until they had my signature on a document. You'll be treated differently if you turn down their financing, and I guarantee the process will take longer, and they'll try to convince you to let them run your credit for a loan even after you say no. The entire process slowed to a crawl after we firmly stated, not for the first time, that we had our own financing arranged and didn't need theirs. They owe us a windshield as part of the deal, the salesman promised us a call the evening we purchased to update us and he never followed through. I have a feeling I will be fighting with them over their promise to replace it, based on the fact they won't even keep their word over a phone call. The moral here is that if you're willing to put up with some very sub standard service, communication and treatment, you'll likely drive off (eventually) with a decent deal. More

Terrible. The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluid The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluids were low due to them not completing this when I brought it in initially. I dropped my car off at 8:00am, they said it would be approx 1-2 hours. I called from 12-130 as I hadn't heard from anyone, could not get through. I called the parts department at 2:30 and they transferred me. I was on hold for 37 minutes only to find out they hadn't looked at my car yet. Service writer said they would check it and call me back within the hour. At 4:30 I went to the dealership, they still hadn't looked at my car so I asked to just take it and go. I waited 45 minutes for them to retrieve my car then he disappeared again. I took my key off his desk and took my car, no one was around. So I did not have my car looked at and now I am worried what will happen if I ever have an actual issue. This place is an absolute mess; someone desperately needs to figure things out. I wish I hadn't bought my car from them, now I am stuck there. More

Adam, in their service department, does an outstanding job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and b job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and brought my wife’s car in for an all-day appointment. The loaner promised ended up not available, but he worked the problem until a solution was reached. Thank you. More

To be fair they are under construction and in complete chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back un chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back until the 18th. It needed a new battery. More