Audi South Austin

This is by far the worst service I've ever experienced from Audi nationwide. I made a repair appointment on 11/29, for their next available date on 12/26. Upon arrival at 7:30 a.m (first in line), I was i from Audi nationwide. I made a repair appointment on 11/29, for their next available date on 12/26. Upon arrival at 7:30 a.m (first in line), I was informed that they would need my car 10 days as they were backlogged. They were "upside down," in loaners; however, they could offer me a lyft ride home back home. "Welcome to Austin," they said. Between the condescending "ma'ams," complete LACK of EMPATHY and PROFESSIONALISM, and blame game with their scheduling team (out of state?) as to why I wasn't notified of their true repair timeframe, I made the decision never to go back to that location. It's hard not to take an experience like that personally; however, it was super frustrating. I made a point to arrive at my appointment on-time (the day after Christmas), after a 4 week wait & was treated like complete crap. I've been a loyal Audi customer for over 10 years & have never experienced anything like this before. Is this a one off? Or, are all of these paid positive reviews? It's very puzzling. More

Awesome experience with my service advisor Adam, would absolutely recommend him to all of my colleagues! absolutely recommend him to all of my colleagues! More

Didn’t purchase a vehicle from here yet, but I will be in the near future due to the fact Zinay was very helpful and informative when I called to inquire about Audi s6 answered all the questions i had about the near future due to the fact Zinay was very helpful and informative when I called to inquire about Audi s6 answered all the questions i had about extended warranty and service extensions , features of the vehicle .even about shipping vehicle to me in San Diego More

Anthony Gaitlan was a wonderful and very helpful salesman. I will always recommend him Rosemary salesman. I will always recommend him Rosemary More

Jon Ballard was a tremendous help to me purchasing my new Audi. He walked me through all the steps with such patience. I came from San Antonio to deal with this dealership. Totally satisfied and highly recom Audi. He walked me through all the steps with such patience. I came from San Antonio to deal with this dealership. Totally satisfied and highly recommend them. More

Just completed a new car purchase at Audi South Austin. I worked with Graham. I started with an on-line inquiry and literally did everything via text until we went to pick-up the car. Graham was very res I worked with Graham. I started with an on-line inquiry and literally did everything via text until we went to pick-up the car. Graham was very responsive and answered all questions. The dealership was very competitive on price and there was no "used car salesperson" vibe at all. There were no "gotchas" at the dealer. All together a really good experience. More

Very customer service oriented. I very much appreciated the sales person who brought the car to my house so I could test drive. He patiently worked with me get into the car I was i I very much appreciated the sales person who brought the car to my house so I could test drive. He patiently worked with me get into the car I was interested in. Thank you lots! More

Andrew in service was wonderful! He helped me get my Q5 serviced. I highly recommend Audi South Austin! He helped me get my Q5 serviced. I highly recommend Audi South Austin! More

Absolute best car buying experience I’ve ever had. Juan Reyes, Chris Ray, and the rest of the team were a joy to work with. They stayed in constant contact and answered any question I had every step o Juan Reyes, Chris Ray, and the rest of the team were a joy to work with. They stayed in constant contact and answered any question I had every step of the way which was nice since I live out of state. Highly recommend Audi of South Austin. More

Accidentally dropped my engagement ring in a loaner car, didn’t realize until later that evening. First thing next morning I called and asked if anyone found it, they said no but had the car there for me to didn’t realize until later that evening. First thing next morning I called and asked if anyone found it, they said no but had the car there for me to go look through. I didn’t find it, but Bobby said we could look through the vacuums if they had not been emptied yet. So we went to make ready and they looked through two vacuums and found my ring!! 😊 I am beyond grateful for the above and beyond service they have!! More