Audi Spokane

I brought my car in for a recall. In the weeks leading up to my appointment I tried to call the service desk to talk about additional things I needed done/looked at. No matter time of In the weeks leading up to my appointment I tried to call the service desk to talk about additional things I needed done/looked at. No matter time of day or day of week I was never able to get a hold of anyone. Even after leaving messages I did not get a return call. I brought it in for the appointment and was clear about the other things I needed checked (leaking strut and MMI questions). During the work they were doing while they were 1/2 way through they found a part they wanted to replace. They called but did not leave a message so I had no idea. They told me when I called in to ask for status on the car. By that time they had already put it back together and to replace it I would have to pay for the labor to pull the front off again. I was out of town and asked them if they could keep my car. They had my car for 5 extra days. Imagine my surprise when I got to it and they did not even look at the other issues! They asked me to bring it back the next day. Poor communication and poor service all around. More

Award winning services in every way. Thumbs up. Have never seen any dealership operating the same. Thumbs up. Have never seen any dealership operating the same. More

The way they handled the new vehicle sale was something. We were in and out in less than an hour. On top of that they stuff is super knowledgeable and do kot perform pressure sales. We were in and out in less than an hour. On top of that they stuff is super knowledgeable and do kot perform pressure sales. More

The service department staff are amazing, we worked with Jacob for 99% of my service and he was great at keeping me updated! Jacob for 99% of my service and he was great at keeping me updated! More

Much better customer service then our experience in Tacoma. Jacob is excellent. Everything we wanted done was done well. Tacoma. Jacob is excellent. Everything we wanted done was done well. More

Service advisor was very friendly and helpful. Said it would take 2 hours and it did exactly. Said it would take 2 hours and it did exactly. More

I showed up expecting to drop my car off after scheduling a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my sche a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my scheduled time. He was gracious to allow me to still drop it off as they might be able to find time to identify an issue I had been experiencing with some electronic gremlin causing my cruise control to go out. They had it for most the day and I was getting worried close to closing if it was ready and called to check in. It was difficult to get through to someone as I imagined they were with customers so I kept trying. Luckily I was able to get ahold of someone that confirmed it was ready. They were able to quickly identify the issue and make the correction. They saved me a ton of money. Thank you! More

Everyone was super nice and helpful, and took the extra effort to make sure I was getting into the car I wanted. effort to make sure I was getting into the car I wanted. More

We had our car listed on craigslist for sale, dealer texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work w texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work with. More

As a first time car buyer I was really nervous going into this experience, but Jordan immediately made me feel more comfortable. He was friendly and gave me the specs upfront, and told me if there were any i this experience, but Jordan immediately made me feel more comfortable. He was friendly and gave me the specs upfront, and told me if there were any issues with the cars as well as telling me what features he liked with each car. It was a very smooth process with getting my loan approved, and he has touched base with me to make sure I am happy with my purchase. I would definitely recommend him moving forward, and I'm very thankful he was the one to help me! More