Audi Spokane

When we purchased our Audi Q7 the experience was good and we purchased the Audi care package which promised extras for each service visit, such as detailing. When we scheduled our first service visit for an we purchased the Audi care package which promised extras for each service visit, such as detailing. When we scheduled our first service visit for an oil change we requested the Audi care detailing which was promised upon purchase (for extra cost) and also a key fob which we were told was ordered at the time of purchase of the vehicle. The appointment was made a month in advance. When we dropped off the vehicle the service rep told us the vehicle had to be left overnight for detailing, but we were not told about that upon scheduling, also no loner cars available. So we requested a quick cleaning, but service rep ignored us and upon picking up the vehicle the only thing that had been done was an oil change and “multi point inspection.” And no key fob—so we are supposed to take it back — again. It would have been nice to know ahead of time. We had requested 3 times to have the car cleaned. It seems there is a huge lack of communication at this dealership. Needless to say we are not happy. More

Awesome Friendly and service oriented people! !!! Everything went so smoothly and they all were very Nice!! !!! Everything went so smoothly and they all were very Nice!! More

Mike was quick and efficient. All around a great experience to get my car worked on All around a great experience to get my car worked on More

Can’t get through to schedule or get an update on how work is going- my call goes to voice mail and though I leave a voice mail requesting a call back the call is not returned. I have to call Volkswagen work is going- my call goes to voice mail and though I leave a voice mail requesting a call back the call is not returned. I have to call Volkswagen folks to hand carry phone to a person at Audi to get a response- when I apologized to Volkswagen folks about calling them they said “it happens all the time.” The First Audi rep gave an unrealistic estimate for how long work would take (3 hours scheduled on a Saturday afternoon), fortunately, a second Audi rep called to warn me recall work would take a lot longer than the initial estimate- and advised me to reschedule and allow a whole day for work to get done or my car would be stuck at dealership Sunday and Monday. When I dropped the car off to be worked on the rep told me 3 hours again- it took 8 hours. No loner cars were available. I dread going to Audi Spokane- which is sad because it used to be a really good dealership. More

Zach Dosrer was knowledgeable, professional, and honest. He listened to our needs and helped us. I recommend this dealership highly! He listened to our needs and helped us. I recommend this dealership highly! More

Service department is disorganized and non responsive to customer calls. I had to call at least five times to make an appointment for service. Left messages and no one ever calls back. Service after the sal customer calls. I had to call at least five times to make an appointment for service. Left messages and no one ever calls back. Service after the sale is extremely difficult. More

Excellent customer service. Our routine service was completed quickly and we were on our way! Our routine service was completed quickly and we were on our way! More

work done took so long without notice, no phone call can be answer , trying for a week finally got hold of someone , little lack off with customer service be answer , trying for a week finally got hold of someone , little lack off with customer service More

Audi Spokane, my nearest dealer, is a 200 mile drive over two mountain passes. They are extremely accommodating, well organized, and technically very proficient. They have friendly shuttle drivers to get you two mountain passes. They are extremely accommodating, well organized, and technically very proficient. They have friendly shuttle drivers to get you around the valley while they work on your car, and they give you an accurate estimate when you make your appointment - there are no surprises. More

I am new to the area and have had my Audi serviced at 2 other dealerships, this was the worst of the 3 I have worked with over the past 6 years.....the folks in the service did a good job, friendly / profe other dealerships, this was the worst of the 3 I have worked with over the past 6 years.....the folks in the service did a good job, friendly / professional, as expected. Have three main factors that influence my score: 1) Cost - to be fair, I expect services to be high at a dealer, just had a little sticker shock...oil change $120 (not bad at all), transmission service $500 (ouch, for what is mostly a fluid change) and 3) new spark plugs over $500 (wow, that seems exorbitant....its a 2 liter with 4 plugs that are easy to get to, cant take more than 30 minutes for a novice to do...I decided to do this myself to avoid the extra $'s) 2) Communication - I had to book my service appointment almost a month out (which isn't that abnormal these days), there were no loaners when I dropped off my car, not a huge deal for a single day service appointment, but at these prices would expect one to be there. Challenge started when I didn't hear back from them so I called to check status around 4:30PM, found out my car would not be finished until noon the next day. They ended calling me to let me know the car was done at 2:30PM the next day.....other dealers I went to would have went out of their way to not only communicate the delay, but also extend some sort of customer service effort...not much in that vein here 3) extra fee - I asked them to look at a rattle I have been hearing over the past few months, they billed me $160 for this work and said it was two heat shields banging together....rattle seems better, but is still there. Issue on my end, is the extra fee, even when they had delays in the service (this is the kind of thing I would hope could be waved in good faith, especially when service is behind schedule and considering how high other fees are)...insult to injury here - its not completely resolved. You shouldn't charge me for something and not complete it 100%....for anyone reading this, rattles area a pain, so I get it from the tech's perspective...for me, its more about the combo of the charge for a poor resolution on my end, delay and high fees for other services - simply expect more. Again, service advisors were fine, dealership is clean and my shuttle experience was good.....my problem is that I am paying premiums, nearly $900 for an oil change, trans service and rattle inspection. I didn't have an experience that met the expectation I have for cost at that level. I plan to look for independent service shops or will do it myself next time - bummer considering I could be a great client over the long haul. More