Audi South Orlando

No follow through once they have your business I was contacted by Audi South Orlando to turn my lease in early in order to get a new car. I was hesitant because I wanted to make sure my first car w I was contacted by Audi South Orlando to turn my lease in early in order to get a new car. I was hesitant because I wanted to make sure my first car would be removed and I would not have to make any other payments. As I made payments on my new car, the phone system advised me that I still owed payments on the car I had already turned in. I contacted the dealership each month and was assured everything was taken care of on their end and that I needed to contact Audi Financial to get “their” issue figured out. (I still don’t understand why I needed to deal with this as it is an internal issue between the dealership and Audi Financial, but I did). Audi Financial had no record of me turning in my car and advised me that they had reported my missed payments to the credit bureau. I could not believe that after all of the emails and communication, nothing had been done. I reached out to the GM of Audi South Orlando, Sunil Prakash, hoping he could assist me with this issue and turn my experience around. Unfortunately after a few emails and no follow up to fix the situation, I still have no resolution. My situation “fell off his radar” and he assured me he would make it right, but he has not. It has been over 3 months and I have yet to have this issue resolved. I highly suggest bringing your business to another dealership because there is no accountability to take care of their customers once they have your business. More

Recommend Mo Hind a good salesman I worked with Mo Hind on purchasing a used Volvo that I saw at the Audi South Orlando, FL Dealership. Mr. Hind was very helpful in me getting the car I worked with Mo Hind on purchasing a used Volvo that I saw at the Audi South Orlando, FL Dealership. Mr. Hind was very helpful in me getting the car I wanted. More

Once they have your money customer service does NOT exist Although very satisfied with my sales person who was very professional from initial communication to deal closure: this dealership does not deserve mo Although very satisfied with my sales person who was very professional from initial communication to deal closure: this dealership does not deserve more than the minimum rating. Very disappointed. They messed up and I as the customer have to suffer, return to the store, and No Apologies. Customer orientation does not exist in certain departments. More

Sold vehicle with missing parts I purchased a used car from this dealership about 3-4 weeks ago. On the way home the low tire light came on. The tires looked ok so I didn't worry abo I purchased a used car from this dealership about 3-4 weeks ago. On the way home the low tire light came on. The tires looked ok so I didn't worry about it and also because I was going to upgrade the tires and wheels. I took the car in for the upgraded tires and rims today and was informed the low tire light was on because all 4 TPMS sensors were missing from the vehicle. This is a 2016 with 34K miles so it shouldn't be missing parts. Again, the sensors were not bad, they were missing. Called the dealership and the refused to cover the cost to replace even though they sold me a vehicle without standard parts that should be included and working properly. I will not use them in the future and would not recommend them. More

Anthony is the salesman to see! My entire experience at Audi was effortless and enjoyable. The entire staff, especially Anthony, facilitated this. I couldn't be happier with my exper My entire experience at Audi was effortless and enjoyable. The entire staff, especially Anthony, facilitated this. I couldn't be happier with my experience and new car! Thanks again Anthony! More

Tried to buy a car Ever get that 'customer is always wrong' feeling about a retailer? Their customer service leaves a lot to be desired. They don't want to do anything f Ever get that 'customer is always wrong' feeling about a retailer? Their customer service leaves a lot to be desired. They don't want to do anything for you to help you make an informed decision to purchase. It's a painful experience. They sent me 20+ email and not one them provided the details I needed to know about the vehicle I was interested in. I was not in their immediate area and I plainly disclosed that when I contacted them. If they had experience selling to out of area clients they didn't demonstrate it. They gave me their price many times, in many emails. Did they talk about how many dents, scratches and any damage the vehilcle had? No. The vehilcle has 10K miles. I doubt it is flawless. Did they properly list all the details of the options this vehicle had for me? No. I am sure I will get their spam email for the next several years now. More

Excellent Me and my husband had a best experience ever with a best seller Anthony Egbah. He was really nice , no stress, really honest, really helpful. He know Me and my husband had a best experience ever with a best seller Anthony Egbah. He was really nice , no stress, really honest, really helpful. He knows his job really well. I Would definitely recommended him . Thank you for a best experience! More

Such a great experience with Chris Gallagher I've purchased from Chris before so I wanted to go back and see him regarding a new lease on a 2018 model. He exceeded my expectations! So professiona I've purchased from Chris before so I wanted to go back and see him regarding a new lease on a 2018 model. He exceeded my expectations! So professional and knowledgeable. It's like having a friend at the dealership. If you're looking at new cars you owe it to yourself to talk to Chris at Audi South Orlando. More

Good car / Terrible service center / Zero customer service One reason for my paying a premium for a luxury vehicle is for a high leve of service. My second reason is customer service. Audi of South Orlando lac One reason for my paying a premium for a luxury vehicle is for a high leve of service. My second reason is customer service. Audi of South Orlando lack in both these areas. I actually cringe when I bring my car in for service for the mere fact of being ripped off. Second they never have an available loner car. If your looking for high quality service I’d consider another brand/dealership. More

Yikes !! Yikes. Appears that the service department get paid on commission. Just a painful experience. Go else where. They seem to go out of their way t Yikes. Appears that the service department get paid on commission. Just a painful experience. Go else where. They seem to go out of their way to be difficult. More