Audi Spokane

Service personal was professional and helpful. However, I was initially told that it would take 4 hours to service the car. I am from Pullman WA and so made plans accordingly. when I arrived at However, I was initially told that it would take 4 hours to service the car. I am from Pullman WA and so made plans accordingly. when I arrived at 9:30 they wanted to keep the car over night. when I told them I was from Pullman they did get it to me by 6pm but if I had known it was going to take that long I would have made different plans. I could have left it overnight if I had been informed of that before I arrived. More

Kyle and Zack were very helpful. My only request would be to have my car washed and vacuumed. Kyle said it was because of the weather and that they normally do car washes in the sp My only request would be to have my car washed and vacuumed. Kyle said it was because of the weather and that they normally do car washes in the spring and summer months. Overall the service department was super helpful More

Fast, Friendly and very clean dealership. They make you feel welcome and informed. I am looking forward to working with them on my next new Audi. They make you feel welcome and informed. I am looking forward to working with them on my next new Audi. More

Employees are always friendly and helpful. They were upfront with the costs of services and gave different options for the recommended things my car needed done. They are not pushy at all. They were upfront with the costs of services and gave different options for the recommended things my car needed done. They are not pushy at all. More

The dealership was clean and friendly and very welcoming! We instantly were taken care of ! We had messaged prior to the visit. They were right on top of everything and ensured we would be taken care of. We We instantly were taken care of ! We had messaged prior to the visit. They were right on top of everything and ensured we would be taken care of. We were they all worked together better than any dealership I had ever been in. It made you feel like we’re visiting an old friend you hadn’t seen forever. There was no smoke all straight forward business but with lovely conversation. More

Friendly, professional, knowledgeable staff. It is always well organized and clean. Comfortable waiting room with good coffee. It is always well organized and clean. Comfortable waiting room with good coffee. More

I am a dedicated return customer of AutoNation Audi Volkswagon and the service is among the best I have encountered. Volkswagon and the service is among the best I have encountered. More

Ken VanHorn and his team are committed to customer satisfaction- transparent, professional and thorough. Kyle in service was responsive and informative. Ken's dedication to a positive customer experie satisfaction- transparent, professional and thorough. Kyle in service was responsive and informative. Ken's dedication to a positive customer experience will keep me coming back to Audi Spokane. More

I had to wait 2 months for a recall appointment. Was told it would take around 5 hours at drop off. I never received a call and had to call back the next day to see if it was ready. Went to pick up Was told it would take around 5 hours at drop off. I never received a call and had to call back the next day to see if it was ready. Went to pick up my keys that were supposed to be left at the front desk. Then had to wait 10 minutes for someone to find my keys. They need better organization and people that know how to follow through with tasks! More

Everyone who helped us was amazing shoutout to Gavyn Isaiah and Jordan R for making it happen for us love my new car Isaiah and Jordan R for making it happen for us love my new car More