Audi Silver Spring - Service Center

I recently had my Audi S4 in for its routine annual oil service. Dimitra was very helpful in accommodating our schedule and did an excellent job working with the technicians handling our car with the utmos service. Dimitra was very helpful in accommodating our schedule and did an excellent job working with the technicians handling our car with the utmost care. During this service, the technician (Bernac Manalo) noticed a defect in one of my front tires. It was bad enough that it may very well have caused a blowout and accident had it not been addressed! It was hard to see casually as it was very close to the inside of the rim. I agreed to Bernac’s and Dimitra’s recommendation (which I trust without question), and replaced all 4 tires (best for a 4-wheel drive car). Dimitra was able to source replacement tires that we agreed would work best on an S4 in one day and was able to get the car completed by the next day. Dimitra is a joy to work with. She is knowledgeable, always friendly and personable and I trust her advice and recommendation, that years of experience has proved spot on every time. Dimitra and techs like Bernac are the reason that I have always brought my cars to Audi of Silver Spring for service. They are THE BEST! Also I would also like to mention that Brittany Flick was a big help during my last service visit. While I expected to wait for my car (since it was a routine oil service), I had not planned on leaving it there overnight for the replacement tires. Therefore, a loaner was not readily available to get me home. Nevertheless, Brittany was able to work out an arrangement to get me home which was a huge help. It’s because of people like Dimitra, Brittany and Bernac that make Audi of Silver Spring our Go-To Audi dealership for service and sales! More

Aris is a miracle worker! ! I have been in touch with my original car dealer (carmax) and the 800 Audi help number (several times) and no one could connect my car to my mobil ! I have been in touch with my original car dealer (carmax) and the 800 Audi help number (several times) and no one could connect my car to my mobile device. Aris was able to complete this and get me going. His patience , professionalism and general care for his clients is above and beyond exceptional. He kept working at the problem and always kept me updated until the problem was solved. The entire Silver Spring staff has been nothing but kind and courteous. I highly recommend this dealership and service department and am one very satisfied customer!! More

Mr. Sarecky is fantastic! I had multiple issues with my car that could not be resolved by other dealers (who lacked both the knowledge and interest). I dare say Brian is the first Audi person who has so qu car that could not be resolved by other dealers (who lacked both the knowledge and interest). I dare say Brian is the first Audi person who has so quickly and professionally resolved my issues. I have an eTron, which is a wonderful vehicle, but full of new technology. The folks at Silver Springs knows their stuff. The service crew at Silver Springs was also top notch - much more helpful and attentive than the other two locations I had the misfortune of trying out. My car was at another dealer twice without resolution. Brian at Silver Springs will be my first stop when I am looking for my next Audi. They do Audi right. More

It’s good to know there are still some good, honest businesses out there. The communication was excellent. My car was repaired promptly, and for a reasonable amount. I highly recommend these folks. businesses out there. The communication was excellent. My car was repaired promptly, and for a reasonable amount. I highly recommend these folks. More

Excellent service by Lou Nguyen and Abilael Bello. The mechanic diagnostic provided by Audi Silver Spring was thorough and precise. The mechanic diagnostic provided by Audi Silver Spring was thorough and precise. More

Lou was wonderful! I had my car serviced a few weeks ago and Lou was extremely friendly and courteous. He was very knowledgeable and took the time to verify information I had my car serviced a few weeks ago and Lou was extremely friendly and courteous. He was very knowledgeable and took the time to verify information on my vehicle regarding certain services for tires and rims. Great experience! More

Great service and transparent service costing. DIMITRA is the best service rep at Audi Silver Spring. DIMITRA is the best service rep at Audi Silver Spring. More

Dimitra is excellent! She is very responsive and provides a comprehensive explanation for each service request! She is very responsive and provides a comprehensive explanation for each service request! More

I have been services my car with Audi Silver Spring since 2014. I am very satisfied. 2014. I am very satisfied. More

By far the most customer focused, pleasant, knowledgeable, and high value team of people at any dealership I’ve ever worked with! knowledgeable, and high value team of people at any dealership I’ve ever worked with! More